Experience

Nordic Regional Airlines Oy, N°RRA

• Finland
• Airlines and Aviation
• 200 - 300 Employee

• Senior Cabin Crew Member

  • Jun 2023 - Present

• Employee Relations and Performance Manager

  • Oct 2021 - Jun 2023

  Vantaa, Uusimaa, Finland The Employee Relations and Performance Manager reports to the Head of Cabin Operations. The responsibilities of the Employee Relations and Performance Manager are, based on designated responsibilities: • To supervise designated cabin crew members. • Responsibility for performance management and coaching both on the ground and in the air. • Responsibility for all cabin crew recruitment. • To participate in the development of cabin health issues as well as in projects promoting… Show more The Employee Relations and Performance Manager reports to the Head of Cabin Operations. The responsibilities of the Employee Relations and Performance Manager are, based on designated responsibilities: • To supervise designated cabin crew members. • Responsibility for performance management and coaching both on the ground and in the air. • Responsibility for all cabin crew recruitment. • To participate in the development of cabin health issues as well as in projects promoting wellbeing and cabin crew members’ working ability. • To take initiative to improve, develop, and coordinate all matters relating to Cabin Operation's internal communication. • To ensure that all information and material related to in-flight services is kept up to date and that accurate information is available to the cabin crew at all times. • To ensure that cabin crew members are familiar with and follow applicable department standards, procedures and manuals. • Ownership of manual content (the Norra Cabin Service Manual (NCSM)) and the service announcements in the Cabin Announcement Manual and other in-flight material, including continuous updating and maintaining of the contents. • Ownership of the Cabin Operations briefing process. • To develop and maintain the required customer service training according to customer requirements. • Responsibility for customer service measurement tools and follow-up and monthly reporting of customer service results. • To participate in developing overall job satisfaction and motivation within the department. • To participate in projects concerning wellbeing and employee satisfaction. • To participate in collective labor agreement negotiations and in the development of related issues according to set targets. • To conduct coaching discussions. • To manage all the different employment contract types and determine which types of contracts can be offered at a given time based on crew resource evaluation. • Other tasks as assigned by the Head of Cabin Operations

• Human Resources Manager

  • Oct 2020 - Oct 2021

  Vantaa, Southern Finland, Finland Deputy of HR- manager during her family leave. HR- manager reports to Head of People and Culture. Responsibilities of HR- Manager: • Daily employment issues of Cabin, Pilots, Ground Operations and Office personnel • Middle Management Forum • Internal Communication • HR Statistics & Reports • Personnel layoffs during covid-19 pandemic • Health Management • Processes: recruitment process, introduction processes for employees & managers • Recruitment • Trainings:… Show more Deputy of HR- manager during her family leave. HR- manager reports to Head of People and Culture. Responsibilities of HR- Manager: • Daily employment issues of Cabin, Pilots, Ground Operations and Office personnel • Middle Management Forum • Internal Communication • HR Statistics & Reports • Personnel layoffs during covid-19 pandemic • Health Management • Processes: recruitment process, introduction processes for employees & managers • Recruitment • Trainings: managers, employees • Appraisals & Career Process

• Cabin Supervisor, Employee Relations and Performance Management

  • Mar 2018 - Oct 2020

  Helsinki Area, Finland The Cabin Supervisor, Employee Relations and Performance Management reports to the Head of Cabin Operations. The responsibilities and authorisations of the Cabin Supervisor, Employee Relations and Performance Management are: • Responsibility for all cabin crew recruitment. • To participate in the development of cabin health issues as well as in projects promoting wellbeing and cabin crew members’ working ability. • To take initiative to improve, develop, and coordinate all matters… Show more The Cabin Supervisor, Employee Relations and Performance Management reports to the Head of Cabin Operations. The responsibilities and authorisations of the Cabin Supervisor, Employee Relations and Performance Management are: • Responsibility for all cabin crew recruitment. • To participate in the development of cabin health issues as well as in projects promoting wellbeing and cabin crew members’ working ability. • To take initiative to improve, develop, and coordinate all matters relating to Cabin Operation's internal communication. • To participate in projects concerning wellbeing and employee satisfaction. • To participate in collective labor agreement negotiations and in the development of related issues according to set targets. • To supervise half of the total number of cabin crew members. Total number of cabin crew members is about 300. • Responsibility for performance management and coaching both on the ground and in the air. • To conduct coaching discussions. • To manage all the different employment contract types and determine which types of contracts can be offered at a given time based on crew resource evaluation. • To fly as an active cabin crew member as instructed by the Head of Cabin Operations. • To ensure that information relevant to cabin crew policies, procedures, and responsibilities is communicated to all cabin crew members, and to ensure that essential operational information or guidance is communicated to the cabin crew prior to each flight. • To act as deputy for the Inflight Specialist, when needed. • Other tasks as assigned by the Head of Cabin Operations.

