Experience

Denali Advanced Integration

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• • Feb 2018 - Present

  Lead a team of multiple testers in validating both lab and production environments-Create and develop test plans and testing documents-Work closely with the customer, ensuring accurate test data and best practices for communication between partners-Cultivate an environment that strongly encourages teamwork

• • Feb 2017 - Feb 2018

  -Executed manual test cases, as well as writing and developing them-Work closely with members of my team to confirm and validate defects-Wrote and organized defects, user stories, and improvements in multiple systems



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Customer Service Representative

  • Apr 2016 - Aug 2016

  -Assisted clients with any issues relating to the Booking.com website -Contacted both clients and hoteliers in regards to any issues with client reservations -Gained much experience working on high stress, time-sensitive issues with customers in foreign countries -Assisted clients with any issues relating to the Booking.com website -Contacted both clients and hoteliers in regards to any issues with client reservations -Gained much experience working on high stress, time-sensitive issues with customers in foreign countries



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Customer Service Representative

  • Apr 2015 - Apr 2016

  -Assisted customers in troubleshooting Android devices -Gained an expanded knowledge base of the Android operating system and the Google Play Store -Responded to incoming calls, as well as made outbound calls and emails for Google Play customers -Assisted customers in troubleshooting Android devices -Gained an expanded knowledge base of the Android operating system and the Google Play Store -Responded to incoming calls, as well as made outbound calls and emails for Google Play customers