Experience

Dole plc

• Ireland
• Food and Beverage Manufacturing
• 400 - 500 Employee

• Telesales Supervisor

  • Nov 2015 - Present

  - Answering customer phone calls with orders and other business related queries- Printing and preparing email sales orders for processing- Processing of sales orders- General sales administrative duties- Keeping up to date with voicemail orders- Generating pick sheets, labels and delivery dockets- Placement of B2B purchase orders for freshly prepared stock for resale- Generating performance reports and recording KPIs - Supervising a team of around 5-6 staff members- Managing the roster and schedule of office staff- Responsibility for the company holiday calendar- Delegation and prioritisation of duties of the sales administration and telesales department- Taking ownership and responsibility for customer service queries and incidents- Responsibility for the quality of service provided by the telesales department

• Telesales Executive

  • Nov 2014 - Nov 2015

  - Answering customer phone calls with orders and other business related queries- Printing and preparing email sales orders for processing- Processing of sales orders- General sales administrative duties- Keeping up to date with voicemail orders- Generating pick sheets, labels and delivery dockets- Placement of B2B purchase orders for freshly prepared stock for resale- Completing performance reports at various times during the day



Ready Chef Ltd

• Ireland
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Operations Supervisor

  • May 2013 - Nov 2014

  - Downloading answering machine messages - Printing sales order e-mails - Dealing with customer queries and orders by phone - Order Processing - Generating sales invoices and delivery dockets - Assisting the warehouse team in picking and ensuring all orders including VIP customers are processed and picked correctly - Generating various operation reports for quality assurance of service - Delegating and supervising a team of around 10 staff - Carrying our final checks and clearing orders to be loaded for transport



Thorntons Recycling

• Ireland
• Waste Collection
• 1 - 100 Employee

• General Operative

  • Aug 2011 - May 2013



Fresh Cut Food Services

• Glasnevin, Leinster, Ireland

• General Operative

  • Mar 2011 - May 2011



Ready Chef Ltd

• Ireland
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Operations Supervisor

  • Sep 2009 - Mar 2011

  - Downloading answering machine messages- Printing sales order e-mails- Dealing with customer queries and orders by phone- Order Processing- Generating sales invoices and delivery dockets- Assisting the warehouse team in picking and ensuring all orders including VIP customers are processed and picked correctly- Generating various operation reports for quality assurance of service- Delegating and supervising a team of around 10 staff - Carrying our final checks and clearing orders to be loaded for transport

• General Operative

  • Nov 2007 - Sep 2009

  Picking orders Ensure the drivers left the depot on timeRestocking General cleaning duty’s