Experience

Clearhead

• New Zealand
• Mental Health Care
• 1 - 100 Employee

• Head of Customer Success

  • Aug 2022 - Present



Supie

• New Zealand
• Retail Groceries
• 1 - 100 Employee

• Customer Service Consultant

  • May 2022 - Jul 2022

  • Clearing 1000+ customer emails using Help Scout to 97% satisfaction • Helping to review and refine existing customer service and packing processes • Creating 80 FAQ’s and chat macros to assist customer self help and reduce queries • Clearing 1000+ customer emails using Help Scout to 97% satisfaction • Helping to review and refine existing customer service and packing processes • Creating 80 FAQ’s and chat macros to assist customer self help and reduce queries



Miele

• Germany
• Manufacturing
• 700 & Above Employee

• Returns Coordinator

  • Jul 2021 - May 2022

  • Locating faulty appliances at customer or business addresses by phone and email • Receiving returns using database systems ASW and Lotus Notes • Liasing with the courier to ensure timely returns • Setting up systems for returns monitoring and trend reporting • Self management • Locating faulty appliances at customer or business addresses by phone and email • Receiving returns using database systems ASW and Lotus Notes • Liasing with the courier to ensure timely returns • Setting up systems for returns monitoring and trend reporting • Self management



The Makeup School

• Professional Makeup Artist

  • Jan 2021 - Jun 2021

  I completed a 6 month certificate in hair, makeup and SFX. I graduated at the top of my class as a professional makeup artist. Following this I completed an Internship at Shortland Street. I completed a 6 month certificate in hair, makeup and SFX. I graduated at the top of my class as a professional makeup artist. Following this I completed an Internship at Shortland Street.



New Zealand Electoral Commission | Te Kaitiaki Take Kōwhiri

• New Zealand
• Government Administration
• 100 - 200 Employee

• Voting Place Manager, Sort and Send Process Leader

  • Oct 2020 - Dec 2020

  • Providing assistance to voters of differing physical and mental ability • Managing a team of seven voting place staff and voting materials • Set up, pack up and secure storage of voting materials • Managing the sending and receiving of Special Votes • Vote processing and acting as Table Leader during vote counts • Assisting with packdown and exit of headquarters • Providing assistance to voters of differing physical and mental ability • Managing a team of seven voting place staff and voting materials • Set up, pack up and secure storage of voting materials • Managing the sending and receiving of Special Votes • Vote processing and acting as Table Leader during vote counts • Assisting with packdown and exit of headquarters



Woop

• New Zealand
• Food and Beverage Services
• 1 - 100 Employee

• Customer Care Manager

  • Nov 2018 - Aug 2020

  • Recruiting, training and motivating a team of five customer champions• Using feedback to inform and lead an enhanced customer experience• Benchmarking and improving key customer service metrics• Managing systems (Aircall, Hubspot, Magento, Zendesk, Infusionsoft)• Managing courier relationship and logistics• Overseeing invoicing and sales

• Brand & Customer Champion

  • Oct 2016 - Nov 2018

  • Assisting customers via email, telephone, online chat & Facebook with use of Zendesk• Direct selling at events such as Taste of Auckland• Organising and attending customer events• Delivering daily social media content on Facebook and Instagram• Sending bi-weekly EDM using Infusionsoft• Creating weekly blog content, promotion on Outbrain• Invoicing and calculating revenue using Excel • Updating website content through Magento• Using photoshop to create GIFs, gift cards and promotional content• Using database management system Magento to manage customer subscriptions• Sales calls with new & existing customers using CRM, Infusionsoft Show less



STA Travel

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Marketing Intern

  • Oct 2016 - Jul 2018

  • Constructed a B2B website using content management system, Red Dot following a brief from the Business Development Manager: http://grouptravel.statravel.co.nz/ • Assisted the Marketing Manager and the Business Development Manager • Processed invoices and data entry in excel • Copywriting for www.statravel.co.nz, and updated online using the content management system, Open Text • Updated website during campaign changeover including content, navigation and hyperlinks • Promotional work at Auckland Airport greeting Rugby World Cup 2011 arrivals, yearly university Orientation Weeks in Auckland from 2011 onward, store activations and festivals Show less



NumberWorks'nWords

• New Zealand
• Education Administration Programs
• 100 - 200 Employee

• English Tutor

  • Feb 2015 - Jun 2016

  • Assisting children with grammar, spelling and writing skills • Operating each class of four children independently • Keeping a record sheet to monitor child progress • Knowledge of the NumberWorks computer programme to assist child learning • Time management to ensure each child receives equal and thorough guidance • Creating a positive working environment • Working as a team to ensure NumberWorks goals are met • Assisting the manager with administration duties • Assisting children with grammar, spelling and writing skills • Operating each class of four children independently • Keeping a record sheet to monitor child progress • Knowledge of the NumberWorks computer programme to assist child learning • Time management to ensure each child receives equal and thorough guidance • Creating a positive working environment • Working as a team to ensure NumberWorks goals are met • Assisting the manager with administration duties