Experience

Toppers Pizza, Inc.

• United States
• Restaurants
• 1 - 100 Employee

• Corporate Area Supervisor

  • Sep 2017 - Present

• General Manager

  • Jan 2015 - Sep 2017

• General Manager

  • May 2014 - Jan 2015

  Continually monitored restaurant and took appropriate action to ensurefood quality and service standards were consistently met.Optimized profits by controlling food and labor costs on a daily basis.Communicated well and used strong interpersonal skills to establishpositive relationships with customers and team members.Supervised New Store Opening TeamManaged company record opening sales week while maintainingexcellent quality and service.

• General Manager

  • Aug 2013 - May 2014

  Continually monitored restaurant and took appropriate action to ensurefood quality and service standards were consistently met.Optimized profits by controlling food and labor costs on a daily basis.Communicated well and used strong interpersonal skills to establishpositive relationships with customers and team members.Developed a "never say no" culture, leading to complete turnaround ofMindshare statistics in every category.Established and executed a consistent marketing plan that led to astore increase of over 30% from previous year.Used Weekly Gameplans each week to stay organized and perform allmanager job duties each periodDeveloped a team member into the role of General Manager andCorporate Assistant Manager of the Year

• General Manager

  • Oct 2012 - Aug 2013

  Continually monitored restaurant and took appropriate action to ensurefood quality and service standards were consistently met.Optimized profits by controlling food and labor costs on a daily basis.Communicated well and used strong interpersonal skills to establishpositive relationships with customers and team members.Developed great store culture with new hires and raised morale ofexisting team members.Increased store profitability by over $40K from previous year.

• Assistant Manager

  • Jan 2012 - Oct 2012

  Continually monitored restaurant and took appropriate action to ensurefood quality and service standards were consistently met.Communicated well and used strong interpersonal skills to establishpositive relationships with customers and team members.Assisted in training of new franchisees and assistants on all Toppers Pizzastandards, policies, and procedures.Participated in new store team member training on two new storeopening teams

• Assistant Manager

  • Jul 2011 - Dec 2011

  Continually monitored restaurant and took appropriate action to ensurefood quality and service standards were consistently met.Communicated well and used strong interpersonal skills to establishpositive relationships with customers and team members.Assisted General Manager with recruitment and training of new teammembers.

• Delivery Driver

  • Jan 2010 - Jun 2011

  Developed and maintained exceptional customer service standards