Experience

Oxford Brookes University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Chair of Board of Governors

  • Aug 2020 - Present



BMJ

• United Kingdom
• Technology, Information and Internet
• 400 - 500 Employee

• Chair

  • Sep 2022 - Present



British Medical Association

• United Kingdom
• Civic and Social Organizations
• 700 & Above Employee

• Non Executive Director

  • Sep 2022 - Present



Northumbrian Water Limited

• Durham, England, United Kingdom

• Independent Non-Executive Director

  • Jul 2021 - Present



ICAEW

• United Kingdom
• Accounting
• 700 & Above Employee

• Member, Corporate Governance Advisory Committee

  • May 2020 - Present



UK Power Networks

• United Kingdom
• Utilities
• 700 & Above Employee

• Consultant in the field of consumer engagement

  • Nov 2019 - Jun 2021



Competition and Markets Authority

• United Kingdom
• Government Administration
• 500 - 600 Employee

• Advisor to Chair

  • Jun 2019 - Oct 2020

  - Moving mandate of CMA from focus on competition only, to promotion of the consumer interest more broadly. - Embedding a culture of serving the consumer in the boardroom. - Making digital markets work for consumers. - Moving mandate of CMA from focus on competition only, to promotion of the consumer interest more broadly. - Embedding a culture of serving the consumer in the boardroom. - Making digital markets work for consumers.



Which?

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Chief Executive Officer

  • Aug 2004 - Sep 2018

  Led major transformation of this membership business: - Doubling turnover and customer numbers in a declining market. - Quadrupling operating margin. - Overhauling effectiveness of advocacy and policy operation. - Diversifying into adjacent business areas, including financial and legal services. Extensive experience of analysing consumer needs/perspectives and developing appropriate commercial responses. Took the organisation on the journey to become a 'digital first' publisher. Substantial experience of regulatory and political environments and determining effective interventions. Show less



National Trust

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Non-Executive Member of Commercial Advisory Panel

  • 2007 - 2015



WHICH? FINANCIAL SERVICES LIMITED

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Chairman

  • 2012 - 2014



BEUC - The European Consumer Organisation

• Belgium
• Government Administration
• 1 - 100 Employee

• Non Executive Chairman

  • 2012 - 2014

  President/Chair of European federation of consumer organisations. Extensive lobbying in Brussels and Washington. President/Chair of European federation of consumer organisations. Extensive lobbying in Brussels and Washington.



Marie Curie UK

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Non Executive Director

  • 2012 - 2013



Fundraising Standards Board (FRSB)

• London, United Kingdom

• Non Executive Director

  • 2006 - 2008



Methodist Homes MHA

• United Kingdom
• Hospitals and Health Care
• 500 - 600 Employee

• Non Executive Director

  • 2003 - 2005



Cancer Research UK (CRUK)

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Commercial Director

  • 1996 - 2004

  Drove 30% turnover growth and led commercial operations through merger with equal-sized competitor - then the largest merger globally in the voluntary sector. Led division of 1,200 staff, 15,000 volunteers and 650 retail outlets. Drove 30% turnover growth and led commercial operations through merger with equal-sized competitor - then the largest merger globally in the voluntary sector. Led division of 1,200 staff, 15,000 volunteers and 650 retail outlets.



Oxfordshire Learning Disabilities NHS Trust

• Oxford, United Kingdom

• Non Executive Director

  • 1994 - 1996



Oxfam

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Head of Appeals

  • 1991 - 1996



McKinsey & Company

• Business Consulting and Services
• 700 & Above Employee

• Strategy Consultant

  • 1988 - 1991

  Main areas of specialisation were retail and FMCG. Main areas of specialisation were retail and FMCG.



Kenner Parker Tonka

• Maidenhead

• Marketing Manager

  • 1987 - 1988



Mars

• United States
• Manufacturing
• 700 & Above Employee

• Brand Manager

  • 1986 - 1987



Procter & Gamble

• United States
• Manufacturing
• 700 & Above Employee

• Assistant Brand Manager

  • 1984 - 1986