Experience

Fairport Brewing Company, LLC

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Assistant Brewer

  • May 2022 - Present

  Making people smile! Making people smile!



Excellus BCBS

• United States
• Insurance
• 700 & Above Employee

• Sales System Analyst

  • Oct 2013 - May 2022

  Strong Team player involved in managing Broker process and relationships while validating monthly payouts averaging more than $9 Million.• Subject matter expert for compensation plans involving over 200 active Broker customers.• Work with external legal counsel to prepare and submit all required State filings.• Initiated major process changes to ensure correct Broker payment processing and worked with cross-functional teams to remediate and communicate updated processes to staff, decreasing errors and Broker frustrations. Show less

• Groups Contract Development Coordinator

  • Jun 2012 - Oct 2013

  Instrumental in the revamping and re-implementation of the Master Group Agreement program required for all Groups.• Executed 29 contracts in first five months of employment exceeding goal by 241%.• Cultivated relationships with other departments allowing for easier flow of information and faster resolution management.• Redesigned and updated online forms allowing for easier use by internal personnel as well as more accurate data collection.



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Regional Auditor

  • Dec 2008 - Mar 2012

  Instrumental in the implementation of the Regional Internal Audit program used for the following auditing customer premise equipment, cash receipts, warehouse inventory, technicians and contractors.•Completed annual walkthrough of key financial and operational processes identifying potential control weaknesses resulting in minimizing potential risk.•Communicated process weaknesses with identified process owners and assist with remediation plan process.•Traveled throughout the Region to conduct over 200 onsite surprise operational audits in an effort to verify internal controls and processes were properly in place.•Conducted semi-annually conduct the review of all users with access to critical IT applications including PeopleSoft HRMS and ICOMS Billing system. Show less

• Process Controls Analyst

  • May 2005 - Dec 2008

  Instrumental in the creation and implementation of standardized commission plans for all departments within the Rochester Division allowing for easier more efficient commissions processes.•Created documentation narratives for key operational processes and financial controls.•Resolved customer issues that escalated outside the normal chain of command and improved overall customer satisfaction.•Conducted software and equipment evaluation and assessment.•Acted as main point of contact for all external reviews and audits. Show less

• Database Systems Analyst

  • Oct 2003 - May 2005

  Instrumental in maintaining and updating national billing system. Administered audit of ILEC telco invoices resulting in recovery of over $2.2 Million in invalid circuit charges.•Improved data reporting processes to cut monthly billing process time from over two weeks down to three days. •Conducted analysis and resolution of Commercial Billing account issues. •Acted as User Support for National Sales Team.



CarMax

• United States
• Retail
• 700 & Above Employee

• Assistant Service Manager

  • Nov 2001 - Oct 2003

  I was responsible for managing an auto service operation with maximum customer focus and efficient, high-quality repairs while supervising a team of technicians and service consultants. Additional responsibilities included managing the sublet vendor processes and warranty administration; mentoring and training service consultants; monitoring and managing processes to be within company guidelines; and resolving customer issues that relate to service. I was responsible for managing an auto service operation with maximum customer focus and efficient, high-quality repairs while supervising a team of technicians and service consultants. Additional responsibilities included managing the sublet vendor processes and warranty administration; mentoring and training service consultants; monitoring and managing processes to be within company guidelines; and resolving customer issues that relate to service.



Teligent, Inc

• Vienna, Virginia

• Sr. Site Planning Analyst

  • Feb 1999 - Nov 2001

  Primary point of contact, User Support, Systems Developer and Trainer for the Real Estate and Network Development Departments Web based tracking database. •Worked with IT Department and end users to re-design Real Estate information database resulting in improved process flow and 98% positive acceptance rate from over 500 active users. •Prepared short- and long-term project plans for financial approval and IT submission. •Wrote “Ask Pete” column in company’s department newsletter answering FAQ’s regarding business rules and systems administration. •Prepared/analyzed cross-functional systems, status, personnel and budgeting reports for distribution to senior management. Show less



Linderlake Corporation

• Real Estate Specialist

  • Jul 1997 - Dec 1999

  Site Acquisition Specialist for Sprint PCS buildout in Cleveland Market Site Acquisition Specialist for Sprint PCS buildout in Cleveland Market