Cloud Engineer

• Nov 2021 - Present

Product Support Specialist - Tier 2 (escalation)

• May 2019 - Oct 2021

In addition to my previous role I became escalation engineer for the OSIsoft PI Batch line of products -PI Batch database, PI Batch interfaces (including Emerson Delta-V; WonderWare inBatch, FoxBoro, ABB), PI Event Frames, RtReportsMy new role includes following tasks:- Investigating, analyzing and finding effective solutions to customer's technical difficulties.- Providing advice and guidance to customers and partners through handling critical and complex use cases.- As the primary specialist for all batch products in EMEA region, I help the support team to answer customer's questions and needs in order to provide the best quality assistance.- Collaborating with development teams to continuously enhance the products' features to ensure better performance and services.- Organizing and handling communication between various departments, services as well as customers to look into and solve particularly complicated situations.- In addition to my daily tasks I provide a wide IT administration knowledge - including Active Directory, networking, cyber security as well as I write PowerShell scripts that help optimize various teams' services by automating technical operations and reducing their execution time. Show less

Product Support Engineer

• Aug 2018 - May 2019

Troubleshooting, resolving and reproducing issues customers might run into while using OSIsoft PI environment - PI Data Archive, PI Interfaces & Connectors, Asset Framework services (server, notification and analysis services)Guide customers through support cases from the moment they open case to very end:- common troubleshooting practices- offering alternative solutions in case chosen approach is either not aligned with best practices or wouldn't lead to customer's satisfaction- providing all information that might help in the future to prevent same issue occur againFocused on server side OSIsoft software - PI Data Archive (& related subsystems), AF server Show less

Product Administrator

• Apr 2017 - Jun 2018

Receiving & processing feedback from users Customer care Management/Troubleshooting of Windows servers Gitlab administrator JIRA & Confluence administrator Receiving & processing feedback from users Customer care Management/Troubleshooting of Windows servers Gitlab administrator JIRA & Confluence administrator

IT Consultant

• Jan 2014 - Jan 2018

design Active Directory environment design and set up: - Active Directory Certificate Services - RRAS SSTP VPN, NPS, RADIUS - certificate based authentication - Remote Desktop Services management enterprise antivirus design Active Directory environment design and set up: - Active Directory Certificate Services - RRAS SSTP VPN, NPS, RADIUS - certificate based authentication - Remote Desktop Services management enterprise antivirus

MIS Assistant Engineer

• Nov 2014 - Mar 2017

Management/Troubleshooting of Windows servers (Active Directory, DHCP, IIS, WDS & MDT) Management/Troubleshooting of network - Cisco switches (VLANs, ACL, routing) Troubleshooting of Windows clients Kaspersky Antivirus - corporate level Management/Troubleshooting of Windows servers (Active Directory, DHCP, IIS, WDS & MDT) Management/Troubleshooting of network - Cisco switches (VLANs, ACL, routing) Troubleshooting of Windows clients Kaspersky Antivirus - corporate level