Senior Project Engineer

• Jul 2022 - Present

My role as Senior Project Engineer is to deliver solutions within the growing and dedicated team of IT professionals at the Virtual IT Group. My focus is to scope, plan, implement, deliver and manage the growing list of clients within the security, network, cloud and infrastructure space. I am committed to helping our clients connect to the best and most suitable technologies at hand. My role as Senior Project Engineer is to deliver solutions within the growing and dedicated team of IT professionals at the Virtual IT Group. My focus is to scope, plan, implement, deliver and manage the growing list of clients within the security, network, cloud and infrastructure space. I am committed to helping our clients connect to the best and most suitable technologies at hand.

Network Security Engineer

• Nov 2017 - Aug 2022

ITtelligent Consulting Services has been providing fast acting, proactive IT support since 2006. By understanding your business systems and current IT issues we can work with you to map the future landscape of your business, ensuring your business gets the most reliable and secure IT Systems.Key Responsibilities: - Maintaining overall security of client network, systems, and data.- Designing and implementing full scaled network solutions for clients.- Auditing new client's infrastructure and implementing best practice security standards.- Ensure high availability of client’s networks.- Provide advanced solution design including network design, security, and best practices.- Manage overall capacity utilization of network environment ensuring it is optimized to meet business requirements.- Active monitoring of client’s networks via our management and monitoring tools.- Troubleshoot complex problems, provide fault diagnosis resolve operational issues.- Monitor system resource utilization, trending, and capacity planning.- Establish and implement 'best-practice' standards as well as policies and procedures.- Evaluate, recommend, and implement network (router, switches, access points, wireless) upgrades.- Proactively and reactively Support the clients network environment.- Implementing security products such as Cisco Umbrella, Duo2FA, Sentinel one and many more security vendors in clients environments.

Support Engineer

• Jun 2017 - Nov 2017

IT Support Officer

• Jun 2016 - Jun 2017

The ICT Department is responsible for the effective and efficient support of the information and technology needs of students, teaching, executive and professional support staff. The IT Support Officer position works closely with the ICT team to provide technical support to students, academic and professional support staff within a Microsoft and Apple technology environment. The position reports to the ICT Manager, and ultimately the principal. Key Responsibilities: SOE Image deployment across numerous model types utilising the School imaging platform. - Application deployment utilising School software. - 1st level fault diagnosis and resolution for all ICT equipment (Windows Notebooks, Apple Notebooks, Windows Desktops, Printers, MFC's, Projectors, Interactive whiteboards, Smart TV’s, IP Telephony, etc) - Process user change requests as per School policies and procedures. - Contribute to the provision of Incident Management services. - Work in a team to ensure high "contact availability" to staff and students. - Assist with Help Desk queue management. - Participate in ICT team projects and initiatives across the School.

Customer Service

• Aug 2012 - Jun 2016