Peter Wilson
NCS Products Practice Operations Manager at NCS Group Australia- Claim this Profile
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Bio
Luke Fatouros
Reporting to Peter was one of my most favoured direct reports in my career history. When I was first joining the Fitness & Lifestyle Group IT team from Fitness First IT, Peter and I had to work together to outline the Service Desk layout and transitioning Fitness First IT in to one central FLG IT support for all brands. This was quite a big challenge due to the amount of staff at the time but Peter was able to successfully get this project over the line. No matter what situation will occur, He will always be able to find a best possible solution for the business and his team. Peter is great at positive encouragement for his teams efforts and putting them as number 1, I think this makes it so much easier when working in remote locations. Communication across the brands was always above and beyond, Everyone was kept informed. I have enjoyed working with Peter over the 3 years with the company and I wish him all the best for future work and projects.
Sam Baird
Peter Wilson has been my Manger for almost a year now and I cannot express my appreciation enough for his commitment, continued guidance, support and modelling his professionalism with the business to his team of 11. Hi technical know how and expertise left very few questions unanswered when asked. I would also highly commend him in his communication and all round management skills. With clear outlines and information on outcomes, goals, projects and tasks. He never failed to keep alert and on top of our Level 1 overseas team aswell as our interstate and local Level 2 IT department. I have very much enjoyed having Peter as a manager and mentor and would recommend him without hesitation. Very best wishes Pete, Samantha Baird
Luke Fatouros
Reporting to Peter was one of my most favoured direct reports in my career history. When I was first joining the Fitness & Lifestyle Group IT team from Fitness First IT, Peter and I had to work together to outline the Service Desk layout and transitioning Fitness First IT in to one central FLG IT support for all brands. This was quite a big challenge due to the amount of staff at the time but Peter was able to successfully get this project over the line. No matter what situation will occur, He will always be able to find a best possible solution for the business and his team. Peter is great at positive encouragement for his teams efforts and putting them as number 1, I think this makes it so much easier when working in remote locations. Communication across the brands was always above and beyond, Everyone was kept informed. I have enjoyed working with Peter over the 3 years with the company and I wish him all the best for future work and projects.
Sam Baird
Peter Wilson has been my Manger for almost a year now and I cannot express my appreciation enough for his commitment, continued guidance, support and modelling his professionalism with the business to his team of 11. Hi technical know how and expertise left very few questions unanswered when asked. I would also highly commend him in his communication and all round management skills. With clear outlines and information on outcomes, goals, projects and tasks. He never failed to keep alert and on top of our Level 1 overseas team aswell as our interstate and local Level 2 IT department. I have very much enjoyed having Peter as a manager and mentor and would recommend him without hesitation. Very best wishes Pete, Samantha Baird
Luke Fatouros
Reporting to Peter was one of my most favoured direct reports in my career history. When I was first joining the Fitness & Lifestyle Group IT team from Fitness First IT, Peter and I had to work together to outline the Service Desk layout and transitioning Fitness First IT in to one central FLG IT support for all brands. This was quite a big challenge due to the amount of staff at the time but Peter was able to successfully get this project over the line. No matter what situation will occur, He will always be able to find a best possible solution for the business and his team. Peter is great at positive encouragement for his teams efforts and putting them as number 1, I think this makes it so much easier when working in remote locations. Communication across the brands was always above and beyond, Everyone was kept informed. I have enjoyed working with Peter over the 3 years with the company and I wish him all the best for future work and projects.
Sam Baird
Peter Wilson has been my Manger for almost a year now and I cannot express my appreciation enough for his commitment, continued guidance, support and modelling his professionalism with the business to his team of 11. Hi technical know how and expertise left very few questions unanswered when asked. I would also highly commend him in his communication and all round management skills. With clear outlines and information on outcomes, goals, projects and tasks. He never failed to keep alert and on top of our Level 1 overseas team aswell as our interstate and local Level 2 IT department. I have very much enjoyed having Peter as a manager and mentor and would recommend him without hesitation. Very best wishes Pete, Samantha Baird
Luke Fatouros
Reporting to Peter was one of my most favoured direct reports in my career history. When I was first joining the Fitness & Lifestyle Group IT team from Fitness First IT, Peter and I had to work together to outline the Service Desk layout and transitioning Fitness First IT in to one central FLG IT support for all brands. This was quite a big challenge due to the amount of staff at the time but Peter was able to successfully get this project over the line. No matter what situation will occur, He will always be able to find a best possible solution for the business and his team. Peter is great at positive encouragement for his teams efforts and putting them as number 1, I think this makes it so much easier when working in remote locations. Communication across the brands was always above and beyond, Everyone was kept informed. I have enjoyed working with Peter over the 3 years with the company and I wish him all the best for future work and projects.