• Cabin Supervisor, In-Flight Services

  • Mar 2015 - Feb 2018

  Cabin Supervisor, In-Flight Services reports to the Head of Cabin Operations. The responsibilities and authorizations of the Cabin Supervisor, In-Flight Services are: A. Responsible for maintaining and developing in- flight service procedures and customer service according to the company instructions, agreements and customer requirements. B. Ensure that all information and material related to in-flight services is kept updated and accurate information is available all times. C. Take… Show more Cabin Supervisor, In-Flight Services reports to the Head of Cabin Operations. The responsibilities and authorizations of the Cabin Supervisor, In-Flight Services are: A. Responsible for maintaining and developing in- flight service procedures and customer service according to the company instructions, agreements and customer requirements. B. Ensure that all information and material related to in-flight services is kept updated and accurate information is available all times. C. Take corrective actions if negative trends occur in customer service and In-Flight matters. D. Participate in organizing of Charter/Wet lease In-Flight services and products. E. Ensure information in cabin CIS reports, added by Company, is kept updated and accurate information is available.

• Chief of Cabin

  • Oct 2012 - Feb 2015

  Helsinki Qualifications for Embraer 170/190 and ATR 72. Regional flights in Northern Europe and most of flights are "Finnair flight operated by Flybe".



Air Finland

• Airlines and Aviation
• 1 - 100 Employee

• Cabin Crew

  • Oct 2007 - Jul 2012

  Helsinki Charter, ACMI, AD-hoc and scheduled flights with Boing 757. I got also training for the purser position in 2011 and worked during 2011-2012 at some flights per month as a purser.



Viking Line

• Finland
• Travel Arrangements
• 700 & Above Employee

• Waiter

  • Jun 2007 - Oct 2007

  m/s Isabella I worked at m/s Isabella as a waiter in the Fun Club, which is the main bar and night club. I did both bar and floor service. I also worked there during the following periods: 10/2009-04/2010 during the layoff from Air Finland 6/2012-8/2012 after the Air Finland bankruptcy



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Team Leader

  • Apr 2006 - Apr 2007

  Sunny Beach Bulgaria, Lanzarote Spain At Sunny Beach I was a Team Leader for the Finnish guides and we took care of Finnish holidaymakers traveling with Finnmatkat. At Lanzarote I was a Team Leader for the Nordic team working at the Blue Village Playa Flamingo. I was responsible for reaching our goals following the Blue Village concept.

• Guide

  • Oct 2004 - Apr 2006

  Madeira Portugal, Sunny Beach Bulgaria, Natal Brazil Responsible from arrival to departure transfer and everything between that. Welcome meetings, hotel visits, excursion sale and guiding, solving all travellers problems during their holiday. My job was to make "Holiday dreams come true".



Lasten Päivän Säätiö

• Restaurant Manager

  • Apr 2003 - Sep 2004

  Linnanmäki Helsinki During 2003 I was responsible for the implementation of the restaurants back to Linnanmäki business from Hok-Elanto where it was outsourced. I also planned and opened new restaurants during 2004 with a consultancy company. Linnanmäki has full license and covers for 1500 guest in the restaurants. During high season we had 80 employees at restaurants.



Silja Line

• Restaurant Manager

  • May 2002 - Mar 2003

  m/s Silja Opera Planning and opening the restaurants when m/s Silja Opera joined the Silja Line fleet in the Summer 2002. As a Restaurant Manager I was responsible for all the restaurants, bars and congress function, operated by 100 members of staff.



King Catering Oy

• Food and Beverage Manager

  • Sep 2001 - Apr 2002

  Best Western Seaside Hotel Helsinki Managing all the restaurants and congress functions at Best Western Seaside hotel.



Holiday Club Resorts

• Finland
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Restaurant Manager

  • Jan 2000 - Oct 2001

  Katinkulta Vuokatti Holiday Club Katinkulta is a large holiday resort in Vuokatti with a combination of time share houses, hotel, spa, restaurants, sport activities, golf and bowling. It was one of Finlands largest holiday resorts. I was responsible for all restaurant and congress services as well as the planning and organizing of congress and party events for up to 2500 guest.



King Catering Oy

• Restaurant Manager

  • May 1997 - Jan 2000

  Best Western Seaside Hotel Helsinki Managing all the restaurants and congress functions at Best Western Seaside hotel.



Siipipyörä Oy

• Duty Manager

  • Jul 1996 - May 1997

  Restaurant Swingboat Best Western Seaside Hotel Helsinki