Peter Taylor
IT Director at Freeman Clarke- Claim this Profile
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Bio
Credentials
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Civil & Commercial Mediator
ADR GroupMay, 2016- Nov, 2024 -
PMBOK
-Jun, 2003- Nov, 2024 -
PRINCE 2
-Jun, 2002- Nov, 2024 -
Six Sigma - Green Belt
-Nov, 1999- Nov, 2024
Experience
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IT Director
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May 2018 - Present
Freeman Clarke is the UK’s largest and most experienced team of Fractional or part-time IT Directors to ambitious SMEs.Ambitious businesses need outstanding IT leaders. Freeman Clarke is the UK’s largest and most experienced team of fractional IT directors. We are more than interims, consultants or freelancers. We are impartial IT directors, CIOs and CTOs who can become a part-time, long-term member of your senior team at a fraction of the cost of a full-timer. We work with mid-market… Freeman Clarke is the UK’s largest and most experienced team of Fractional or part-time IT Directors to ambitious SMEs.Ambitious businesses need outstanding IT leaders. Freeman Clarke is the UK’s largest and most experienced team of fractional IT directors. We are more than interims, consultants or freelancers. We are impartial IT directors, CIOs and CTOs who can become a part-time, long-term member of your senior team at a fraction of the cost of a full-timer. We work with mid-market organisations who don’t want or don’t need a full-time IT director, CIO or CTO. Our aim is to establish long-term relationships with our clients, to provide first-class IT directors on a part-time (we call it “fractional”) basis. Clients typically engage us to create strategies and take action to make a difference to their business in the following areas: stuck projects, integration challenges, IT team gaps and weaknesses, IT strategy and vision, ineffective management information, bespoke software problems, supplier selection management, security and standards. Show more Show less
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Chief Technology Officer (Freeman Clarke)
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Mar 2020 - Present
Helping deliver digital and technology change improving client service.
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Technology Advisor (Freeman Clarke)
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Dec 2019 - Present
Helping this amazing organisation prepare for MIF21 and the launch of The Factory.
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Non Executive Director
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Nov 2019 - Present
Helping this Community Interest Company put leisure, fitness and wellbeing at the heart of the community.Includes 11 leisure centres and entertainment venues across Cheshire West & Chester.A member of the Business Development and Finance Committees.
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IT & Product Commercialisation Consultant (Freeman Clarke)
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Mar 2019 - Present
Implementing a technology and data strategy.
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IT Strategy Consultant (Freeman Clarke)
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Sep 2018 - Present
Helping this entrepreneurial company build technology to deliver competitive advantage.
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Director
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Jun 2014 - Present
Independent IT and Project consultancy business.
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Technology Advisor (Freeman Clarke)
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Oct 2018 - Dec 2019
Helping these financial consultants to entrepreneurs grow and succeed through the use of technology. Business Outcomes:1) Over 100% growth;2) Infrastructure and application migration supporting growth and reducing risk;3) Improved IT security whilst developing an IT strategy;4) Mentored IT Manager who was promoted to HoF IT.
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Digital Director (Freeman Clarke)
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Dec 2018 - May 2019
Helping this amazing brand and colleagues with digital change. Achievements underneath:1) Online sales increased 35% in 6 months.2) Cosatto launched is first social influencer campaign - Paloma Faith.3) Mentored IT Manager who was promoted to Associate IT Director.
