Experience

DEFEND INSURANCE GROUP

• Czechia
• Insurance
• 1 - 100 Employee

• GardX GAP Team Leader

  • Sep 2022 - Present

  Leading a team of adjusters taking care of return to invoice and asset protection claims for automobiles.

• GardX claims adjuster

  • Jan 2022 - Present

  - Create claims from incoming calls/emails/app- Evaluate damage against policies terms and conditions- Keep track of claims so they are progressing on time and efficiently. - assigning repairers, raising complaints, general customer service.



Airport Taxi Service

• United States
• Truck Transportation
• 1 - 100 Employee

• Dispatch Manager

  • Jan 2012 - Jun 2022

  Hiring/management of dispatchers and call takers. Sourcing of new accounts and addressing customer service issues.Solving driver disputes and technical issues with the dispatch system and mobile units.

• Taxi supervisor

  • Nov 2006 - Jun 2022

  Supervise and provide a high level of conflict management among drivers themselves and interpretation of rules within the airport and company.Voice dispatching and call taking (reservation for taxis).Transport of customers to and from the airport.Track and address any vehicle issues.Address customer issues and concerns.

• Claims Adjuster

  • Nov 2013 - Jan 2022

  Adjust Property Damage claims (have releases signed, payments to third party, hire appraisers to evaluate damage, fixing company vehicles) - Safety and insurance education for drivers. - Implementing progressive penalization program for drivers with accidents or bad driving habits. - Accounting/subrogation of claims expenses. - Road supervisor and on scene supervisor for collisions (collect information, witness statements, facilitate recovery of company vehicles)



CMB Insurance Brokers

• Canada
• Insurance
• 1 - 100 Employee

• Special Projects

  • May 2009 - Aug 2009

  Using Policy Works to create insurance policies Data Entry Computer Installation Account reconciliation Using Policy Works to create insurance policies Data Entry Computer Installation Account reconciliation



Big Rig Collision Center and Sandblasting

• Prepper

  • May 2006 - Sep 2006

  Prepped and masked oil rigs and semi trucks for painting or sand blasting. Unloaded and loaded pallets to and from delivery trucks. Prepped and masked oil rigs and semi trucks for painting or sand blasting. Unloaded and loaded pallets to and from delivery trucks.