Petrena Williams

Case Manager at Fred Victor
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA

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Experience

    • Canada
    • Non-profit Organizations
    • 100 - 200 Employee
    • Case Manager
      • Jun 2022 - Present

    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • Residential Counselor
      • Jan 2021 - Present

    • Social Service Worker
      • Jan 2021 - Present

    • Canada
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Social Service Worker
      • Feb 2020 - Present

      Over 3 years of experience in the community services sector with the ability to work cooperatively and effectively with clients to assist them in set goals, resolving problems, and making decisions that enhance personal development. Over 3 years of experience in the community services sector with the ability to work cooperatively and effectively with clients to assist them in set goals, resolving problems, and making decisions that enhance personal development.

    • United States
    • Retail Apparel and Fashion
    • Office Receptionist
      • Apr 2012 - Feb 2020

       Managing and monitoring daily activities on company social media platforms, responding to customers and suppliers, increasing company social media presence by 60%  Collaborating with show producers on integrating social media and digital content into company shows and conferences  Responding to customer calls and emails providing general information and referring enquiries to appropriate sources or company personnel  Entering customer information into system as well as pulling of… Show more  Managing and monitoring daily activities on company social media platforms, responding to customers and suppliers, increasing company social media presence by 60%  Collaborating with show producers on integrating social media and digital content into company shows and conferences  Responding to customer calls and emails providing general information and referring enquiries to appropriate sources or company personnel  Entering customer information into system as well as pulling of reports on a regular basis keeping management up to date with current account activities  Welcoming and greeting clients and guests, with a warm smile and friendly attitude; escorting to the appropriate personnel, meeting rooms or fitting rooms  Maintaining hardcopy and electronic filing systems and company inventory  Providing administrative support during company meetings preparing meeting correspondences, taking notes and updating minutes  Performed general administrative duties such as typing up correspondences, booking customer and supplier appointments, faxing and/or emailing reports and documents  Received company mail and electronic deliveries, sorted and organized through parcels and distributed to the appropriate department Show less  Managing and monitoring daily activities on company social media platforms, responding to customers and suppliers, increasing company social media presence by 60%  Collaborating with show producers on integrating social media and digital content into company shows and conferences  Responding to customer calls and emails providing general information and referring enquiries to appropriate sources or company personnel  Entering customer information into system as well as pulling of… Show more  Managing and monitoring daily activities on company social media platforms, responding to customers and suppliers, increasing company social media presence by 60%  Collaborating with show producers on integrating social media and digital content into company shows and conferences  Responding to customer calls and emails providing general information and referring enquiries to appropriate sources or company personnel  Entering customer information into system as well as pulling of reports on a regular basis keeping management up to date with current account activities  Welcoming and greeting clients and guests, with a warm smile and friendly attitude; escorting to the appropriate personnel, meeting rooms or fitting rooms  Maintaining hardcopy and electronic filing systems and company inventory  Providing administrative support during company meetings preparing meeting correspondences, taking notes and updating minutes  Performed general administrative duties such as typing up correspondences, booking customer and supplier appointments, faxing and/or emailing reports and documents  Received company mail and electronic deliveries, sorted and organized through parcels and distributed to the appropriate department Show less

  • Women Place
    • Toronto, Canada Area
    • Assistant Counselor
      • 2009 - 2010

       Assisted homeless, marginalized and low-income communities of women teaching them skills required to gain greater control over their life circumstances  Developed an understanding of issues of homelessness and poverty and assisted with developing problem-solving solutions or seeking resources that can help  Applied sound judgment in crisis situations, always keeping the safety of other clients and staff in mind and ensuring organizational health and safety standards  Conducted… Show more  Assisted homeless, marginalized and low-income communities of women teaching them skills required to gain greater control over their life circumstances  Developed an understanding of issues of homelessness and poverty and assisted with developing problem-solving solutions or seeking resources that can help  Applied sound judgment in crisis situations, always keeping the safety of other clients and staff in mind and ensuring organizational health and safety standards  Conducted intake assessments interviewing and screening clients to determine appropriate suitability for programs  Facilitated life skills workshops on topics such as self-care, stress management and goal-setting which assisted women in their personal empowerment  Assisted with fundraising, outreach and sorting and organizing gifts and donations Show less  Assisted homeless, marginalized and low-income communities of women teaching them skills required to gain greater control over their life circumstances  Developed an understanding of issues of homelessness and poverty and assisted with developing problem-solving solutions or seeking resources that can help  Applied sound judgment in crisis situations, always keeping the safety of other clients and staff in mind and ensuring organizational health and safety standards  Conducted… Show more  Assisted homeless, marginalized and low-income communities of women teaching them skills required to gain greater control over their life circumstances  Developed an understanding of issues of homelessness and poverty and assisted with developing problem-solving solutions or seeking resources that can help  Applied sound judgment in crisis situations, always keeping the safety of other clients and staff in mind and ensuring organizational health and safety standards  Conducted intake assessments interviewing and screening clients to determine appropriate suitability for programs  Facilitated life skills workshops on topics such as self-care, stress management and goal-setting which assisted women in their personal empowerment  Assisted with fundraising, outreach and sorting and organizing gifts and donations Show less

