Peter Christensen
Customer Service Manager at GlobalConnect Carrier- Claim this Profile
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English Full professional proficiency
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German Professional working proficiency
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Danish Native or bilingual proficiency
Topline Score
Bio
Alin Albert
I have had Peter as group manager for almost 3 years, for which I have been happy for. Peter is one of the greatest persons that I have ever worked with - He is very dedicated and taking on a solution orientated approach when doing his job. Peter always going the extra mile for customer satisfaction, but also in the organisation helping out collegues and his team. He brings knowledge and a possitive attitude to work every day, and want to make a difference! Peter is professional and dedicated person with a high profit and with good diplomatic and social as well as technical skills. Peter always leads the way and support his team up, Peter is very responsive and is a good sparring partner. Personally, Peter always have been very positive, helpful friend and colleague and is appreciated as a great leader. /Alin.
Mads Borik
I can highly recommend Peter Christensen. As a Network Administrator I rely on our Service Provider and their ability to solve those inevitable breakdowns when someone digs in the ground and cuts a fiber connection. During face to face meetings and other communication I experience Peter as a very sincere and dedicated manager of the OMC group at GlobalConnect. Peter has a highly professional approach to high uptime and strives to educate his OMC team to deliver the best service. I give Peter the best recommendations and write this in English for the customers outside Denmark.
Alin Albert
I have had Peter as group manager for almost 3 years, for which I have been happy for. Peter is one of the greatest persons that I have ever worked with - He is very dedicated and taking on a solution orientated approach when doing his job. Peter always going the extra mile for customer satisfaction, but also in the organisation helping out collegues and his team. He brings knowledge and a possitive attitude to work every day, and want to make a difference! Peter is professional and dedicated person with a high profit and with good diplomatic and social as well as technical skills. Peter always leads the way and support his team up, Peter is very responsive and is a good sparring partner. Personally, Peter always have been very positive, helpful friend and colleague and is appreciated as a great leader. /Alin.
Mads Borik
I can highly recommend Peter Christensen. As a Network Administrator I rely on our Service Provider and their ability to solve those inevitable breakdowns when someone digs in the ground and cuts a fiber connection. During face to face meetings and other communication I experience Peter as a very sincere and dedicated manager of the OMC group at GlobalConnect. Peter has a highly professional approach to high uptime and strives to educate his OMC team to deliver the best service. I give Peter the best recommendations and write this in English for the customers outside Denmark.
Alin Albert
I have had Peter as group manager for almost 3 years, for which I have been happy for. Peter is one of the greatest persons that I have ever worked with - He is very dedicated and taking on a solution orientated approach when doing his job. Peter always going the extra mile for customer satisfaction, but also in the organisation helping out collegues and his team. He brings knowledge and a possitive attitude to work every day, and want to make a difference! Peter is professional and dedicated person with a high profit and with good diplomatic and social as well as technical skills. Peter always leads the way and support his team up, Peter is very responsive and is a good sparring partner. Personally, Peter always have been very positive, helpful friend and colleague and is appreciated as a great leader. /Alin.
Mads Borik
I can highly recommend Peter Christensen. As a Network Administrator I rely on our Service Provider and their ability to solve those inevitable breakdowns when someone digs in the ground and cuts a fiber connection. During face to face meetings and other communication I experience Peter as a very sincere and dedicated manager of the OMC group at GlobalConnect. Peter has a highly professional approach to high uptime and strives to educate his OMC team to deliver the best service. I give Peter the best recommendations and write this in English for the customers outside Denmark.
Alin Albert
I have had Peter as group manager for almost 3 years, for which I have been happy for. Peter is one of the greatest persons that I have ever worked with - He is very dedicated and taking on a solution orientated approach when doing his job. Peter always going the extra mile for customer satisfaction, but also in the organisation helping out collegues and his team. He brings knowledge and a possitive attitude to work every day, and want to make a difference! Peter is professional and dedicated person with a high profit and with good diplomatic and social as well as technical skills. Peter always leads the way and support his team up, Peter is very responsive and is a good sparring partner. Personally, Peter always have been very positive, helpful friend and colleague and is appreciated as a great leader. /Alin.
Mads Borik
I can highly recommend Peter Christensen. As a Network Administrator I rely on our Service Provider and their ability to solve those inevitable breakdowns when someone digs in the ground and cuts a fiber connection. During face to face meetings and other communication I experience Peter as a very sincere and dedicated manager of the OMC group at GlobalConnect. Peter has a highly professional approach to high uptime and strives to educate his OMC team to deliver the best service. I give Peter the best recommendations and write this in English for the customers outside Denmark.
