Junior Test Engineer

• Oct 2022 - Present

Software Development Apprentice

• Dec 2021 - Jul 2022

Therapies Admin Support

• Feb 2020 - Jan 2021

I worked at Southmead Hospital providing admin support for the Physiotherapy department in a new initiative trying to offload clerical work for the physiotherapy teams. A large volume of accurate data entry was involved; I had a large input in the implementation of new working processes and troubleshooting data quality issues.• Ordering, management and distribution of walking aids.• Roster management.• Contacting patients to cancel and reschedule appointments.• Handling and uploading of patient files to database.• Managing of therapies admin inbox and responding to any queries.• Data quality control.• High volume data entry.

Help desk Operative

• Apr 2019 - Feb 2020

As a member of helpdesk at Bouygues I was responsible for the logging and scheduling of all maintenance jobs relating to the Brunel Building at Southmead Hospital. Working as part of a team, with the ability to multi-task being essential; a high level of concentration and accuracy was required in the role which I was able to maintain whilst moving through the workload quickly. • Facilitating the process of maintenance jobs for Brunel building, Southmead Hospital.• Answering incoming calls and accurately logging received information in the database.• Scheduling jobs, which included coordinating with the engineering team to prioritise and complete jobs within the SLA.• Keeping a close overview of logged jobs and escalating accordingly.• Arranging subcontractors to attend jobs when needed.• Keeping the database up to date with latest notes and information.• Managing the Helpdesk inbox, which included responding to queries and processing invoices.• Scanning and forwarding of documents to relevant peoples.• Assisting with the training of new employees.

Volunteer Administrator

• Oct 2018 - Mar 2019

At WECIL I supported the Employability Team with submission deadlines, and ensured that work was done on time. I functioned well as part of the team, and had excellent relations with everyone in the office.• Responsible for data entry and database management; scanning & uploading the files to the database.• Keeping files organised and clearly categorised; entering and backdating data to the new MI system.• Checking paperwork submission for inaccuracies and flagging up any found, as well as making corrections.• Supporting a blind staff member with scanning, filing, accessing and training of new MI database.• Sending emails; taking minutes at departmental meetings.

Volunteer researcher

• Sep 2018 - Dec 2018

Helping with fundraising research. This required searching through a charity funds financial record for donations to charities similar to Step Together and then recording the relevant information.• Having access to sensitive case files, I understand the need for professional discretion when working with a vulnerable client base. Helping with fundraising research. This required searching through a charity funds financial record for donations to charities similar to Step Together and then recording the relevant information.• Having access to sensitive case files, I understand the need for professional discretion when working with a vulnerable client base.