Experience

Figgo, Inc.

• Mexico
• Software Development
• 1 - 100 Employee

• Software Engineer

  • May 2022 - Present

  Remote Responsible for co-development of new flagship product features, from conception and architecting, to implementation and testing, both frontend and backend.



Rithm School

• United States
• Software Development
• 1 - 100 Employee

• Student

  • Jan 2022 - Apr 2022

  Updated Django HTML templates per User and Admin requests via github issue tickets. Refactored existing Django codebase to include new functionality for receiving, storing, and displaying Enrollment/Withdrawal forms. Developed and integrated a new form and templates to add course curriculum events in collaboration with teammates. Wrote and updated unit tests for all additions to maintain 100% testing coverage of the codebase.



Vanguard

• United Arab Emirates
• IT Services and IT Consulting

• Cost Basis Associate

  • Mar 2018 - Sep 2020

  At Vanguard, a Cost Basis Associate is tasked with proactive, client requested, and emergency tax record research and management utilizing proprietary and industry software. Supports high-net-worth clients and their representatives with subject matter education, technical explanation, and the entire resolution process. Consistently contributes to department initiatives. Participated in continuous improvement, assisting in procedure writing/maintenance, designing and implementing solutions to… Show more At Vanguard, a Cost Basis Associate is tasked with proactive, client requested, and emergency tax record research and management utilizing proprietary and industry software. Supports high-net-worth clients and their representatives with subject matter education, technical explanation, and the entire resolution process. Consistently contributes to department initiatives. Participated in continuous improvement, assisting in procedure writing/maintenance, designing and implementing solutions to increase operational accuracy, metrics quantification, and team engagement. Assisted in development of new teammates.

• Personal Investor Associate

  • Oct 2016 - Mar 2018

  Scottsdale, Arizona As a fully-licensed Investment Associate with Vanguard, serves as an in-bound primary contact for retail clients, assisting with technology based solutions or executing requests as needed. Works in tandem with multiple business lines to maintain exceptional client service and world-class fund products. Responsible for accurately identifying emerging client issues in a timely manner and positioning ad-hoc solutions, leveraging business partners, or personal service recovery skills as needed… Show more As a fully-licensed Investment Associate with Vanguard, serves as an in-bound primary contact for retail clients, assisting with technology based solutions or executing requests as needed. Works in tandem with multiple business lines to maintain exceptional client service and world-class fund products. Responsible for accurately identifying emerging client issues in a timely manner and positioning ad-hoc solutions, leveraging business partners, or personal service recovery skills as needed situationally. Adjusts to regulatory changes quickly and confidently. Provides general investor education, from basic knowledge to advanced retirement/small business topics. Participated in training of crew new to the position.



U.S. Bank

• United States
• Legal Services
• 1 - 100 Employee

• Bank Teller

  • Mar 2015 - Sep 2016

  Greater Seattle Area With US Bancorp in the Teller role, succinctly processes a wide variety of banking transactions, delivering incomparable customer service to a wide range of clientele from multi-million dollar private clients to working class consumers. Produces sales, internal partner referrals and manages existing relationships consistently. Achieved regional recognition with award winning levels of production and customer service metrics for the branch; personally leading the district for two quarters with… Show more With US Bancorp in the Teller role, succinctly processes a wide variety of banking transactions, delivering incomparable customer service to a wide range of clientele from multi-million dollar private clients to working class consumers. Produces sales, internal partner referrals and manages existing relationships consistently. Achieved regional recognition with award winning levels of production and customer service metrics for the branch; personally leading the district for two quarters with 16/16 perfect client service inquiries. Selected to participate in the west coast division employee meeting with Senior Executives and Board members. Show less



Tom Douglas Restaurants

• Restaurants
• 100 - 200 Employee

• Customer Service Representative

  • Sep 2012 - Jun 2015

  Tom Douglas Catering and Events Serves on a cross-functional, collaborative team providing exceptional food and one-of-a-kind experiences for discerning clientele. Analyzes event plans, monitors logistical progress, and prioritizes and accomplishes individual tasks. Has gained valuable experience communicating with and coordinating efforts between fellow staff members, venue representatives, crew and vendors. Demonstrates level-headedness and tact in high pressure, stressful environments.



Harborview Medical Center

• Hospitals and Health Care
• 1 - 100 Employee

• Patient-Family Liaison Volunteer

  • Jun 2014 - Mar 2015

  Greater Seattle Area At Harborview Medical Center, a heavily-trafficked, Level 1 Trauma facility, assists communication between FTE Family Liaison professionals, hospital patients and their families—maintaining Harborview MC-mandated professionalism and compliance regarding patient data dissemination and confidentiality. Prioritizes and coordinates multiple responsibilities while dealing with chaotic, emerging situations (serious multi-vehicle accidents, etc.). Helps patients’ family and friends navigate a complex… Show more At Harborview Medical Center, a heavily-trafficked, Level 1 Trauma facility, assists communication between FTE Family Liaison professionals, hospital patients and their families—maintaining Harborview MC-mandated professionalism and compliance regarding patient data dissemination and confidentiality. Prioritizes and coordinates multiple responsibilities while dealing with chaotic, emerging situations (serious multi-vehicle accidents, etc.). Helps patients’ family and friends navigate a complex healthcare bureaucracy, offering calming energy, while conveying compassion and providing vital information. Conducts hospital rounds through ICU, Acute Care and Emergency Departments. Show less