Peter Robertshaw
Director - Board Member at Central Eastside Industrial Council- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Jonathan Ng
I had the privilege to team up with, Peter, to manage the Directly + Autodesk relationship for the past 1.5 years. As an innovative thinker, it was fulling to partner with him on his strategic vision to deliver an authentic Autodesk support experience at scale. Together, we were able to expand the Autodesk Expert gig support program globally, increased our impact by 40%, and achieved 93% customer satisfaction. Peter is an effective partner to work with and I highly recommend him for any visionary function.
James Bradley
Peter is great to work with. As a strategic thinker, he sees the bigger picture, and makes the space for teams to innovate towards longer term goals. Among many great qualities, a couple of things stand out about Peter. First, he is intensly focused on making things better for the customer, and makes sure the customer is at the center of any initiative he is involved in. Secondly, he supports a data-driven culture and learning through quick iteration. These qualities were highly valuable to his collaborations with our data science team, and made him a trusted partner on complex projects. Peter's thoughtful appreciation for team culture, passion for the customer and knack for seeing the bigger picture give him an outstanding ability to drive change.
Jonathan Ng
I had the privilege to team up with, Peter, to manage the Directly + Autodesk relationship for the past 1.5 years. As an innovative thinker, it was fulling to partner with him on his strategic vision to deliver an authentic Autodesk support experience at scale. Together, we were able to expand the Autodesk Expert gig support program globally, increased our impact by 40%, and achieved 93% customer satisfaction. Peter is an effective partner to work with and I highly recommend him for any visionary function.
James Bradley
Peter is great to work with. As a strategic thinker, he sees the bigger picture, and makes the space for teams to innovate towards longer term goals. Among many great qualities, a couple of things stand out about Peter. First, he is intensly focused on making things better for the customer, and makes sure the customer is at the center of any initiative he is involved in. Secondly, he supports a data-driven culture and learning through quick iteration. These qualities were highly valuable to his collaborations with our data science team, and made him a trusted partner on complex projects. Peter's thoughtful appreciation for team culture, passion for the customer and knack for seeing the bigger picture give him an outstanding ability to drive change.
Jonathan Ng
I had the privilege to team up with, Peter, to manage the Directly + Autodesk relationship for the past 1.5 years. As an innovative thinker, it was fulling to partner with him on his strategic vision to deliver an authentic Autodesk support experience at scale. Together, we were able to expand the Autodesk Expert gig support program globally, increased our impact by 40%, and achieved 93% customer satisfaction. Peter is an effective partner to work with and I highly recommend him for any visionary function.
James Bradley
Peter is great to work with. As a strategic thinker, he sees the bigger picture, and makes the space for teams to innovate towards longer term goals. Among many great qualities, a couple of things stand out about Peter. First, he is intensly focused on making things better for the customer, and makes sure the customer is at the center of any initiative he is involved in. Secondly, he supports a data-driven culture and learning through quick iteration. These qualities were highly valuable to his collaborations with our data science team, and made him a trusted partner on complex projects. Peter's thoughtful appreciation for team culture, passion for the customer and knack for seeing the bigger picture give him an outstanding ability to drive change.
Jonathan Ng
I had the privilege to team up with, Peter, to manage the Directly + Autodesk relationship for the past 1.5 years. As an innovative thinker, it was fulling to partner with him on his strategic vision to deliver an authentic Autodesk support experience at scale. Together, we were able to expand the Autodesk Expert gig support program globally, increased our impact by 40%, and achieved 93% customer satisfaction. Peter is an effective partner to work with and I highly recommend him for any visionary function.
James Bradley
Peter is great to work with. As a strategic thinker, he sees the bigger picture, and makes the space for teams to innovate towards longer term goals. Among many great qualities, a couple of things stand out about Peter. First, he is intensly focused on making things better for the customer, and makes sure the customer is at the center of any initiative he is involved in. Secondly, he supports a data-driven culture and learning through quick iteration. These qualities were highly valuable to his collaborations with our data science team, and made him a trusted partner on complex projects. Peter's thoughtful appreciation for team culture, passion for the customer and knack for seeing the bigger picture give him an outstanding ability to drive change.
