Experience

Kingfisher

• Singapore
• Telecommunications
• 1 - 100 Employee

• Product Owner and Customer Experience Lead

  • Mar 2019 - Present

  Creating great products and experiences for Belong (https://shop.belong.com.au) and Telstra. Creating great products and experiences for Belong (https://shop.belong.com.au) and Telstra.



Halanter Finance Pty. Ltd.

• Home Loan Specialist & Product Manager

  • Aug 2016 - Apr 2019

  Based in Melbourne, we are truly passionate about people and property. We take the time to understand our clients. Not just their goals and strategic priorities, but we take the time to understand our clients as people - what inspires them, what drives them. We then provide intelligent home loan solutions enabling our clients to continually achieve their objectives. Our success is driven by educating our clients, 'holding their hand' throughout the process, and helping them make informed decisions to successfully achieve their goals, over short and long term time-frames. With access to over 25 major lenders, we provide professional mortgage and credit advice for home loans, investment property finance, commercial, SMSF and development loans. We are here to help. Show less

• Product Manager

  • Nov 2014 - Dec 2018

  - Developed vision, product strategy and product roadmap for “PropertyView”; Halanter Finance’s Investment Portfolio Management app for clients.- Client Value Proposition creation and sales management.- Intimately understanding and communicating the voice of the customer. - Responsible for Project Management delivery and vendor relationship management to oversee concept/ideation, requirements use case elicitation, design/wireframing, development and user testing.-Responsible for backlog grooming, prioritisation and feature management, to ensure the most valuable product is shipping to clients. Show less



Swinburne University of Technology

• Australia
• Higher Education
• 700 & Above Employee

• Employee Experience Transformation Lead (Workday)

  • Jul 2018 - Jan 2019



dentsu

• Japan
• Advertising Services
• 700 & Above Employee

• Product Consultant – Workday HCM (Employee Experience)

  • Aug 2017 - Jul 2018

  Responsible for delivering the following customer-focused outcomes: -Designing and developing key cross-functional business processes, ensuring engagement and alignment between HR, Payroll and Technology stakeholders. -Undertaking an ongoing Workday go-live review of key business process and reporting capability, to ensure business outcomes are continually being successfully achieved by HR sub-teams. -Undertaking Operating Model business improvements (including ‘ways of working’) post Workday go-live, to ensure the greatest business value is being achieved i.e. responsibility and accountability handover between teams; replacement of operational meetings with greater reporting capability. Furthermore, coordinating and undertaking process improvement reviews (to take full advantage of Workday HCM capability). -End to end life-cycle delivery for raised Enhancements/Change Requests, including Requirements Development, Design, Options Assessment, Implementation and Testing, and Business Change Management -Developing an "Operating Rhythm" for the execution of weekly/fortnightly/monthly Business Reports, to ensure positive business outcomes are achieved within the Corporate function, and client-facing brands. -Deployed modules include: Human Resource Management, Recruiting, Talent Management, Compensation, Learning, People Analytics, Absence, and Payroll Management. Show less



Transurban

• Australia
• Transportation/Trucking/Railroad
• 700 & Above Employee

• Employee Experience Transformation Lead (HR and Payroll)

  • Feb 2016 - Aug 2017

  Responsible for delivering the following customer-focused outcomes: - Identifying key business challenges, current business pain points, and functional gaps within the existing HR and Payroll systems landscape;- Identifying and gathering business needs, business requirements, functional requirements and non-functional requirements as part of a chosen future state ‘business model’ and landscape;-Documenting Current State Process Models (BPMN) and engaging key business stakeholders in defining the Future State Process Design, to be supported by selected technology solutions;- Understanding Vendor solutions available in the market, including limitations, functional coverage and future road maps;- Assisting with RFI (Request for Information) and RFP (Request for Proposal) sourcing activities;- Developing business cases, financial models and benefits comparisons to drive commercial decision making activity with senior stakeholders. Show less

• Business Solutions Transformation Lead

  • Oct 2015 - Feb 2016

  I was responsible for working with key stakeholders within Procurement, Finance, HR and Payroll to understand their IT initiatives pipeline for the coming year. This included driving estimation and ‘ideation’ activities to identify value-add initiatives, establishing business priority, and then working closely with vendors to document and implement changes. My achievements and outcomes include:- Working closely with key business stakeholders to understand business objectives and which IT initiatives would help support these;- Business, Functional and Non-Functional requirements gathering and prioritisation;- Development of Business Requirement Specifications (BRS); Functional Requirement Specifications (FRS); Requirement Traceability Matrices (RTM); Process Maps for As-Is / To-Be states (BPMN); Supporting Design & Technical documentation creation; Supporting Testing documentation creation. Show less



Brightstar Corp.

