Peter Nielsen
Customer Quality Specialist, Customer Service and Product Support at Viking Air Limited- Claim this Profile
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Bio
Bennett Wong
I have worked with Mr. Nielsen in the same department since year 2000, and as his manager since 2005. Peter is a dedicated individual who is committed to all aspects of quality – from suppliers to end customers. He has solid knowledge of the electronics manufacturing process and various standards. His role has evolved over the years from ensuring manufacturing quality to maintaining life cycle quality. He has been instrumental in the past year working with vendors to drive down the on-going cost of repair. Peter is exceptional at data mining and analysis. He is able to represent data in many different ways to look for subtle trends, or to isolate and correct errors. He is a constant reference to Design, Operations, and Customer Account Teams to provide vital statistics and product history. He is a true team player who never hesitates to help others whenever possible.
Mark Eckstein
I worked with Peter when I was a Quality Engineer, Senior Quality Engineer, Program Manager and Customer Quality Prime. His experience and talent to manage New Product Introduction and Quality Data was indispensable. One project we worked on together was gathering repair data from our new Joint Venture repair centre in China. His leadership, guidance and experience played a big role in the projects success as the data was formed, electronically sent, and verified. Many other efforts we worked together on had similar results. Peter is someone you can depend on.
Bennett Wong
I have worked with Mr. Nielsen in the same department since year 2000, and as his manager since 2005. Peter is a dedicated individual who is committed to all aspects of quality – from suppliers to end customers. He has solid knowledge of the electronics manufacturing process and various standards. His role has evolved over the years from ensuring manufacturing quality to maintaining life cycle quality. He has been instrumental in the past year working with vendors to drive down the on-going cost of repair. Peter is exceptional at data mining and analysis. He is able to represent data in many different ways to look for subtle trends, or to isolate and correct errors. He is a constant reference to Design, Operations, and Customer Account Teams to provide vital statistics and product history. He is a true team player who never hesitates to help others whenever possible.
Mark Eckstein
I worked with Peter when I was a Quality Engineer, Senior Quality Engineer, Program Manager and Customer Quality Prime. His experience and talent to manage New Product Introduction and Quality Data was indispensable. One project we worked on together was gathering repair data from our new Joint Venture repair centre in China. His leadership, guidance and experience played a big role in the projects success as the data was formed, electronically sent, and verified. Many other efforts we worked together on had similar results. Peter is someone you can depend on.
Bennett Wong
I have worked with Mr. Nielsen in the same department since year 2000, and as his manager since 2005. Peter is a dedicated individual who is committed to all aspects of quality – from suppliers to end customers. He has solid knowledge of the electronics manufacturing process and various standards. His role has evolved over the years from ensuring manufacturing quality to maintaining life cycle quality. He has been instrumental in the past year working with vendors to drive down the on-going cost of repair. Peter is exceptional at data mining and analysis. He is able to represent data in many different ways to look for subtle trends, or to isolate and correct errors. He is a constant reference to Design, Operations, and Customer Account Teams to provide vital statistics and product history. He is a true team player who never hesitates to help others whenever possible.
Mark Eckstein
I worked with Peter when I was a Quality Engineer, Senior Quality Engineer, Program Manager and Customer Quality Prime. His experience and talent to manage New Product Introduction and Quality Data was indispensable. One project we worked on together was gathering repair data from our new Joint Venture repair centre in China. His leadership, guidance and experience played a big role in the projects success as the data was formed, electronically sent, and verified. Many other efforts we worked together on had similar results. Peter is someone you can depend on.
Bennett Wong
I have worked with Mr. Nielsen in the same department since year 2000, and as his manager since 2005. Peter is a dedicated individual who is committed to all aspects of quality – from suppliers to end customers. He has solid knowledge of the electronics manufacturing process and various standards. His role has evolved over the years from ensuring manufacturing quality to maintaining life cycle quality. He has been instrumental in the past year working with vendors to drive down the on-going cost of repair. Peter is exceptional at data mining and analysis. He is able to represent data in many different ways to look for subtle trends, or to isolate and correct errors. He is a constant reference to Design, Operations, and Customer Account Teams to provide vital statistics and product history. He is a true team player who never hesitates to help others whenever possible.