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Chief Digital & Technology Officer
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Sep 2017 - Nov 2018
The Charity Commission is the regulator of charities in England and Wales. It regulates a sector worth £76bn and employs circa 400 people. It has responsibilities to enable the vast majority of trustees and charities that are doing amazing things to help society, whilst taking action against the minority of people damaging the charity sector. The organisation plays an important role in anti-terrorism, preventing financial crime and safeguarding.I was accountable for the Digital &… The Charity Commission is the regulator of charities in England and Wales. It regulates a sector worth £76bn and employs circa 400 people. It has responsibilities to enable the vast majority of trustees and charities that are doing amazing things to help society, whilst taking action against the minority of people damaging the charity sector. The organisation plays an important role in anti-terrorism, preventing financial crime and safeguarding.I was accountable for the Digital & Technology team at the Charity Commission for 14 months. Key achievements:1) Launching 5 new digital services, helping the organisation meet the Governments "digital by default" targets. These services utilised new technologies fully integrating them with legacy back-end systems.2) Supported and enhanced the 6th busiest website on the government estate (Charities Register).3) Improving efficiency by implementing automated risk based decision making in 2 digital services.4) Improved data quality and started the journey of better utilising the organisations data assets. 5) Developed an IT strategy and gained investment to build the capability and capacity of the Digital & Technology team.6) Chair of the Technology Strategy Management Group accountable to the Board. Show more Show less
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Operations & Technology Director
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Oct 2014 - Oct 2016
Ombudsman Services employs circa 700 people and helps resolve consumer to business disputes in 14 different sectors. It resolved circa 100,000 disputes in 2016 with the main focus on the UK Energy and Communications markets. It provides free of charge access to justice for consumers.I had Executive level accountability for Operations, Planning, IT and Business Intelligence. This involved leadership responsibility for 550 colleagues and a budget of £15m across two UK sites.Key… Ombudsman Services employs circa 700 people and helps resolve consumer to business disputes in 14 different sectors. It resolved circa 100,000 disputes in 2016 with the main focus on the UK Energy and Communications markets. It provides free of charge access to justice for consumers.I had Executive level accountability for Operations, Planning, IT and Business Intelligence. This involved leadership responsibility for 550 colleagues and a budget of £15m across two UK sites.Key Achievements:1) Led the customer facing parts of the organisation through a 350% increase in customers over a 2 year period.2) Delivered an IT system implementation programme. The organisation moved from 20% systems adoption to 97% adoption in 9 months.3) Returned the organisation to a position of hitting external KPI’s after missing them for over a year. In 2015 94% of external KPI’s were met.4) Agreed Operations, IT, Technology and Planning strategies with the Board and implemented these over two years. This included a new Target Operating Model for customer facing areas of the business.5) Built digital products to enable the business strategy. In 2014 0.2% of cases came in over the web, in 2016 this reached 35%.6) Built technical and operational capability to enter 5 new sectors in 18 months. This included introducing new technologies and moving to agile development methods.7) Built data and BI capabilities to take advantage of data assets and utilise these in the delivery of strategic objectives.Finally having worked for an Ombudsman I now have a very different perspective on what good customer service “looks and feels like”. I intend to use this insight in my future roles. Show more Show less
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Business Change Director
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Oct 2012 - Apr 2014
AJ Bell is a rapidly growing financial services company which provides online investment services for consumers (B2C) and financial advisors (B2B). The company has circa 197k retail customers and £46bn of assets under administration. During the 2018 IPO the company was valued at £651m.I had Group accountability for IT, Change and the online customer journey. The IT and Change team consisted of circa 85 staff members across three locations and a budget of £15m. I was a member of the… AJ Bell is a rapidly growing financial services company which provides online investment services for consumers (B2C) and financial advisors (B2B). The company has circa 197k retail customers and £46bn of assets under administration. During the 2018 IPO the company was valued at £651m.I had Group accountability for IT, Change and the online customer journey. The IT and Change team consisted of circa 85 staff members across three locations and a budget of £15m. I was a member of the Customer Services Board, Product Boards and Risk Committee.Key Achievements: 1) Built and led teams focused on the development, roll out and maintenance of web based investment platforms to support the company’s commercial strategy. These systems have support online customer growth of 25% per year since 2012.2) Delivered a £10m IT system implementation programme. The organisation moved from 15% utilisation of new systems to 100% in 15 months. This included several large data migrations.3) Led cultural change to help the business recognise its digital opportunities and took ownership of the online customer journey. This included moving to agile and improving DevOps. 4) Established a Data and MI team to start utilising data assets allowing personalised web content to be created. This is being used to cross sell and increase customer usage of online products.5) Increased the speed and responsiveness of websites by changing infrastructure providers.6) Delivered a large portfolio of business and IT change to help support business strategy fulfilment. This included mobile application, regulatory, acquisition, maintenance and rebranding projects.7) Agreed IT, Technology and Change strategies with the Board and implemented these over 18 months.8) The company received 10 awards for its online products and services during my tenure and achieved a 92% Feefo rating in 2013. Show more Show less
