Experience

Black Hills IP

• United States
• Legal Services
• 1 - 100 Employee

• International Docketing Procedure Specialist

  • Jan 2016 - Present



Foreside

• United States
• Financial Services
• 1 - 100 Employee

• Legal Assistant

  • Aug 2015 - Dec 2015



Bohan Mathers

• Case Manager

  • Mar 2007 - Aug 2015

  Assist attorneys with the filing of patent and trademark applications. Communicate with clients via routine correspondence, telephone, and in person during the patent prosecution process. Conduct initial interviews of new clients. Respond to billing inquiries. Perform monthly computer maintenance for entire office.

• Legal Assistant

  • Apr 2004 - Feb 2007

  Assist attorneys with the filing of patent and trademark applications. Communicate with clients via routine correspondence, telephone, and in person during the patent prosecution process. Conduct initial interviews of new clients. Respond to billing inquiries. Perform monthly computer maintenance for entire office.



LL BEAN

• Customer Service Rep

  • Oct 2007 - Dec 2007

  Provided World Class Customer Service while taking customer orders via telephone. Provided World Class Customer Service while taking customer orders via telephone.



2003-2004 UnumProvident Insurance Company

• Regional Service Associate

  • Nov 2003 - Mar 2004

  Screened enrollment materials for evidence of insurability requirements and underwrote employees for coverage.1998-2003 Flexible Benefit Service Specialist Primary contact for external customers, field partners, and broker community. Provided leadership and guidance to service team. Oversaw block of business with modal premium in the amount of $1.8 million. Key Accomplishment: Taught and mentored the Service Relationship Specialists in; Processed premium payments and completed reconciliations. Assisted Flexible Benefit Service Specialist with annual enrollments. Key Accomplishment: Assumed Developmental Specialist role for the Chicago sales office. Flexible Benefit Service Technician Responsible for employee level coding on the flexible benefit system which included enrollment in flexible spending accounts. Screened enrollment materials for evidence of insurability requirements and added to the Evidence of Insurability Tracking System. Attended billing training. Key Accomplishment: Proficiency in premium processing.



2003-2007 L.L. Bean, Inc

• Customer Service Representative

  • Nov 2003 - Dec 2003

  Provided world class customer service while assisting callers with their orders. Provided world class customer service while assisting callers with their orders.



Peoples Heritage Financial Group

• 30 Day - 60 Day Collector

  • May 1998 - Sep 1998

  30 Day and 60 Day Collector Contacted customers of the various banking institutions owned by the financial group and negotiated payment arrangements. Key Accomplishment 30 Day and 60 Day Collector Contacted customers of the various banking institutions owned by the financial group and negotiated payment arrangements. Key Accomplishment



MBNA New England

• Telesales Specialist II

  • Nov 1996 - May 1998

  Contacted potential customers to complete credit card applications. Key Accomplishment: Highest sales per hour on team for Sprint long distance solicitation. Contacted potential customers to complete credit card applications. Key Accomplishment: Highest sales per hour on team for Sprint long distance solicitation.



Casner & Edwards, LLP

• United States
• Law Practice
• 1 - 100 Employee

• Assistant Office Manager

  • Jan 1989 - Aug 1996

  Responsible for the preparation and maintenance of all aspects of client accounting system, specifically receivables. Managed and responded to conflict of interest queries from attorneys. Maintained all computer hardware, serviced printers, fax machines, copiers, etc. Key Accomplishment: Successfully managed conversion from Legal Data Systems to ASA Legal Advocate accounting software with no interruption in service, on time and within budget.



Casner & Edwards

• Legal Assistant

  • Jan 1986 - Dec 1988

  Managed all legal publications within law firm library, updated periodicals and responded to request for information from attorneys. Performed tax lien and Lexis research. Answered interrogatories. Key Accomplishment: Reorganized the library. Responsible for moving existing library to new building and successfully organizing materials for easy access and retrieval. Managed all legal publications within law firm library, updated periodicals and responded to request for information from attorneys. Performed tax lien and Lexis research. Answered interrogatories. Key Accomplishment: Reorganized the library. Responsible for moving existing library to new building and successfully organizing materials for easy access and retrieval.