• Telecommunications
• 700 & Above Employee

• Program Process Lead - Finance

  • Apr 2015 - Oct 2015

  Brightstar Logistics are a specialised wireless device distributor operating in a number of geographical regions and a world leader in innovation and diversified services for the wireless industry. Brightstar Logistics is currently undertaking a business transformation to standardize ERP, Master Data Management, Finance and Operations business processes across Brightstar’s geographical regions. As Program Process Lead, I was responsible for developing and implementing the ‘Future State’ process solution, and mentoring Business Analyst resources across the SDLC delivery. My achievements and delivered outcomes include: - Leading a team of 2 Business Analysts to finalise the ‘Business Requirements Document’ (BRD), and consolidate Business, Functional, and Non-Functional requirements from various sources, to aid in obtaining BRD approval and sign-off. - Developing a comprehensive ‘Requirements Traceability Matrix’ (RTM) framework to ensure traceability and alignment across all 1) Business/Functional/Non-Functional Requirements, 2) ‘Future State’ process models, 3) Work Instructions, 4) Change Management impact assessments and 5) Test cases and testing results. - Facilitated workshops and worked collaboratively with Business SMEs to validate ‘As Is’ process models. Then identifying and developing the ‘Future State’ process solution for Finance (i.e. facilitating design workshops and documentation). This was conducted for the following Finance modules: Accounts Payable, Accounts Receivable, General Ledger, Budgeting and Forecasting, Fixed Assets, and Project Accounting. - Establishing the Process Framework, Process Repository and Numbering/Naming conventions; and the governance framework around capturing/tracking amendments. In scope applications: Microsoft Dynamics CRM and AX 2012, with 3rd Party and custom-built applications for Master Data Management and Order Management. Show less



EnergyAustralia

• Australia
• Utilities
• 700 & Above Employee

• Business Analysis and Process Manager

  • Feb 2014 - Mar 2015

  As a Lead Business Analyst ("Business Analysis and Process Manager"), directly managing a team of 10+ resources, I was responsible for ensuring the required Business Analyst and Process Analyst deliverables are completed on time, to budget, and to scope agreements, to support agile ‘release delivery’ time frames and project outcomes. This includes project delivery across the entire end-to-end software development life cycle, from initial requirements elicitation through to implementation, and training of front-line employees. My achievements and outcomes include:- Business, Functional and Non-Functional requirements gathering and prioritisation;- Development of Business Requirement Specifications (BRS); Functional Requirement Specifications (FRS); Requirement Traceability Matrices (RTM); Process Maps for As-Is / To-Be states (BPMN); Supporting Design & Technical documentation creation; Supporting Testing documentation creation;- Highly experienced in deployment, cutover and “hyper care” team environments;- Project Management schedule creation and monitoring;- Task and resource effort estimation;- Resource planning, scheduling, and priorisation;- Project status reporting and senior stakeholder management; Show less

• Lead Business Analyst

  • May 2012 - Feb 2014

  From May 2012 - February 2014, I worked with EnergyAustralia as the Lead Business Analyst for the Service Activation (Registration), Billing Management, and Credit Management business units.As Lead Business Analyst, I was responsible for working with my business stakeholders to understand objectives, challenges and targets, to help drive successful delivery and implementation of necessary functional and system changes required, to manage an additional 1.4 million customer accounts that were being migrated. My specific responsibilities included: workshop facilitation, requirements elicitation, requirements prioritisation, managing Agile rituals, process map development for As-Is and To-Be states, developing business cases (and financial models), and working closely with testing resources to create test management deliverables. Show less



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Senior Consultant

  • Jan 2008 - May 2012

  From January 2008 to May 2012, I worked with Deloitte within their Technology Consulting service offering. During this time, I working across a broad range of organisations and projects within Energy Utilities, Telecommunication, Public Service and Health industries. During this time, I gained significant experience within: - Requirements elicitation and prioritisation - Scope management and project change management - Workshop facilitation and requirements elicitation - End-to-end business process modelling, for As-Is and To-Be states - Business case development and detailed financial model creation - Enterprise systems evaluation, assessment and implementation delivery - Development of IT strategies and enterprise architecture Client experience: - Telstra - IBM - Jemena - Aurora Energy - VicRoads - Superpartners - National Foods - Yarra Valley Water - Melbourne Water Show less



RMIT University

• Australia
• Higher Education
• 700 & Above Employee

• Start-Up Business Coach

  • Feb 2011 - Dec 2011

  As part of the RMIT "FastTrack" Business Plan competition, I worked as a Start-Up Coach with entrepreneurial student groups to develop comprehensive business plans for their start-up ideas. This role involved helping student groups establish their vision, value proposition, target markets, revenue models and execution plans to see their start-up vision become reality. I was able to successfully mentor and coach my student groups, with one group winning an award for “Best Social Enterprise” and another successfully taking a profitable product to market and winning a supplier contract into Woolworths supermarkets. Show less



Design and Technology Teachers' Association Victoria

• Melbourne, Australia

• Business Manager

  • May 2004 - Dec 2007

  DATTA is a Victorian Education association funded by the Department of Education, Employment and Training (DEET). Its mission is to support and enhance technology educators in their role throughout Victorian schools, TAFEs and Universities. As Business Manager for over 3 years, I was responsible for preparing financial and operational management reports for stakeholders, liaising with State Government regarding funding and financial planning, and coordinating and managing conferences. During this time, I was able to achieve a 27% increase in member subscriptions, and a 21% increase in conference attendance through the consolidating and re-focusing of member services. Show less