IT Business Analyst

• May 2023 - Present

IT Business Analyst

• Apr 2022 - May 2023

Astory is the company behind Capone, a leading debt collection solution. - Creating solutions for the Change Requests - collecting the level of information required to define the HLS (high level solution) and other requested documents for small and medium projects; - Facilitating the communication between the development team and the customer - setting up meetings for clarifications with regards to all projects' phases; - Performing testing activities - internal testing of the solutions, writing system test results and/or other test instructions documents for UAT; - Providing support to UAT/Level 2 teams - bug tracking and delivering solutions for bugs and/or improvements; - Tools used - Jira, PL/SQL, HP ALM, WinSCP Show less

IT Business Analyst

• Aug 2020 - Mar 2022

- Understanding the business context, the needs/opportunities as well as the scope of the projects along with the Project Managers, Business Partners, and Developers;- Learning the product and/or the software system, as well as the pain points in the AS IS/current state of the business process;- Discussing, clarifying and documenting the business requirements, process flows, use cases;- Designing the TO BE/future state of the business process along with the Business, Architecture and Development Teams;- Ensuring that the documentation is complete, accurate and meets current scope of the projects. Show less

Test Designer/Test Lead

• Mar 2019 - Jul 2020

Vodafone Shared Services Europe is part of the Vodafone Group UK. Our Technology HUB is focused on Enterprise Product and Services, Infrastructure Management and Applications Operations.- Analysing and understanding the requirements in order to define necessary scope of testing;- Creating and maintaining the QA deliverable (test plan, daily and weekly reports);- Creating the high-level test scenarios and test cases approach;- Acting as a key point of contact for all QA aspects and coordinating the QA resources both internally (QA team members) and externally (contract testers);- Defect tracking and Defect triage meetings. Show less

Software QA Tester

• Oct 2018 - Dec 2018

NCR Corporation is a global player in the retail domain with a presence in 100+ countries. - Designing test scripts to ensure that the appropriate tests are created to fully verify requirements; - Documenting the test process and test progress reports; - Ensuring that the testing activities and deliverables are accurate and correctly reflect the quality of the software, using JIRA as defect tracking tool; - Managing defects for individual change requests, working with developers and SME's to help them understand the severity and priority of the defects; - Managing UAT feedback, acting as an interface between the customer, development team and professional services. Show less

Software QA Tester

• Jan 2017 - Sep 2018

- Analysing and understanding business specifications, testing requirements and developing detailed test plans, test scenarios and test cases;- Performing Manual testing - Functional, Regression, End-to-End, Smoke and Acceptance Tests;- Identifying, isolating and submitting defects into Jira and also following them until final resolution;- Using Impact Analysis to assess how much regression testing needs to be performed in each Sprint;- Estimating and coordinating testing effort in each iteration. Show less

2nd Line Application Support Specialis

• Aug 2013 - Dec 2016

Metro Digital provides the Metro Point of Sales checkout solution for Metro Cash & Carry worldwide.- Identifying issues and providing the best solutions based on the business impact;- Offering technical and functional assistance on company software product;- Direct point of contact for country representative, infrastructure, maintenance, development and QA teams;- Analysing SQL Server data and structure, system configuration and data flow, in order to create together with DEV team workarounds to quickly fix production issues;- Root cause analysis and problem management in collaboration with other departments and support teams. Show less

IT COORDINATOR

• Jun 2010 - Jul 2013

National retail market chain. - Coordinating and supervising the technical teams of IT providers: data provider, equipment provider, functional testing; - Help desk team coordinator: assign tasks, reduce escalation, plan work shifts; - Planning the installation and roll-out for new stores; - Monitoring the IT supplies stock (cash register rolls and scales, toners, rollers bank card readers, etc.) for all branches; - Purchasing IT equipment and peripherals for headquarter and all the stores. Show less