Credentials
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ITIL Foundation
Pink ElephantMay, 2014- Sep, 2024 -
CCNA
Global Knowledge TrainingMar, 2008- Sep, 2024
Experience
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GlobalConnect Carrier
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Telecommunications
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1 - 100 Employee
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Customer Service Manager
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Jul 2021 - Present
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GlobalConnect
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Oil and Gas
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Incident Manager
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Feb 2020 - Jul 2021
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Group Manager, Presale Network & Colo.
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Aug 2018 - Feb 2020
Team manager for a group of five sales engineers as well as two sales engineers from the German team (not directly reporting). Main functions of the team:- Design of solutions. - Cost calculations and recommended pricing, according to business rules- Prepare Tender responses and Business cases for special bids- Working closely together with the sales teams for both direct and indirect sales. - Coach the customer into identifying their needs and guide them to wise choices. - Anchoring approval from production and operations for non-standard projects. - Optimize processes and work towards a higher level of automation on standard enquiries Show less
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Group Manager, Transmision
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Oct 2015 - Aug 2018
Team manager for a group of 15 technically skilled people from mixed nationalities. Junior, field and senior engineers with different roles and responsibilities. The team is responsible for building transmission services throughout the network as defined by the rules for the product. This would include:- Technical project management. Interfacing with the fiber team and field engineers. - Designing, configuring, documenting and implementing the services in the network. - Preparing and validating the necessary test documents- Handing over the services to operation Main achievements and projects:- Creating a highly motivated and dedicated team with different roles and responsibilities - still acting as one team.- Working closely together with the sales, product and operations teams on improving the quality of what is being sold and implemented. - Defining and implementing a process for non-standard projects. - Defining, implementing and optimising processes for standard projects. Show less
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Interoute
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United Kingdom
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Telecommunications
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200 - 300 Employee
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Customer Service Manager
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Dec 2013 - Sep 2015
Service Manager for premium customers in the nordics. - Ensuring a high level of customer service for the customer by understanding the delivery and operational processes of the company and thus being able to act as the customers advocate. - Understanding the customers business and how the network solution offered can support this. - Working closely with the sales team being responsible for renewals, upgrades and upselling. - Escalation contact for the customer on delivery and operational issues the customer may experience ensuring they are dealt with in an efficient manner. Show less
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GlobalConnect A/S
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Denmark
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Computer Networking
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1 - 100 Employee
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Group Manager OMC
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Aug 2011 - Nov 2013
Manager of the GlobalConnect Operations and Maintenance Center. The GlobalConnect Operations and Maintenance Center handles all daily operational aspects of the GlobalConnect network and datacenter solutions as well as related services. The main processes used in the entire operations department are following the ITIL guidelines. - Improved customer service and overall customer satisfaction. - Improved customer focus and awareness throughout the organisation. - Improved the OMC team to a team of motivated professionals with high technical and customer service skills. - Established improved communication and cooperation between operations and the sales team. - Proved valuable support the account managers in customer meetings representing both operations and engineering. - Anchored the introduction of the ITIL based “Service Now” service management system in the OMC. - Anchored the continued introduction of ITIL guidelines in the OMC. Show less
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Manager Operations
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Jul 2008 - Aug 2011
Head of Operations. Responsible for Network Operations and Customer Service. Operations include:Network Service Center, NSCNetwork Operation Center, NOCField EngineeringSite Engineering- Successfully implemented procedures, SLA, surveillance, training etc. for new products, platforms and concepts e.g. mobile data services.- Participant in National IT and Telecom Agency workgroups (BERIT etc.), involved in most aspects related to operational readiness.- Tutoring and examination of technical student (KEA).- All aspects of operational and people management.Following the bankruptcy of Butlernetworks; Arranged and coordinated an operational readiness team in order to maintain the network as well as a continued, but limited, support of the customers. Show less
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Senior Customer Service Engineer
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Jan 2006 - Jul 2008
Job functions: NOC team leader Solution architect VIP customer support Operations and NOC support Stand in for operations manager Network optimization and upgrades Maintenance planning CCNA certifiedPC7583-RIPE
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NOC operator
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Feb 2001 - Dec 2005
Job functions: Surveillance and alarm handling Implementing, configuring and troubleshooting customer circuits Customer support NOC training Authoring of "how to" guides for NOC Assist in building and structuring the NOC functionEntering the SDH team, I participated in the implementation of two STM-16 metro rings including stand-alone testing and handover.Participating in the roll-out of nationwide (DK) ATM/SDH carried 26Ghz FWA. E1 and Ethernet servicesParticipating in the roll-out of nationwide (DK) Ethernet carried Alvarion Wimax. Ethernet/QinQ services Show less
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Education
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2009 - 2009
Learn2Lead
How2Lead -
1992 - 1997
Syddansk Universitet - University of Southern Denmark
Philosophy -
1990 - 1992
Syddansk Erhvervsskole
HTX, Electronics
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