Experience

Design Hotel Navis

• Croatia
• Hospitality
• 1 - 100 Employee

• Sales and Marketing Manager

  • May 2016 - Present

• Front Desk Receptionist

  • May 2015 - May 2016

  Responsible for handling front office reception and administration duties, including greeting guests, answering phones, handling company inquiries, and sorting and distributing mail. - checking in the arriving guest and checking out the departing guests - upon check in, registering guest and assigning rooms; accommodating special requests whenever possible- using suggestive selling techniques to sell rooms and to promote other services of the hotel- interacting with all guests as well as individuals outside the Hotel, ensuring that all guests are guided accordingly the areas where they would like to go- coordinating with management and other sections such as housekeeping, reservations, butlers F&B to ensure customer delight- upon check out, processing the guest check out procedures, receiving payment from guest, settling the guest account and giving him/her a copy of the invoice- handling all front office cashiers’ transactions such as posting charges to guests, taking room payment and exchanging foreign currency according to the procedures- at the end of shift, balancing the cash float- answering all guest requests and questions in a friendly and caring manner, whether by telephone or in person, providing information and taking appropriate actions or refers the matters to the relevant persons to handle- coordinating room status updates with the housekeeping department by notifying them of all group check-outs, late check-outs, early check-ins and special requests- handling guest requests and complaints in a polite and efficient manner, giving further instructions to the relevant staff if needed to ensure customer satisfaction- route calls to specific people- answering inquiries about company- greeting visitors warmly and make sure they are comfortable- scheduling meetings and conference rooms- ensuring reception area is clean and tidy- coordinating mail flow in and out of office- arranging appointments- taking and relaying messages Show less



Hotel Villa Kapetanović

• Croatia
• Hospitality

• Front Desk Receptionist

  • Oct 2014 - May 2015

  Responsible for handling front office reception and administration duties, including greeting guests, answering phones, handling company inquiries, and sorting and distributing mail. - checking in the arriving guest and checking out the departing guests - upon check in, registering guest and assigning rooms; accommodating special requests whenever possible - using suggestive selling techniques to sell rooms and to promote other services of the hotel - interacting with all guests as well as individuals outside the Hotel, ensuring that all guests are guided accordingly the areas where they would like to go - coordinating with management and other sections such as housekeeping, reservations, butlers F&B to ensure customer delight - upon check out, processing the guest check out procedures, receiving payment from guest, settling the guest account and giving him/her a copy of the invoice - handling all front office cashiers’ transactions such as posting charges to guests, taking room payment and exchanging foreign currency according to the procedures - at the end of shift, balancing the cash float - answering all guest requests and questions in a friendly and caring manner, whether by telephone or in person, providing information and taking appropriate actions or refers the matters to the relevant persons to handle - coordinating room status updates with the housekeeping department by notifying them of all group check-outs, late check-outs, early check-ins and special requests - handling guest requests and complaints in a polite and efficient manner, giving further instructions to the relevant staff if needed to ensure customer satisfaction - route calls to specific people - answering inquiries about company - greeting visitors warmly and make sure they are comfortable - scheduling meetings and conference rooms - ensuring reception area is clean and tidy - coordinating mail flow in and out of office - arranging appointments - taking and relaying messages Show less



Maraschino Bar

• Australia
• Restaurants

• Bartender

  • Jul 2013 - Oct 2014

  - preparing alcoholic and non-alcoholic beverages - interacting with customers, taking orders and serving drinks - assessing customers’ needs and preferences and making recommendations - mixing ingredients to prepare cocktails - presenting bar menu - checking customers’ identification and confirming it meets legal drinking age - restocking and replenishing bar inventory and supplies; stocking bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, straws etc. - staying guest focused and nurturing an excellent guest experience - collecting money for drinks served - cleaning glasses, utensils and bar equipment - balancing cash receipts - cleaning bars, work areas and tables Show less



Kempinski Hotels

• Germany
• Hospitality
• 700 & Above Employee

• Waitress

  • Jul 2012 - Sep 2012

  - recording, pre-checking and picking-up all food and beverage orders - serving guests their food and beverage in prompt, courteous manner as per the standard sequence of service - setting tables as per Outlet standard prior to guests’ arrival - up-selling or promoting all specials advertised in the outlet as well promoting slow moving items - understanding and having knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives - following the cash handling procedures and processing all guest orders through MICROS before any dish or beverage is served Show less