Credentials
-
Amazon Web Services Cloud Practitioner
Amazon Web Services (AWS)Jan, 2022- Oct, 2024 -
Professional Scrum Master (I)
Scrum.orgMay, 2019- Oct, 2024 -
Prosci® Certified Change Practitioner
ProsciOct, 2021- Oct, 2024 -
Amazon Web Services Solutions Architect Associate
Amazon Web Services (AWS)May, 2016- Oct, 2024
Experience
-
Central Eastside Industrial Council
-
United States
-
Civic and Social Organizations
-
1 - 100 Employee
-
Director - Board Member
-
May 2023 - Present
The Central Eastside Industrial Council ensures a vibrant, prosperous, and welcoming Central Eastside Industrial District for businesses, customers and employees. Representing Autodesk values and our 450+ Portland employees I serve our CEIC members, advocate for the district and its businesses, and promote our unique identity as a central-city industrial district and innovation hub. The Central Eastside Industrial Council ensures a vibrant, prosperous, and welcoming Central Eastside Industrial District for businesses, customers and employees. Representing Autodesk values and our 450+ Portland employees I serve our CEIC members, advocate for the district and its businesses, and promote our unique identity as a central-city industrial district and innovation hub.
-
-
-
Autodesk
-
India
-
Software Development
-
1 - 100 Employee
-
Senior Program Manager | Global Revenue Operations
-
Jul 2021 - Present
▪ Global program leader for the integration of company acquisitions into Autodesk's Customer Success organization ▪ Developed a comprehensive integration strategy that aligns with the overall M&A objectives and serves as the blueprint for the integration of $2.2bn of acquired businesses into Autodesk Customer Success org since 2021. ▪ Overall program leaders for the operational integration of 4 acquired business support and customer success teams into Autodesk, successfully integrating business processes, systems, and operations and streamlining workflows and eliminating redundancies. Developed 'Autodesk Support Integration Best Practices' applied to 13 completed and in-flight integrations to-date.▪ Program Lead for design and implementation of Gen-AI solutions that drive value enhancement services for customer success organizations such as; - Generative AI work (Auto-Summarization, Einstein GPT, Dynamic Workspaces) ▪ Collaboration & Swarming (Slack) ▪ Known Issue Mgmt (Voice of the Customer, Closing the Loop, Single Point of Truth) ▪ Workforce Optimization (Workforce Mgmt, Calabrio, Quality Mgmt ▪ Skills Based Routing Show less
-
-
Senior Program Manager | Customer Success Strategy
-
Feb 2020 - Jul 2021
▪ Program managed series of machine learning product experiments optimizing Support Agent workflows up to 70%.▪ Led across product, UX, and engineering to launch AI-driven 'in-product' customer support experience in Autodesk flagship products of AutoCAD, Fustion, and Revit.▪ Managed partnerships with product development and business analysis teams, delivering closed-loop customer feedback program that informed product development roadmap and strategy.
-
-
Senior Manager | Customer Success Delivery
-
Jan 2018 - Feb 2020
• Managed and mentored a team of 15 Product Consultants responsible for delivering engagements to improve ARR, customer consumption, and customer health.• Global lead across Business Intelligence, Producr Development, and Customer Success to produce 'Product Support Actionable Insights'• Creator and lead Autodesk Support Innovation Program. • Established a collaborative 'One Autodesk' EBA engagement model across Support, CSM, and Sales.
-
-
-
Amazon Web Services (AWS)
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Program Manager | Global Cloud Enablement Programs (Public Sector)
-
Jun 2017 - Jan 2018
• Led global Delivery and Operations team responsible for conducting business analysis of worldwide public sector customer segments to produce and deliver scalable cloud adoption programs.▪ Accelerated product adoption across 200 strategic government accounts.▪ Led vendor management engagements to develop programs that enable partners and resellers to build cloud service offerings and grow market share.
-
-
Program Manager | EMEA Cloud Enablement
-
Jun 2014 - Jun 2017
• Managed the customer journey-to-the-cloud program, establishing cloud-first strategies and cloud DevOps best practices.▪ EMEA lead for AWS Cloud Centers of Excellence Program.▪ Managed the EMEA pilot and launch of the AWS Cloud Adoption Framework ▪ Designed and piloted 4 cloud adoption programs for partners (Big Data, Storage, SAP, Oracle).
-
-
-
Oracle
-
United States
-
Warehousing
-
1 - 100 Employee
-
Product Program Manager | Advanced Customer Services
-
Apr 2011 - Jun 2014
• Lead software project management of 'Cloud Support Services', applying agile methodologies and Scrum managing development requests to deliver 4 cloud service products to market.• Led across software development life cycle (SDLC), including post-launch - engaging pre-sales, facilitating product proof-of-concept sessions with strategic customer stakeholders and decision-makers.• Awarded 2 patents for product innovation.
-
-
Principal Consultant | Advanced Customer Services
-
Jun 2008 - Apr 2011
• Product Consultant for banking and media enterprise accounts, supporting customer digital transformation strategies.• Presented product roadmaps and innovation opportunities to customer leadership, including CTOs.• Provided training and post-implementation support to clients, ensuring satisfaction.
-
-
Education
-
University of London
Master of Science - MS, Innovation Leadership
Community
