Automotive Onboarding Team Lead

• Dec 2022 - Present

Specialized in setting up the EDI for Automotive Industry and EV

EDI Connection Team Lead

• Jul 2020 - Dec 2022

TrueCommerce is a global tech company with 1300+ team members spread across offices in North America, UK, Ireland, Germany, Denmark, China, India, Japan. Australia as well as a fast-growing presence in Vietnam.Key Responsibilities:+ Team size: 20 members.- Assess the team member's strengths & weaknesses and provide leadership to the team in exploring the alternative solutions and determining what improvements can be made. - Get more knowledge in Supply Chain when work for Diautomotive project ( Lucid Motors, Joyson Safety, BTD manufacturing..).- Receiving the escalation from the customer and assist them to solve the issue.- Review requirements and delegate tasks to team members.- Oversee and manage the daily operation of the Call Center to provide an excellent service level to the distributor's organization.- Set and implement performance targets, policies, procedures, and key performance indicators (KPIs) according to department objectives.- Manage inbound/outbound calls and emails to ensure smooth operations and delivery to customers; provide everyday management and support to Center staff.- Develop plans & strategies to attract more customers and make the team improve steadily.- Support HR to recruit and evaluate the staff performances. - Report to the head department manager in great detail monthly. - Co-coordinate local teams with global teams for cross-nation projects, internal system platforms, and process. - Train new employees to ensure basic knowledge & expertise for the job requirement Show less

Senior EDI Implementation Analyst

• Aug 2018 - Jul 2020

DiCentral Corporation is a top-tier service provider company in SAAS (Software as a service). The headquarter is located in Houston, Texas, USA and has its affiliated offices in Canada, China, Hong Kong, Vietnam and many more. It delivers fully integrated business systems with Microsoft's business solutions such as CRM, ERP and its business solutions such as DMS, EDI, SCM, WMS to reduce costs, better connect with customers and suppliers, meet industry requirements, and make wiser, more profitable business decisions. Moreover, DiCentral also provides software development, system integration, and software testing with its next-generation solutions of the most advanced technology in a faster time to market for your applications and curtail your software testing cost.- Communicate with the customers via email and phone call to complete the EDI setup ( Amazon, Walmart, Ebay, API….).- Test with transactions will be (if applicable) to make sure the clients will transfer smoothly through EDI. Transactions are the documents used to communicate between the customers and buyers such as Purchase Orders, Invoices, etc.- Manage many projects for some big customers such as Flaconi, Farm Boy, The Men Warehouse....- Supervise and instruct newbies to move forward the right steps and procedures.- Report monthly to the team leader about the newbie's performance.- Create an inspiring team environment with an open communication culture.- Discover training needs and provide coaching.- Listen to team members’ feedback and resolve any issues or conflicts.- Encourage creativity and risk-taking. Show less

EDI Implementation Analyst

• Feb 2016 - Aug 2018

Helping the customer to use the technical software..- Trying to bring the high satisfaction for the customer in UK and America.- Setup the EDI connection for the US/Europe customer.Recognition and Gains:- Enhancing the ability to work independently and under the tension.- Knowing how to write an email and tackle the complaint of the customer.- Improving the time management. - Learning how to convince and assist the customer via phone.- Strengthening the interpreting and translating capacity.- Learning how to handle a lot of projects in one time. Show less

Boarding Agent

• Mar 2015 - Jan 2016

Restaurant Manager

• Jan 2014 - Dec 2014