Experience

University of Utah

• United States
• Higher Education
• 700 & Above Employee

• Class & Event Support Services Manager, Digital Learning Technologies

  • Nov 2021 - Present

  As the Manager for Class & Event Support Services, I am responsible for overseeing the successful implementation of projects across all areas of our services. I track the progress of up to 80 weekly projects and events to ensure they are delivered on time and within scope, and resolve any conflicts that may arise. In addition, I am responsible for budgeting and equipment ordering as needed. My team of 18 works to coordinate in-class video production, videoconferencing, and technology associated with online classes and campus events. I provide campus-wide support for Classroom AV systems and portable AV systems, as well as supporting campus media-related services such as media projects for classes, research, grants, student services, and public relations. Show less

• Video Services Supervisor - Classes and Events

  • Apr 2015 - Nov 2021

  As the Video Services Supervisor for Classes and Events, I was responsible for coordinating and facilitating the administrative matters and technology associated with video production, videoconferencing, and multimedia creation services for classes and events on Campus. With an average of over 300 classes and events filmed each month, my role involved ensuring that all projects were completed successfully and efficiently. Additionally, I provided a variety of media-related services that supported marketing projects, media projects for classes, research, grants, student services, and public relations. My responsibilities also included consulting with customers, receiving requests, scheduling services, processing invoices and payments, evaluating staffing needs and customer demand, and participating in hiring and training staff. I continuously strived for service improvement by evaluating new technologies and analyzing customer needs. In my capacity as a supervisor, I also managed the activities of part-time video services staff by scheduling, training, planning, assigning work, making hiring recommendations and preparing performance appraisals. Show less



Beehive Sport and Social Club

• Salt Lake City, Utah

• Social Media Manager

  • Mar 2017 - Oct 2020

  As the Social Media Manager, I was responsible for creating engaging text, image, and video content. I designed posts to sustain readers' curiosity and create buzz around each sports league, always staying up-to-date with changes in all social platforms to ensure maximum effectiveness. To optimize customer engagement, I developed an optimal posting schedule, taking into consideration web traffic and customer engagement metrics. I also oversaw the layout of social media accounts, and suggested new ways to attract prospective customers, such as promotions and competitions. By constantly looking for new and innovative ways to engage with my audience, I was able to successfully build and maintain a strong online presence for Beehive Sport and Social Club. Instagram: @BeehiveSport Facebook: facebook.com/BeehiveSSC/ Twitter: twitter.com/BeehiveSSC YouTube: youtube.com/user/BeehiveSSC BeehiveSports.com Show less



University of Utah - Employment

• United States
• Higher Education
• 700 & Above Employee

• Video Services Coordinator - Teaching and Learning Technologies

  • Jul 2013 - Apr 2015

  In my previous role as the Video Services Coordinator for Teaching and Learning Technologies, I coordinated and facilitated administrative matters and technology. I provided media-related services and consulted with customers, processed invoices and payments, and evaluated staffing needs. I also participated in hiring and training staff and supervised part-time video services staff. I strived to improve services by evaluating new technologies and analyzing customer needs. In my previous role as the Video Services Coordinator for Teaching and Learning Technologies, I coordinated and facilitated administrative matters and technology. I provided media-related services and consulted with customers, processed invoices and payments, and evaluated staffing needs. I also participated in hiring and training staff and supervised part-time video services staff. I strived to improve services by evaluating new technologies and analyzing customer needs.



DIRECTV

• United States
• Entertainment
• 700 & Above Employee

• Technical Customer Service Representative

  • Oct 2009 - Oct 2012

  As a former DirecTV Technical Customer Service Representative, I was awarded the title of Best Customer Service Representative for Quarter 3 in 2010. I frequently stepped up as a supervisor when needed, and navigated multiple data entry systems and other tools while answering technical questions from customers. I consistently exceeded center productivity and quality standards, and communicated professionally with both customers and co-workers. To better assist customers, I made a continual effort to learn and acquire the necessary skills for products and systems. Show less



University of Utah - Employment

• United States
• Higher Education
• 700 & Above Employee

• Technical Coordinator - Instructional Media Services

  • Mar 2008 - Oct 2009

  In my past role as Technical Coordinator for Instructional Media Services, I was responsible for producing and coordinating promotional and educational videos and events for the entire campus. I was also in charge of encoding and uploading live and archival videos to the university's online library. I effectively coordinated, supervised, and evaluated audio and video production at campus events. I organized and facilitated distance educational courses and online courses, and trained IMS camera operators on video conferencing and campus-wide video productions. Additionally, I developed faster digital video transfer and duplication procedures, as well as video editing and disc authoring, along with digital video and audio file conversion. Show less



Datamark

• United States
• Marketing and Advertising
• 1 - 100 Employee

• Affiliate Marketing Coordinator/Search Marketing Coordinator

  • Oct 2007 - Mar 2008

  As a Affiliate Marketing Coordinator/Search Marketing Coordinator, I analyzed campaign performance data to devise optimization strategies. I managed search engine campaigns and generated performance reports. Additionally, I contacted and approved Affiliates for Cost Per Lead Marketing. As a Affiliate Marketing Coordinator/Search Marketing Coordinator, I analyzed campaign performance data to devise optimization strategies. I managed search engine campaigns and generated performance reports. Additionally, I contacted and approved Affiliates for Cost Per Lead Marketing.



Megaplex 17

• Salt lake city, utah

• Vault Supervisor/Team Lead

  • Jan 2001 - Jun 2007

  As the Vault Supervisor/Team Lead, I demonstrated my management skills by effectively supervising the daily work of my team members. I was involved in the recruitment and hiring process and organized and directed team meetings to ensure efficient operation. I also collaborated with vault team members to create a culture of exceptional customer service and teamwork by overseeing the efficient operation of the vault. As the Vault Supervisor/Team Lead, I demonstrated my management skills by effectively supervising the daily work of my team members. I was involved in the recruitment and hiring process and organized and directed team meetings to ensure efficient operation. I also collaborated with vault team members to create a culture of exceptional customer service and teamwork by overseeing the efficient operation of the vault.



College Brite Window Cleaning

• Greater Salt Lake City Area

• High Rise Window Cleaner/Job Site Manager

  • 1997 - 2001

  As a window cleaner, I was responsible for cleaning windows on high-rise buildings, homes, and small businesses. I also supervised other window cleaners to ensure they were providing excellent work and customer service. This included making sure they followed all safety procedures and providing feedback to improve their performance. By working together, we were able to deliver high-quality results to our customers and maintain a positive reputation for College Brite Window Cleaning. As a window cleaner, I was responsible for cleaning windows on high-rise buildings, homes, and small businesses. I also supervised other window cleaners to ensure they were providing excellent work and customer service. This included making sure they followed all safety procedures and providing feedback to improve their performance. By working together, we were able to deliver high-quality results to our customers and maintain a positive reputation for College Brite Window Cleaning.