Warehouse Officer

• May 2021 - Present

Operations Manager

• Nov 2019 - Mar 2021

National Operations Manager - Trading

• Oct 2014 - Oct 2019

NATIONAL OPERATIONS MANAGER - TRADING OCT 2014 – CURRENT Responsibilities: • Manages all National Operations, Logistics and Supply Chain • Manages Operational budget • Manages workforce for 12 employees and 60 volunteers – includes rosters, recruitment & training • Provides strategic advice and support for all three sales channels: retail, eCommerce, wholesale • Pivotal member part of the Oxfam Trading senior management team • Overseeing all warehouse activities in South Australia and Victoria • Maintaining a high level of inventory integrity throughout the network • Leadership role in, and as part of the Oxfam Australia WHS committee • Chief Fire Warden and WHS Officer • Biosecurity integrity of site under the Biosecurity Act 2015 Achievements: • Streamlined logistic / supply chain procedures resulting in 19% avg. cost savings per FY, reversed increasing expenditure blow-out trends • Proactively managed the ‘Work for the Dole’ contract making it profitable, sustainable and valuable • Increased sense of ownership and trust, coached teams and transformed negative culture into motivated, committed individuals by engaging them in the business development process • Improved stock management and transparency: FY19 stocktake +0.07% on $3.2m; picking accuracy 99.364% • Improved and maintained DiFOT at 97% • Professionally and proactively assisted in restructuring the business

Chief Executive Officer

• Jun 2008 - Oct 2014

Responsibilities: • In charge of whole of business; Administration, Financial, Sales, Operations, Marketing and Installation • Responsible for meeting all legal requirements; Taxation, BAS, HR, IR, OHS&W • Responsible for maximizing sales opportunities and market-share growth • Responsible for ensuring best practice client service • Responsible for coordinating and negotiating with contract workforce and suppliers Achievements: • • Small Business Awards Winner - 2009 • Elevated customer service as number one priority resulting in repeat business and referrals • Proactively managed 18 contractors ensuring quality workmanship and customer satisfaction on every job • Diversified into other complementary products: Solar PV, Solar & Gas Hot Water, Energy Assessments • Implemented procedures to eliminate credits, back-charges and supply of incorrect products • Exceeded sales budgets annually within an extremely volatile and flat housing market period

Deputy State Director

• Mar 2006 - May 2008

DEPUTY STATE DIRECTOR MAR 2006 – MAY 2008 Responsibilities: • In charge of State operations, HR, IT, OH&S, Administration, Workflow, Campaigns • Responsible for ensuring best client service practice • Provided monthly qualitative and quantitative workflow reports • In charge of State-wide recruitment • Compliance of Workplace Relations (Work Choices) Act 2005, awards and workplace agreements Achievements: • Instrumental in establishing, and expedited the transition, of a new Government agency, establishing infrastructure to cover the areas of workflow, recruitment, staff development, performance management, financial controls, property and asset management, and best practice client service • Recruitment of 18 inspectors and providing training on the new WorkChoices Act and Regulations

General Manager - State Operations

• Mar 2002 - Feb 2006

GENERAL MANAGER – STATE OPERATIONS MAR 2002 – FEB 2006 Responsibilities: • In charge of State operations, Administration, HR, Retail, Warehouse, Distribution, Workshop, Export, and Special Projects • Financial management of 37 cost centres, $10m budgets and achieving monthly sales targets • Provided monthly qualitative and quantitative operations and financial reports • Directly responsible for the HR Management of 43 staff and 800 volunteers • Participated at state and national level in providing policy guidance, strategic analysis and direction, training, risk assessments and cost analysis, and OH&S • Developed and maintained best practice client service Achievements: • Implemented OH&S policies and procedures across all activities of the Society. Established an OH&S committee, coordinated the preparation and implementation of policies, procedure and training • Increased sense of ownership, reversed declining profit trends, coached teams and transformed flagging morale into motivated, committed individuals by engaging them in the business development process • Implementation of strategic business plan which contributed to an increase in the bottom-line by 153% over two years, streamlined production procedures resulted in reducing waste removal from $250k to $70k pa, and established stock rotation procedures increasing sales by up to 57% • Rejuvenated emergency welfare distribution, reduced action request time from 3 months to 2 day turnaround

State Operations Manager

• Jun 1997 - Jan 2002

STATE OPERATIONS MANAGER JUN 1997 – JAN 2002 Responsibilities: • Responsible for State operations; warehouse, inventory, branch network, property and fleet • Direct responsibility for 64 staff and five sites • Responsibility for OH&S compliance and policy • Converted business strategic plans into reality covering market share, client service, competitors, staff training and product range • Provided monthly qualitative and quantitative operations reports • Developed and maintained internal & external Inventory control systems ($4m) • Key participator in the National new business acquisitions team • Accountable for planning and execution of operational logistics ($3m) • Organised and delivered end-to-end IT, finance, and procedure training, nationally • Coordinator for product presentations, training and trade-shows Achievements: • Successfully integrated three management roles (Warehouse, Inventory, Branch) into a single operations manager position, enabling a holistic strategic approach to sales and logistics resulting in streamlined production and greater profitability • Initiated and developed strategic workforce strategies, job description regeneration, multi skilling, procedural improvements, staff training and development, and performance management systems, resulting in daily productivity increasing by up to 38%, elimination of overtime, saving $240k pa. in extra wages, and improving customer satisfaction.