Mark Eckstein
I worked with Peter when I was a Quality Engineer, Senior Quality Engineer, Program Manager and Customer Quality Prime. His experience and talent to manage New Product Introduction and Quality Data was indispensable. One project we worked on together was gathering repair data from our new Joint Venture repair centre in China. His leadership, guidance and experience played a big role in the projects success as the data was formed, electronically sent, and verified. Many other efforts we worked together on had similar results. Peter is someone you can depend on.
Experience
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Viking Air Limited
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Canada
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Airlines and Aviation
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100 - 200 Employee
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Customer Quality Specialist, Customer Service and Product Support
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Mar 2018 - Present
Single point of contact for ensuring customer quality related concerns were addressed for issues spanning product documentation and certification to part fitment and non-conformity. Implemented & improved several processes including notice of escape and EASA maintenance training exposition. Pioneered the used of Power BI in viking for data analytics and reporting, constructed multiple reports. Construct reports in R markdown to streamline notice of escape and reliability reporting, Single point of contact for ensuring customer quality related concerns were addressed for issues spanning product documentation and certification to part fitment and non-conformity. Implemented & improved several processes including notice of escape and EASA maintenance training exposition. Pioneered the used of Power BI in viking for data analytics and reporting, constructed multiple reports. Construct reports in R markdown to streamline notice of escape and reliability reporting,
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Ericsson
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Sweden
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Telecommunications
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700 & Above Employee
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Senior Quality and Reliability Engineering Specialist
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Jan 2010 - Dec 2017
Managed reliability performance for several wireless base station and telephone exchange server products. Monitored return rate trends and initiated corrective actions to improve performance; coordinated actions of contract manufacturers, suppliers, and hardware & software design. Provided statistical analysis of reliability and quality data. Chaired monthly reviews of product reliability performance with the leadership team. Quality reporting tools administrator. Managed reliability performance for several wireless base station and telephone exchange server products. Monitored return rate trends and initiated corrective actions to improve performance; coordinated actions of contract manufacturers, suppliers, and hardware & software design. Provided statistical analysis of reliability and quality data. Chaired monthly reviews of product reliability performance with the leadership team. Quality reporting tools administrator.
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Nortel Networks
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Telecommunications
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700 & Above Employee
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Reliability & Quality Engineering Specialist
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2005 - Dec 2009
Managed reliability performance for several CDMA products. Drove corrective action on adverse trends. Presented in monthly reviews of product reliability performance with the leadership team. Provided statistical analysis of reliability and quality data. Administrator of Nortel corporate quality reporting tools. Customer quality prime, for Telus, US Cellular, AT&T, and Bell Canada, presented reliability results and action plans to customers in monthly KPI reviews. Managed reliability performance for several CDMA products. Drove corrective action on adverse trends. Presented in monthly reviews of product reliability performance with the leadership team. Provided statistical analysis of reliability and quality data. Administrator of Nortel corporate quality reporting tools. Customer quality prime, for Telus, US Cellular, AT&T, and Bell Canada, presented reliability results and action plans to customers in monthly KPI reviews.
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Nortel Networks
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Telecommunications
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700 & Above Employee
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Data Analyst and Tools Developer
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2003 - 2004
Developed Java web applications and SQL databases to support CDMA business. Database administration. Fulfilled ad-hoc data analysis requests from other quality team members.
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Previous Experience
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1983 - 2003
• Managed all aspects of production and repair areas, including staffing, employee development, scheduling for 50+ staff. Responsible for a budget of $20M+. • Project manager for first ISO9001 registration of any Nortel facility. • Provided employee training in Statistical Process control and TQM. • Developed and implemented quality system for circuit card manufacturing.
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Education
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British Columbia Institute of Technology
Electronics Engineering, Control Systems -
American Society of Quality
Certified Quality Tech, Quality -
2018 - 2018
Skill Soft
Six Sigma Green Belt Certification Preparation
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