Experience

Sponsorworks
• Software Development
• 1 - 100 Employee
• Chief Technology Officer

  • Apr 2023 - Present


Agile App Co.

• United Kingdom
• Software Development
• 1 - 100 Employee

• Head Of Development

  • Jul 2021 - Mar 2023

  • Hired and mentored a small team of developers• Architected new cloud based integration system. Oversaw development of numerous large projects to automate tasks between systems and provide software tools to internal staff and contractors• Technical oversight of all new projects and oversaw coding standards• Implemented CI/CD• Explored new technologies and implemented them into clients projects where appropriate

• Senior Software Developer

  • May 2017 - Jul 2021

  Worked with a number of startups, turning ideas into releasable products. Created MVP's to allow further funding and follow on development using agile methodology.Software development using .net/core:• Web portal development• Cross platform mobile development using Xamarin• API development• Windows service development (integrating on premise software with cloud based system)


Newsham IT Ltd
• .NET Contractor

  • Sep 2016 - May 2017


MBA

• France
• Wholesale Building Materials

• Senior Developer

  • Feb 2016 - Sep 2016

  • Cross platform mobile development (iOS and Android using Xamarin)• EpiServer CMS Development• C# .net website development (MVC)• Specification writing

• Developer

  • Oct 2013 - Feb 2016

  • Added numerous modules to a large website used by multiple FTSE 100 companies• Increased security of an MVC website to meet security requirements of several UK banks• Sole developer of a greenfield c# MVC company website for a FTSE listed company, utilising cloud technologies (Azure)



Advent IT

• Philippines
• IT Services and IT Consulting

• Junior Software Developer

  • May 2013 - Oct 2013

  Responsibilities included: • Ad-hock software testing • Writing documentation (requirements and specification) • Database driven application development (C# with MS SQL Server) Responsibilities included: • Ad-hock software testing • Writing documentation (requirements and specification) • Database driven application development (C# with MS SQL Server)



American Express

• United States
• Financial Services
• 700 & Above Employee

• Project Analyst

  • Mar 2012 - May 2013

  Responsibilities included:• Process mapping existing processes• Analysing processes for potential improvements• Mapping improved processes (customer experience, cost benefits, compliance, first contact resolution etc...) and presenting to a governance panel in order to gain sign off• Producing desk instructions for both new and existing processes and procedures• Ensuring alignment across markets (where possible), in addition to multiple servicing hubs

• Executive Customer Relations Consultant - World Service

  • Sep 2010 - Mar 2012

  Responsibilities included:• Investigating and responding to complaints for a variety of business units• Reviewing existing policies, and ensuring that they are being adhered to• Recommending the implementation of new policies / procedures, or alterations to existing ones• Adhering to FSA guidelines and relevant legislation (e.g. CCA, DPA, CCR)• Formulating fair and impartial decisions, calculating compensation where needed• Root cause analysis• Documenting evidence to justify decision Show less

• Lead Representative, UK Credit

  • Jul 2009 - Sep 2010

  Responsibilities included:• Reviewing existing procedures, and implementing change• Documenting procedures and creating training material• Manager call backs and live escalations• Managing a high workload within a small team• Owned issues through to resolution, striving for first contact resolution• Analysing vast amounts data in a short period of time, in order to make risk based assessments• Making out of policy decision and thinking “outside the box” to resolve complex issues• Upskilling across tenured CCPs• Ensuring departmental targets were met Show less

• Credit Analyst, UK Credit (Adecco)

  • Nov 2008 - Jun 2009

  Responsibilities included:• Part time Credit Analyst servicing Account Holders who had defaulted on payments, requiring good communication, analytical and negotiation skills• Meeting quality, compliance and collecting targets



SEOS

• Estonia
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• IT Placement

  • Jul 2007 - Jul 2008

  • Maintaining existing websites and databases • Managing own projects o Requirements gathering from internal clients, from entry level employees through to Director Level o Development of internet application / website / database o Documenting procedures o Producing training documentation o Testing o Presentation and training to clients, both face-to-face and through conference calls • Working on group projects • Organising projects to ensure deadlines were met • Providing ongoing hardware and software support to company personnel Show less