Experience

IPG Mediabrands Canada

• Canada
• Advertising Services
• 1 - 100 Employee

• Product Manager, Media Operations and Transformation

  • Oct 2022 - Present



Orion Worldwide

• United States
• Advertising Services
• 100 - 200 Employee

• Operations Specialist (Project Manager)

  • Mar 2021 - Oct 2022



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Project Intake and Integration Manager – Operational Improvement

  • Sep 2019 - Sep 2020

• Project Manager, Go-To-Market

  • Apr 2015 - Sep 2019



Vicinity - Rewards Company by Rogers

• Canada
• Marketing and Advertising
• 1 - 100 Employee

• Sales Manager

  • Oct 2014 - Apr 2015

• Sales & Training Manager

  • Sep 2013 - Oct 2014



Pearson

• United Kingdom
• Education
• 700 & Above Employee

• Learning and Development Manager

  • Apr 2012 - Jun 2013

  • Designed New Hire and Training Initiatives encircling consultative sales, marketing, and CRM use. • Instructed on sales, soft skills, policies, procedures, laws and system use. • Conduct interviews to ensure a proper fit for the organization and candidate. • Measure, track, analyze, report and distribute the results of various training programs and initiatives. • Work closely with top tier universities in the U.S. to ensure consistency and precise execution. • Designed New Hire and Training Initiatives encircling consultative sales, marketing, and CRM use. • Instructed on sales, soft skills, policies, procedures, laws and system use. • Conduct interviews to ensure a proper fit for the organization and candidate. • Measure, track, analyze, report and distribute the results of various training programs and initiatives. • Work closely with top tier universities in the U.S. to ensure consistency and precise execution.



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• National Trainer

  • Dec 2008 - Apr 2012

  • Design and facilitate courses encircling negotiations, sales, customer service, technical support and collections. • Instruct on soft skills, policies, procedures, system use, and company expectations.• Conduct program end reviews using specific metrics and provide constructive feedback to ensure employees are ready to endure in productive activity. • Work closely with colleagues and agencies across Canada to provide consistent and expert CRM solutions. • Contribute in the research, development, implementation and alignment of department-wide initiatives and NDA projects. Show less

• Team Manager

  • Oct 2007 - Dec 2008

  • Prepare front line staff to ensure that quantitative and qualitative goals are achieved. • Forecast call volumes to ensure customers are serviced in a timely manner. • Develop specific, customized coaching plans with consultants relating performance with results.• Monitor progression to ensure skill development and satisfaction remains positive. • Support team through morale building and educating staff in company and department direction.

• Credit Operations Consultant

  • Jun 2004 - Oct 2007

  • Responsible to assess delinquent accounts and collect balances due in an expedient manner by taking inbound and outbound calls.• Review and assess accounts with regard to credit standing; negotiate and resolve customer inquiries and complaints with regard to accounts receivable and credit operation matters. • Continually meet and exceed call quality and performance standards contributing to my overall team success.



Consumer Contact Limited

• Toronto, Canada Area

• Market Research Representative

  • Aug 2002 - Jun 2004



Costco Wholesale

• United States
• Retail
• 700 & Above Employee

• Retail Representative

  • Dec 2001 - Aug 2002



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Retail Representative

  • Apr 2000 - Dec 2001