Experience

BMW Australia

• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Customer Experience Specialist

  • Oct 2021 - Present

• Customer Reporting Intern

  • Aug 2020 - Present



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Department Manager

  • Jan 2019 - Jan 2020

  Responsible for the product and quality systems in McDonald’s restaurant, Frankston, within the south-east region of Victoria. This involved executing food safety and sanitation, being an operations expert, managing inventory across the restaurant, assisting product quality managers of other restaurants to run effective departments, and supporting business systems to create an exceptional customer experience.• Business Plan – understood and applied the restaurant business plan and assumed ownership for departmental components. Created strategies to balance day-to-day activities with long-term restaurant/department business plans. Developed and monitored plans for executing projects on time and within budget.• Sales – generated, analysed and presented restaurant reporting to uncover ways to improve and streamline performance and build on sales.• Finance – supported the management team by leading the strategy and action plans for the organisation to achieve sustained, profitable growth. Applied industry knowledge and financial knowledge of the various contributions to the business in decision-making processes.• Profit – Used metrics and data to monitor restaurant progress towards goals and to identify resources needed to accomplish business objectives. Responsible for inventory management, monitoring and reporting on budget and food cost.• Quality and Service – followed up on restaurant, plant and equipment maintenance, troubleshooting and collaborating when necessary to maintain quality assurance standards.• People Management – established and maintained effective communication with work crew and managers, corporate office and external parties as required. Acted as role model and educated the work team. Planned and delivered training for crew and managers and actively coached and developed others within the team. Show less

• Manager

  • Aug 2012 - Jan 2019