Project Manager / Co-Founder

• Jan 2017 - Present

• Project manage software development, including initiating plan, defining scope, gathering requirements, estimating costs and budgets, managing stakeholder communication, performing risk management, and more through releases and retrospectives for enterprise clients. • Manage website development and implementation process for smaller clients, including directing in-house front-end developer and offshore back-end development team. • Project manage software development, including initiating plan, defining scope, gathering requirements, estimating costs and budgets, managing stakeholder communication, performing risk management, and more through releases and retrospectives for enterprise clients. • Manage website development and implementation process for smaller clients, including directing in-house front-end developer and offshore back-end development team.

Project Manager

• Dec 2020 - Oct 2021

Product Manager / Founder

• Aug 2014 - Dec 2016

• Developed product that leverages natural language processing to provide dining recommendations utilizing data sourced from Yelp, OpenTable, and Google Business. • Incubated product from initial idea through public beta, managing all aspects of business including brand development, incorporation, budgeting, market testing, and personnel management. • Pivoted company direction as needed to respond to competition and net promoter score user feedback, resulting in several product iterations and multi-phase releases. • As early-stage startup founder, responsibilities included: o Product management and prioritization according to established company roadmap, from early concept, through wireframes, market testing, managing product and web development personnel, to launching live public beta. o Business formation and development, including logo and brand creation, incorporation, legal and financial initialization and planning. o Developing and maintaining desktop and mobile-friendly website utilizing HTML, CSS, Javascript, PHP & SQL database, as well as Google Analytics.

Project Manager & Business Analyst

• Dec 2011 - Feb 2014

• Product-managed 6 systems for Operations Department and project-managed critical internal and external business system releases helping to ensure successful IPO for company. Projects included, among many others:o Integration of 6 disparate systems into a single client and internal-facing portal designed to allow company to scale for IPO, effectively helping to double Operations output.o To solve for manual and slow month-end billing as well as poor campaign performance reporting, developed new media database, which brought 90% efficiency gain to month-end close time, leading to winning company-wide Capstone award.o Custom-developed Salesforce platform to assist Sales and Operations department, including requirements gathering, QA, and development across several departments and outside vendors.o Monthly revenue fulfillment analysis improvement from 45% to 99.9% accuracy with $42k of monthly recaptured revenue through automation, validation checks, and QA.o Developed methodology and worked with cross-functional teams to establish automated coupon pacing reports, which yield an average of $42k of recaptured revenue per month.o Managed various additional process improvements for Operations department yielding 2 FTEs of work-time savings and additional downtime savings.

Account Manager, Strategic Accounts

• Jul 2011 - Dec 2011

• Participated in development of new products and services with multiple departments, including feasibility analysis, feature input, and QA testing.• Focused on improving strategic client relationships and oversaw campaign management for high-profile accounts, leveraging in-depth knowledge of products and solutions, customer experience optimization and business analysis.• Responsible for the pre-sale operational consult, campaign optimization and operational measurement of multifaceted marketing campaigns on Coupons.com, partner, and client websites.

Program Manager, Strategic Accounts

• Mar 2010 - Jul 2011

• Contributed to several projects designed to increase company efficiency and employee output, including heading and participating in committees focusing on interdepartmental collaboration, profitability, time management, and QA.• Managed client relationships and executed campaigns for Tier 1 and Strategic-level customers, identifying opportunities to optimize campaigns and provide best consumer experience.• Provided troubleshooting for implementation difficulties and poor campaign performance.• Expanded Quality Assurance SOPs and performed final QA analysis and sign-off for coupons and proprietary systems in advance of launch.

QA, Sales, & Support Manager

• Sep 2008 - Mar 2010

• Liaised between software engineers and customers to negotiate requirements and feature requests, while thoroughly testing each software release for bugs and optimizations to ensure product excellence. • Developed and maintained FAQ, knowledge base, company blog, website support, and advertising collateral. • Liaised between software engineers and customers to negotiate requirements and feature requests, while thoroughly testing each software release for bugs and optimizations to ensure product excellence. • Developed and maintained FAQ, knowledge base, company blog, website support, and advertising collateral.

Sales Representative / Account Manager

• Feb 2007 - Feb 2008

• Relationship building and pricing negotiation with prominent automotive manufacturers and logistics companies, while managing vendors, resulting in annual savings of over $200,000. • Undertook self-directed process re-engineering projects that improved company efficiency and profitability in a very low-margin industry, including logistics management study that yielded over $150,000 annual savings • Initiated policy changes to act as countermeasure to non-conformance preventing future recurrence.

Executive Assistant & Director of IT

• Jul 2006 - Feb 2007

• Presented live and online demonstrations to prospective clients and executives, with focus on government and municipalities. • Functioned as primary technology officer, including digital onboarding of new employees, new technology investigation, and networking infrastructure. • Developed lead database and administrated dissemination to employees. • Presented live and online demonstrations to prospective clients and executives, with focus on government and municipalities. • Functioned as primary technology officer, including digital onboarding of new employees, new technology investigation, and networking infrastructure. • Developed lead database and administrated dissemination to employees.

Native English Teacher

• Jul 2005 - Jul 2006

• Leveraged native language proficiency and classroom background to instruct junior high and grammar school students in English and pronunciation. • Leveraged native language proficiency and classroom background to instruct junior high and grammar school students in English and pronunciation.