Experience

Koris365 - IT & Security Managed Service Specialists

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Operations Manager

  • Sep 2022 - Present



KCOM

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Change specialist / Technical Lead - R&S, UC and CC

  • Apr 2016 - Oct 2022



Nasstar

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Lead Technical Specialist

  • Apr 2016 - Oct 2022



Intrinsic Enablers of Business Agility

• IT Services and IT Consulting
• 1 - 100 Employee

• Network Solutions Engineer

  • Jul 2014 - Apr 2016

  Providing 3rd line Cisco R+S and voice support to managed and break fix customer base. Providing 3rd line Cisco R+S and voice support to managed and break fix customer base.



KCOM

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• NOC Technical Team Leader

  • Apr 2005 - Jul 2014

  Technical Lead on 24/7 Client Focused shift team dealing over 90% with Cisco Hardware and Technologies dealing with t2900, 3500,6500 switches and 1800, 2800, 3800,7200 routers • Configuration and time critical fault resolution of Cisco Routing issues with BGP over MPLS, EIGRP and OSPF involving Route-Maps, routing protocol redistribution , access-lists, route-summarisation and static routes. • Configuration of layer 3 switched Cisco LANs involving STP, RSTP, HSRP, GLBP, multiple Vlans and VACLs. Troubleshooting complex LAN issues under extreme time pressure. • Configuration, testing and troubleshooting of primary and backup WAN CCTs over MPLS, ISDN, PPPoE on xDSL, Leased Line and VPN over Internet. • Configuration and Fault Resolution for VOIP and IPT solutions including Cisco Call Manager v4.2, v5, v6, v7 and v8 and Express, Cisco Unity, IPCC, FXO/FXS ports and VG gateways. Issues including conflict of dial-peers, route-patterns, SRST, hunt groups and extension mobility. • Monitoring and troubleshooting of Cisco Security hardware and configurations with use of the Cisco Secure Device Manager. Configuration of IPSEC and GRE tunnels. Application of AAA using Tacacs+ , Radius and RSA. • Working knowledge of the Cisco ASA and the Checkpoint Firewall-1. • Manage a team of four (two Senior 2nd line Engineers and two 2nd line engineers) who deal primarily with fault resolution within prescribed KPI’s and SLA’s and documenting thoroughly on the Remedy trouble ticketing system • Create technical procedures to assist colleagues with configuration and troubleshooting. Wrote and performed the technical interviews for prospective Technicians and Engineers coming into the NOC • Liase with Customer Directors and Escalation Managers, Project Team Leaders, Carrier Managers to assist in installations, project work and fault resolution within tight time constraints • Liase with other Technical Team Leaders in the constant development of the NOC technologies and procedures



Cisco

• United States
• Software Development
• 700 & Above Employee

• Testing Engineer

  • Apr 2003 - Apr 2005

  Contracted in to Cisco to test new software and hardware for major UK Telco. Contracted in to Cisco to test new software and hardware for major UK Telco.



ThruPoint

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Internetworking Solutions Engineer

  • Feb 2001 - Apr 2003



Bull UK

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Engineering Apprenticeship

  • Sep 1998 - Feb 2001