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IT Director
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Aug 2008 - Sep 2012
Ai Claims Solutions plc was an insurance sector outsourcing business, which worked with 12 out of the top 20 insurers in the UK. The company had a turnover of £120m in 2012 and employed 500 colleagues. It was acquired by Quindell Portfolio plc in 2012. I had Board level responsibility for IT Operations, IT development, management of change and delivery of management information. The team comprised circa 40 colleagues and had budget of circa £7m. Key Achievements:1)… Ai Claims Solutions plc was an insurance sector outsourcing business, which worked with 12 out of the top 20 insurers in the UK. The company had a turnover of £120m in 2012 and employed 500 colleagues. It was acquired by Quindell Portfolio plc in 2012. I had Board level responsibility for IT Operations, IT development, management of change and delivery of management information. The team comprised circa 40 colleagues and had budget of circa £7m. Key Achievements:1) Led IT and Change functions to deliver capability creating an £80m increase in turnover over 18 months.2) Led the implementation of large commercial contracts ensuring they were delivered on time in full. 3) Turned around a failing IT system implementation programme which was over budget and late. I moved the organisation from 20% utilisation of new systems to 80% in 9 months. 4) Implemented IT solutions that enabled replacement vehicles to be delivered to 99% of UK locations inside 4 hours. This capability was used by a large insurer in an advertising campaign.5) Built data warehouse and MI capability to improve the performance of the organsiation.6) Sponsored a complete internal infrastructure refresh improving resilience and ability to grow.7) Implemented agile development techniques improving the speed and effectiveness of delivery.8) In the 2012 IT survey 75% of colleagues rated the IT services provided to them as excellent or good.I left Ai a few months after its acquisition by Quindell Portfolio plc. Show more Show less
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Senior Manager
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May 2005 - Jul 2008
Programme management and consultancy projects involving IT implementation, data migrations, business process re-engineering and outsourcing largely in the financial services, retail and manufacturing sectors.I managed a team of 30 data management specialists delivering a wide range of data analysis products. This work involved leadings sales, managing a large complex portfolio, development of business analysis tools, timely and pragmatic resolution of issues and strong communication… Programme management and consultancy projects involving IT implementation, data migrations, business process re-engineering and outsourcing largely in the financial services, retail and manufacturing sectors.I managed a team of 30 data management specialists delivering a wide range of data analysis products. This work involved leadings sales, managing a large complex portfolio, development of business analysis tools, timely and pragmatic resolution of issues and strong communication with clients. Sales, management and delivery responsibilities of data management projects. I was a member of the data quality senior management team. Show more Show less
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Client Service Executive
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Sep 2000 - Apr 2005
Programme management, consultancy and assurance at clients undertaking large change portfolios and programmes. This involved providing consultancy services, delivering projects on short secondments and assurance on programmes through monitoring of project governance and control. This role involved working on a number of large plc clients. These experiences have all involved significant transformations to organisations, systems and business processes.Spent a year as a programme… Programme management, consultancy and assurance at clients undertaking large change portfolios and programmes. This involved providing consultancy services, delivering projects on short secondments and assurance on programmes through monitoring of project governance and control. This role involved working on a number of large plc clients. These experiences have all involved significant transformations to organisations, systems and business processes.Spent a year as a programme manager on an IT project at a large financial services company.Business process analysis on large audit and consultancy clients. Involving risk assessments and delivering process improvement within the business environment. Data capture and manipulation engagements, providing analysis for insight into client’s businesses.Sectors covered included Financial Services, Retail, FMCG and Energy. Show more Show less
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New Product Development Specialist
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Sep 1999 - Sep 2000
Developed two commercially successful paint products in the car refinish / repair market. Process improvement project at main manufacturing plant. Increased capacity through production cell by 60% without impacting quality.
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Education
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University of Manchester - Manchester Business School
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Durham University
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