Experience

Bookiply (part of the Holidu Group)

• Germany
• Internet Publishing
• 200 - 300 Employee

• • Apr 2023 - Present

• • Mar 2022 - Apr 2023



Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Lodging Content Specialist

  • Jun 2016 - Jan 2022

  Complete work to program standards, while working and communicating with sales teams (Market Managers), hoteliers, and colleagues from content, media, star ratings, data management, and localization teams. • Help create new hotel content and perform ongoing maintenance of hotel content by capturing and confirming data about property amenities, on-site services, and contact information. • Ensure that the product is complete and competitive, building room types and rate plans where required, and ensuring rates and inventory are loaded by the hotel or via their Channel Manager • Loading promotions for the properties, as agreed by the Market Manager during contracting • Edit existing hotel content in English, including paragraphs, amenities, and photos; address change requests, clarifying details, when necessary, while adhering to style guidelines, defined processes, classifications, and image standards; call the hotel to gather information; and answer a checklist of questions about the property • Assign star ratings within star rating criteria guidelines, and categorizing by themes and structure types • Solidly understand different lodging/property types in the travel industry and the differing services and amenities featured • Make decisions and applied content appropriately following defined processes and classifications • Acquire photos through web scraping and contacting hotels; moderated and loaded photos; classified photos per criteria • Work efficiently towards daily targets and team metrics (due dates); complete all work to program standards as defined for each process; focus on continuous improvement • Train hotel partners on tools and processes that optimized their products on Expedia’s sites • Provide project support for other content tasks Show less



Goldair Tourism S.A.

• Congress Coordinator

  • Aug 2014 - Jul 2016

  Management of Conference Registration & Accommodation as well as Credit Control in direct communication with the internal and external clients and suppliers • Onsite supervision of new and existing registrations, handling queries and providing information. Responsible for the direct and timely communication of all client's requests • Providing information regarding all aspects of the registration and accommodation process • Follow up on special requests (visa invitation letter issuance, problem solving of online registrations and payment failure, changes in registration type and accommodation). Ensured that all services provided meet the clients' needs dealing with last minute changes or solving problems as they arise. Assisted on the timely information of the National Societies of the European Society of Physical and Rehabilitation Medicine regarding annual membership fees and up to date information of contact details. 2016 Activities: 23-28/04/2016 20th European Congress of Physical and Rehabilitation Medicine (ECPRM), Estoril-Portugal -Pre-registration and Onsite registration (1800pax) and accommodation 2015 Activities: 6-9/7/2015 22nd International Congress on the Education of the Deaf (ICED) -Pre-registration and Onsite registration (850 pax) and accommodation Management 8-11/07/2015 5th World Congress of the International Academy of Oral Oncology (IAOO) -Pre-registration (800 pax) Management 20-21/03/2015 2nd Scientific Congress of the Hellenic Breast Imaging Society (HBIS) -Pre-registration and Onsite registration (400 pax) Management Show less



AirFastTickets

• United States
• Travel Arrangements
• 1 - 100 Employee

• Travel Consultant

  • Mar 2014 - Jul 2014

  Customer Support and Service - Ticketing B2C Consulting • Handling Customer Queries & Complaints • Issuing Airplane Tickets Customer Support and Service - Ticketing B2C Consulting • Handling Customer Queries & Complaints • Issuing Airplane Tickets



Goldair Tourism S.A.

• Web Agent – Website Content Editor & Translator

  • Oct 2013 - Mar 2014

  • Worldspan Training – Issuing Airplane Tickets • NS Travel Training – Hotel Booking & Back Office Static Data • Tripark.com Website – Testing Bookings’ Procedures in UI Search Engine / Finding Issues – Reporting to Director / UI Checking for non Working Sectors, Omissions, Competition Observations - Improvement Suggestions / Content Translatio • Worldspan Training – Issuing Airplane Tickets • NS Travel Training – Hotel Booking & Back Office Static Data • Tripark.com Website – Testing Bookings’ Procedures in UI Search Engine / Finding Issues – Reporting to Director / UI Checking for non Working Sectors, Omissions, Competition Observations - Improvement Suggestions / Content Translatio



Vrije Universiteit Amsterdam (VU Amsterdam)

• Netherlands
• Higher Education
• 700 & Above Employee

• Ethnographic Research

  • Feb 2011 - May 2011

  Primary Fieldwork Research on Ethnic Chinese Entrepreneurship- Focus on the Network Formation of the Travel Agency Sector • Observation and Mapping of Travel Agencies • Contact and Granting of Access to the Organization • Conduct of Twenty Six Formal Interviews with Travel Agency Entrepreneurs • Data Analysis Actively searched for 2nd or 3rd generation Chinese tourism office managers and conducted interviews regarding the role of Chinese ancestry in doing business Amongst the findings was that ancestry did not play a role in doing business in the travel industry but collaboration with Chinese travel agents was more valuable due to business resources Show less



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Airport Coordinator - Representative Assistant

  • Mar 2008 - Sep 2008

  Incoming Tourism Department Representative for clients at Athens International Airport - Organized their transfer from the airport to the hotel and vice versa - Provided customers with boat tickets (pre-booked) and other information when necessary - Maintained open channels of communication with customers and suppliers Incoming Tourism Department Representative for clients at Athens International Airport - Organized their transfer from the airport to the hotel and vice versa - Provided customers with boat tickets (pre-booked) and other information when necessary - Maintained open channels of communication with customers and suppliers



Myrto Hotel

• Front Office Employee

  • Jul 2005 - Sep 2005