Director: Strategy & Change

• Jun 2023 - Present

Head of Business Change

• Jan 2016 - Jun 2023

Successfully providing change management support for Jersey clients, including Programme & Project Management, Business Analysis, and Continual Process Improvement, to help realise significant financial benefits whilst removing corporate risk- Global Pricing Programmes- Funds Management Initiatives

Associate Director

• Jan 2016 - Jun 2023

Business Analyst / Project Manager / Cluster Operations Manager - Fibre to Homes Rollout

• Mar 2013 - Jan 2016

Operational: Interim Cluster Operations ManagerChange: Supporting a major fibre to the home programme in the Channel Islands, through provision of business analysis, including process,value stream mapping, FMEA and root cause analysis. Provides input into the continuous improvement of the Programme.Managing changes through analysis and design, implementation and embedding into the programme

Senior Consultant

• Jul 2012 - Jan 2016

EDRMSStrategic Vendor SelectionProject Set UpInterim Fibre to the Home Cluster Operations Manager

Project Manager

• Sep 2011 - Jul 2012

Managed the implementation of a programme to increase client renewals. Included the roll out and embedding of a new Account Manager process across EMEA, APAC and AMERICAS.Set up global service desks to interface with customer portal.Managed CRM platform changes to support the new process.

Project Manager

• Jan 2010 - Aug 2011

Supported the transition from 3 existing, to a single occupancy office for over 500 staff, in one of Jersey's most prestigious new office developments. Worked with the design team and operations to ensure Client Suite and office audio visual technology was in place prior to moving in. Managed changes to CCTV to optimise security and helped to implement an in house process to manage access control. Ensured suitable training was provided to users. Provided a key role in the induction of all the staff moving into the new building. Show less

Project Manager

• 2004 - 2009

Implemented an HR and Payroll solution, Updates to the core billing solution. Supporting the Business with key changes Also worked as a Business Analyst involved in process mapping and requirements gathering / documentation Implemented an HR and Payroll solution, Updates to the core billing solution. Supporting the Business with key changes Also worked as a Business Analyst involved in process mapping and requirements gathering / documentation

Contracts & Commercial Manager

• Jul 2002 - Jan 2004

Working in IT Supply Chain and Logistics on major infrastructure and Signalling systems. Managing full commercial tender life-cycle under OJEU Drafting and Reviewing Terms & Conditions of Business and MSA's. Working in IT Supply Chain and Logistics on major infrastructure and Signalling systems. Managing full commercial tender life-cycle under OJEU Drafting and Reviewing Terms & Conditions of Business and MSA's.

IT Procurement Officer

• Jul 1996 - Jul 2002

Supporting commercial Tenders e.g service desk refresh, PC / laptop refresh Managing IT Contractors / SoW's Managing preferred Supplier list Supporting commercial Tenders e.g service desk refresh, PC / laptop refresh Managing IT Contractors / SoW's Managing preferred Supplier list