Experience

Biano

• Czechia
• Internet Publishing
• 1 - 100 Employee

• Account Specialist CZ market

  • May 2021 - Present



AXOCOM Media Business Servicing

• Czechia
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Key Account Manager

  • Dec 2020 - May 2021

  - Key Account Manager v mediálnej agentúre Axocom, ktorá na CZSK B2B trhu reprezentuje lokálne aj zahraničné mediálne domy a distribuuje platené TV kanály operátorom na týchto trhoch - Zákaznícky servis cca 100 operátorom na CZSK trhu - Aktívne oslovovanie operátorov s novými ponukami, vyjednávanie o zmluvných podmienkach - Komplexná administratíva spojená s reportingom, fakturáciou, forecastingom a tiež technickým zabezpečním odberu signálu pre vysielanie - Každodenná komunikácia - hlavne telefonicky - s klientami a mediálnymi domami - riešenie ich požiadaviek, vyjednávanie o zmluvných podmienkách, nastavovanie dlohodobej spolupráce Show less



Hilton Prague & Hilton Prague Old Town

• Czechia
• Hospitality
• 100 - 200 Employee

• • Apr 2019 - Nov 2020

  Active sales person for two properties –Hilton Prague & Hilton Prague Old Town - 1100 bedrooms, 45 meeting rooms, Congress Hall, Living Well Spa & Health Club, F&B outletsManaging portfolio of approx. 60 business clients and at the same time acquisition of new clients in corporate segment.

• • Aug 2018 - Apr 2019

  Supporting sales team of 10 team members in their daily activities, e.g. meeting scheduling, market prospecting, presentations & reports preparation, local event organization.

• • Apr 2018 - Jul 2018

  • Creating and maintaining reservations received via different channels• Customer care, handling guests´ requests & complaints via email and phone• Active upselling and cross selling

• • Apr 2016 - Mar 2018

  • Creating and maintaining reservations received via different channels• Customer care, handling guests´ requests & complaints via email and phone• Active upselling and cross selling

• • May 2015 - Mar 2016

  • Check in, check out process using PMS Opera• Customer care, handling guests´ requests & complaints• Active upselling and cross selling



Pomahame hotelierum

• Hlavní město Praha, Česká republika

• Internship in online reputation management

  • Oct 2015 - Mar 2016

  • Administrative and technical support to sales representatives for selling TrustYou reputation platform • Prospecting new clients, customer care, preparing promotional materials • Administrative and technical support to sales representatives for selling TrustYou reputation platform • Prospecting new clients, customer care, preparing promotional materials



Villa Schwaiger

• Schwaigerova 59/3, Praha - Bubeneč

• Hotel Coordinator

  • May 2013 - Aug 2015

  • Check in, check out process using PMS Mews • Customer care, handling requests, complaints, overbooking situations • Housekeeping & breakfast buffet supervisor • Processing incoming reservations, handling reservations requests • Loading rates and availability on OTAs (Booking.com, Expedia, Agoda, GTA) • Check in, check out process using PMS Mews • Customer care, handling requests, complaints, overbooking situations • Housekeeping & breakfast buffet supervisor • Processing incoming reservations, handling reservations requests • Loading rates and availability on OTAs (Booking.com, Expedia, Agoda, GTA)