Experience

Enehano – ☁ Salesforce Partner for Complex Enterprise Projects

• Czechia
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager Key Account

  • Apr 2021 - Present

  In Enehano Solutions we help Enterprises in their Digitalisation journeys by automation of their marketing, sales and CX functions using Salesforce. We believe in the importance of connecting technology and businesses, which is why we created Enehano. Focus on your work and let us take care of the rest.𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝘄𝗵𝗼 𝗮𝗹𝗿𝗲𝗮𝗱𝘆 𝘁𝗿𝘂𝘀𝘁 𝘂𝘀: KBC group (ČSOB, ČMSS, ČSOB Pojišťovna), EquaBank, T-Mobile, Kofola and disruptors like Productboard, Carvago, Zonky, etc.Based in the center of Prague (Czech Republic) we deliver projects to US/German/Czech companies.𝗛𝗼𝘄 𝗱𝗼 𝘄𝗲 𝗵𝗲𝗹𝗽: B2B/B2C marketing automation, CRM implementation, campaign management, digital transformation, process automation, artificial intelligence for sales and customer care.We increase employee productivity, team collaboration, customer loyalty and, most importantly, we improve the sales process using the world’s #1 CRM and #1 marketing platform Salesforce. Show less

• Senior SF administrator / IT Analyst

  • Nov 2018 - Present

  Worked at various projects in Salesforce Sales Cloud, Salesforce Serivce Cloud and IBM Marketing cloud. Projects deliverer mainly to the customers in areas: IT consulting company and financial/banking industry.Mainly responsible for business analyses (in banking projects), project coordination and process design & implementation (salesforce projects)Activities in Salesforce Sales/Service Cloud:• Process automation• Data model design• Case management• Knowledge base• Omni-Channel• Building dashboards/reports. Show less

• Deploy Manager

  • Jul 2018 - Oct 2018

  Worked in O2 deploy management team, coordinating and planning of deploying on different environments and applications. Creating working instruction and software dose in internal tools. • Deployment management to assigned system environments in O2 program Simple Online Company • Planning, managing, escalations • Process steps optimization in Deployment management• Active communication with internal/external customers/teams (Change management, developers, architects, analysts, suppliers) • Production / Preproduction environments responsibility • Cooperation on deployment plan together with Operation & Development teams • Special support for SOC Cutover• Responsibility that performer started to execution of own tasks Show less

• IT Consultant / SF administrator

  • Sep 2016 - Jun 2018

  Salesforce CRM (Administration) • Administration setup (new profiles, users, UI, deployment between sandboxes, page layouts, custom objects…)• Creating customer demosActivities in IBM Marketing Cloud:• Email templates customization & creation• Watson Campaign Automation• Flow chart configuration



Rockwell Automation

• United States
• Automation Machinery Manufacturing
• 700 & Above Employee

• Tester SW/FW

  • Oct 2015 - Aug 2016

  Writing automated tests, creating test cases. Writing automated tests, creating test cases.



Groupe SII

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Software Tester

  • Aug 2014 - Sep 2015

  Testing of internet banking solutions for major Czech banks Testing of internet banking solutions for major Czech banks



Profinit

• Czechia
• IT Services and IT Consulting
• 300 - 400 Employee

• External IT Consultant

  • Mar 2013 - Oct 2013