Sam Baird
Peter Wilson has been my Manger for almost a year now and I cannot express my appreciation enough for his commitment, continued guidance, support and modelling his professionalism with the business to his team of 11. Hi technical know how and expertise left very few questions unanswered when asked. I would also highly commend him in his communication and all round management skills. With clear outlines and information on outcomes, goals, projects and tasks. He never failed to keep alert and on top of our Level 1 overseas team aswell as our interstate and local Level 2 IT department. I have very much enjoyed having Peter as a manager and mentor and would recommend him without hesitation. Very best wishes Pete, Samantha Baird
Credentials
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Monday.com - Advance Workflow Certification
LessonlyOct, 2020- Nov, 2024 -
RingCentral - Certified Delivery Partner Training
RingCentralOct, 2020- Nov, 2024 -
Monday.com - Product Certification
LessonlySep, 2020- Nov, 2024 -
Google Cloud Essentials
QwiklabsApr, 2020- Nov, 2024 -
Google Cloud: Baseline: Infrastructure
QwiklabsApr, 2020- Nov, 2024 -
G Suite Administrator Fundamentals
CourseraApr, 2019- Nov, 2024 -
ITIL in Foundation Certificate in IT Service Management
PeopleCertNov, 2015- Nov, 2024
Experience
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NCS Group Australia
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Australia
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IT Services and IT Consulting
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100 - 200 Employee
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NCS Products Practice Operations Manager
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Oct 2023 - Present
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Dialog Information Technology
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Australia
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IT Services and IT Consulting
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400 - 500 Employee
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Practice Lead - Workplace Collaboration
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Feb 2023 - Oct 2023
At Dailog, my team offers workplace collaboration solutions that help businesses improve their team's productivity and communication. Our expert team provides customised solutions that leverage powerful tools like Google Workspace and Monday.com to streamline collaboration, reduce communication gaps, and foster a culture of innovation. With our services, businesses can stay ahead of the competition, achieve their goals, and succeed in today's fast-paced business environment. Let us help you transform how your team works and achieve your business objectives. Show less
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Service Delivery Manager
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Sep 2020 - Feb 2023
The Cloud and emerging technologies team offer the best of breed solutions to customers wanting to transition to the cloud and market-leading technologies. We offer solutions from Google, RingCentral, Pulse Secure, Okta, AWS, Boston Dynamics Robotics, Monday.com.
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Fitness and Lifestyle Group
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Australia
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Wellness and Fitness Services
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100 - 200 Employee
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Head of IT Service Delivery - ANZ
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Jul 2019 - Sep 2020
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Service Delivery Lead
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Feb 2017 - Jul 2019
- Manage OPEX and CAPEX budgets for hardware and software.- Administer the Service Delivery team that supports Fitness First, Goodlife Health Clubs, Go Health Clubs, HYPOXI, Jetts Aus - NZ, Zap Fitness, Barry’s Bootcamp, Arena MMA, The Space Studio and more.- Center efforts on ensuring internal and external customers are satisfied with the business’s IT services. - Entrusted with leading the Service Desk and Application Support Analyst teams with finding creative ways improve the of service and support.- Align objectives and bridge communications with IT projects.- Evaluate IT services through tracking metrics and reports.- Address any system and service reliability issues with accuracy and efficiency.- Guide IT contract renewal for external vendors for each of our brands.- Deliver ITSM quality and performance through recruitment, mentoring, training and performance assessment.- Certify that service level agreements have met the agreed target across internal and external applications and systems.- Tasked with Incident, Request, Change, and Escalation processes with each business to ensure a high level of service and support.- Manage all IT system life cycles using ITIL Fundamentals.- Update and maintain Security and Disaster Recovery processes operationally while working to ensure day to day operations will not be affected.- Administrator for G Suite and Okta - Identity and Access Management (IAM) platforms Show less
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Goodlife Health Clubs
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Australia
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Wellness and Fitness Services
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700 & Above Employee
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Senior Application Support Analyst Team Lead
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Oct 2015 - Feb 2017
- Team leader for the Application Support team. - Supported all Goodlife Health CLUBS and HYPOXI team members across 67 clubs and 15 HYPOXI studios under the Goodlife Health Clubs Group. - Provided application maintenance and support to Goodlife Health Clubs to minimise service disruption and facilitate operations. - Investigated problems with software applications, diagnostics and solutions. - Developed, integrated, and configured of hardware infrastructure and business applications; ensured that all applications complied with relevant standards and regulations. Show less
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Ardent Leisure Group
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Australia
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Entertainment Providers
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1 - 100 Employee
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IT Engineer
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Jul 2010 - Oct 2015
- Served as IT Engineer; assured collaboration of support obligations between Ardent Leisure IT and two of its leisure brands, Goodlife Health Clubs and HYPOXI. - Implemented new business applications, analyse the requirements of end users, and then test and integrate applications. - Planned application system upgrades and rollouts throughout the clubs. - Reviewed business requirements and helped design the systems and components that meet these IT requirements, ensuring quality, efficiency, compatibility with existing IT systems and networks, and compliance with the relevant regulations. Show less
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Network Communications
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Australia
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Telecommunications
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1 - 100 Employee
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Sales
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Mar 2008 - Jun 2010
Work within a team of three Sales Consultants, offering technical support for Mobile devices and Selling Optus and Virgin Mobile. Work within a team of three Sales Consultants, offering technical support for Mobile devices and Selling Optus and Virgin Mobile.
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Domino's Pizza Enterprises Limited
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Australia
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Retail
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700 & Above Employee
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Support Services Consultant
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Jul 2006 - Mar 2008
- Collaborated team of six Support Services Consultants, handling first level support for all Applications, Hardware and Databases for Australia and New Zealand stores. - Supported stores via email, Phone and Remote Desktop. - Collaborated team of six Support Services Consultants, handling first level support for all Applications, Hardware and Databases for Australia and New Zealand stores. - Supported stores via email, Phone and Remote Desktop.
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Community