    • Canada
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Program Assistant
      • Jun 2007 - 2008

       Provided outreach to homeless communities of Scarborough to link them with the supports necessary to access affordable and suitable housing  Ensured that clients are managing the financial requirements of independent living and connected them with other community partners that provided other resources  Assisted with the hot lunch program serving members of the community lunch and providing them with a warm and healthy meal daily  Supervised children in the childcare program… Show more  Provided outreach to homeless communities of Scarborough to link them with the supports necessary to access affordable and suitable housing  Ensured that clients are managing the financial requirements of independent living and connected them with other community partners that provided other resources  Assisted with the hot lunch program serving members of the community lunch and providing them with a warm and healthy meal daily  Supervised children in the childcare program, providing a safe environment where they could develop their fine and gross motor skill  Encouraged and supported youth in educational programs where they received tutoring and homework help  Facilitated cooking workshops teaching skills such as preparing low cost meals that provide dietary and nutritional needs based on the requirements of the Canadian Food Guide Show less  Provided outreach to homeless communities of Scarborough to link them with the supports necessary to access affordable and suitable housing  Ensured that clients are managing the financial requirements of independent living and connected them with other community partners that provided other resources  Assisted with the hot lunch program serving members of the community lunch and providing them with a warm and healthy meal daily  Supervised children in the childcare program… Show more  Provided outreach to homeless communities of Scarborough to link them with the supports necessary to access affordable and suitable housing  Ensured that clients are managing the financial requirements of independent living and connected them with other community partners that provided other resources  Assisted with the hot lunch program serving members of the community lunch and providing them with a warm and healthy meal daily  Supervised children in the childcare program, providing a safe environment where they could develop their fine and gross motor skill  Encouraged and supported youth in educational programs where they received tutoring and homework help  Facilitated cooking workshops teaching skills such as preparing low cost meals that provide dietary and nutritional needs based on the requirements of the Canadian Food Guide Show less

    • Canada
    • Non-profit Organizations
    • 1 - 100 Employee
    • Program Assistant
      • 2007 - 2008

       Organized and planned fun and exciting special events in the community for children and youth for the summer camp program  Facilitated educational and recreational programs and services for seniors, family members and newcomers  Assisted with the supervision of children and participated in reading, enforcing classroom safety and recreational activities  Participated in community outreach, handing out flyers, brochures informing members of the community on provided services… Show more  Organized and planned fun and exciting special events in the community for children and youth for the summer camp program  Facilitated educational and recreational programs and services for seniors, family members and newcomers  Assisted with the supervision of children and participated in reading, enforcing classroom safety and recreational activities  Participated in community outreach, handing out flyers, brochures informing members of the community on provided services including programming times and dates and facility hours of operations Show less  Organized and planned fun and exciting special events in the community for children and youth for the summer camp program  Facilitated educational and recreational programs and services for seniors, family members and newcomers  Assisted with the supervision of children and participated in reading, enforcing classroom safety and recreational activities  Participated in community outreach, handing out flyers, brochures informing members of the community on provided services… Show more  Organized and planned fun and exciting special events in the community for children and youth for the summer camp program  Facilitated educational and recreational programs and services for seniors, family members and newcomers  Assisted with the supervision of children and participated in reading, enforcing classroom safety and recreational activities  Participated in community outreach, handing out flyers, brochures informing members of the community on provided services including programming times and dates and facility hours of operations Show less

Education

  • CJ Health Care College
    Community Service Worker Diploma, Family and Community Services
    2010 - 2012

Community

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