Peter Kolizeras
Sr. VMS Operations Specialist at Impellam Group- Claim this Profile
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English Professional working proficiency
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Greek Native or bilingual proficiency
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Bulgarian Professional working proficiency
Topline Score
Bio
Credentials
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SAP Certified Application Associate - SAP Fieldglass Services and External Workforce
SAPJan, 2023- Sep, 2024
Experience
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Impellam Group
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United Kingdom
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Staffing and Recruiting
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400 - 500 Employee
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Sr. VMS Operations Specialist
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Oct 2017 - Present
Impellam Group is the seventh largest Global Talent Acquisition and Managed Workforce Solutions provider in the world. Global organizations trust Impellam to deliver Managed Services and Specialist Staffing expertise via 14 market-leading brands and 2,500 employees across 76 locations. The role of VMS Operations Technology Specialist sits within Impellam’s Centre of Excellence, a strategic function designed to provide Impellam brands and customers with industry-leading expertise and trusted talent solutions. Specific responsibilities of my role in the VMS Operations team within the Centre of Excellence include: • Participates as the configuration lead on various projects including the creation and implementation of technology and business solutions, working with implementation and operations teams to ensure that the technology is in line with new and existing customers’ business requirements. The scope of this position will include, but is not limited to, requirements creation, test script development, tracking progress, and owning the steps to arrive at resolution. • Collects, reviews, and inputs data via flat files into a web based application; audits output data • Supports the Program Management Offices (PMOs) with workflow analysis and documentation changes to all process and procedures needed to support customer ongoing operations. • Identifies and resolves production related errors • Maintains and revises procedural lists, control records and coding schemes to process source data • Provide work task time estimates to Manager • Analysis of Program Change Requests (PCRs) outlining steps necessary to execute changes and determine downstream impacts, if any • Execution and communication of PCRs • Second level Helpdesk support for customers • Maintains status of outstanding issues utilizing Freshdesk ticket tracking system • Perform quality assurance reviews for team members • Maintain team logs & systems for task tracking Show less
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Cosmopolitan Travel Services
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United States
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Hospitality
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1 - 100 Employee
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Technical Support Specialist
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Aug 2003 - Oct 2017
• Provided Help Desk Level 1 and 2 IT support to non-technical personnel and business clients.• Offered face to face and remote end user support (using GoToAssist and TeamViewer) for all PC's, Laptops, Printers, Hardware, Software related issues from start to finish at 12 different corporate sites (United States Peru, Greece, India). • Set up and configured hardware and software on all the equipment for the company's employees, including installing cables and hardware. Worked with DELL, HP, Toshiba, PC's, laptops and MS Windows 10, MS Windows 8, MS Windows 7, MS Windows Vista and MS Windows XP operation systems, MS Office 2003, MS Office 2007, MS Office 2010, MS Office 2013, MS Office 2016, Adobe Creative Suite 6, Symantec Endpoint Protection 10, Symantec Endpoint Protection 11, Symantec Endpoint Protection 12, McAfee SecurityCenter 15, and Malwarebytes Anti-Malware.• Offered routine updates, upgrades, maintenance for PC's and Laptops.• Backed Up and Restored data, operating systems, files, documents and drivers.• Resolved virus and malware issues using Symantec Endpoint Protection 10, Symantec Endpoint Protection 11, Symantec Endpoint Protection 12, McAfee SecurityCenter, and Malwarebytes Anti-Malware.• Supported and resolved printer issues, printer setup and printer TCP/IP network configuration and also resolved scanner issues.• Trained both internal and off-site users in repairing and resolving recurring issues.• Designed the company and affiliate clients websites, (including, development, updates, and routine maintenance) with Adobe Creative Suite 6 (Dreamweaver) and WordPress.• Designed promotional flyers for marketing email blasts using Adobe Creative Suite 6 (Dreamweaver, Photoshop, Fireworks) and managed the marketing operations with the Constant Contact online platform. Show less
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Sales Support Specialist
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Aug 2003 - Oct 2017
• Developed relationships with existing travel affiliate partners and built new relationships capable of building revenue.• Managed multiple travel agency accounts including initiation to our affiliate programs, analysis of their market, monitored and evaluated new sales opportunities for each account.• Conducted period performance checks to ensure our partners showed improvement.• Continuously contacted existing customers (travel agencies) to evaluate partner satisfaction.• Identified client issues and worked with sales teams and technical staff to ensure issues are resolved quickly, providing them with free technical support.• Utilized resources and evaluated new potential clients through phone and email, introduced them to our agendas, selling platforms, online sales, and providing them with free websites that utilized company's selling engine.• Represented Aegean Airlines successfully as G.S.A in the United States providing sales support to existing and new clients. (Business to Business, Business to Client)• Developed a variety of strategic plans aiming to market our products, identify and approach new sale accounts and support new affiliates, offering them a variety of tools to help them increase their sales.• Assisted with sales and support over the phone for CTS Fares B2C (retail customers) and CTS Fares B2B (consolidating sales to other businesses and agencies) departments Show less
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i3 Supplies
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United States
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Truck Transportation
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Executive Assistant
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Sep 2008 - Dec 2009
• Managed the sales flow and the quotes sent to the customers. • Evaluated and responded to incoming sales leads and requests for customer support assistance, related to the company’s products. (military aircraft parts) • Resolved customer issues in a clear, courteous and straightforward manner. • Demonstrated professionalism and courtesy with customers at all times. • Followed up with clients to ensure optimal customer satisfaction. • Prepared a variety of MS Excel reports using MS Office 2003 for sales analyses. Show less
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Infinity International Engineering
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Information Technology Specialist
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Jan 2005 - Jul 2009
• Identified, diagnosed, and resolved Help Desk Level 1 and 2 support in a timely manner. • Offered face to face and remote end user support (using TeamViewer) for all user PC's, Printers, Hardware, Software related issues from start to finish at 2 different corporate sites (United States, Mexico). • Worked with DELL, HP, PC's, laptops and MS Windows XP, MS Office 2003, Adobe Creative Suite 3 and 4, Symantec Endpoint Protection 10, Malwarebytes Anti-Malware, and TeamViewer. • Identified, diagnosed, and resolved Help Desk Level 1 and 2 support in a timely manner. • Offered face to face and remote end user support (using TeamViewer) for all user PC's, Printers, Hardware, Software related issues from start to finish at 2 different corporate sites (United States, Mexico). • Worked with DELL, HP, PC's, laptops and MS Windows XP, MS Office 2003, Adobe Creative Suite 3 and 4, Symantec Endpoint Protection 10, Malwarebytes Anti-Malware, and TeamViewer.
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Education
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1996 - 2002
Technical University Sofia
Masters of Science, Computer Technology
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