Experience

Werlabs

• Sweden
• Hospitals and Health Care
• 1 - 100 Employee

• COO

  • May 2019 - Present

  Stockholm, Sweden Preventive healthcare is the future. Learn more on werlabs.se.



GodDryck

• Sweden
• Food and Beverage Services

• Managing Director

  • Apr 2015 - Oct 2019

  Sundbyberg GodDryck is a new GoodCause company. Our aim is to make the world feel better by selling great nonalcoholic beverages and giving the profit to charity.



GodFond i Sveige

• Managing Director

  • May 2014 - Oct 2019

  Stockholm, Sweden GodFond i Sverige is owned by the GoodCause Foundation. The company is responsible for concept and the brand GodFond and GodFond Sverige & Världen. GodFond Sverige & Världen is a fund which is managed by SPP Fonder.



GoodCause Ideas

• Managing Director

  • Apr 2011 - Oct 2019

  GoodCause Ideas is a developing company for the GoodCause Foundation. The GoodCause Foundation is the owner of GodEl and GodFond. My focus is to make GoodCause grow, either by helping current companies to grow or to start new ones. Example of past and on going projects are: - Formulating and testing a new strategy for GodEl - Optimizing GodEls call center - Testing a new marketing campaign for solar cells - Creating a new partnership with PWP, a wind energy producer… Show more GoodCause Ideas is a developing company for the GoodCause Foundation. The GoodCause Foundation is the owner of GodEl and GodFond. My focus is to make GoodCause grow, either by helping current companies to grow or to start new ones. Example of past and on going projects are: - Formulating and testing a new strategy for GodEl - Optimizing GodEls call center - Testing a new marketing campaign for solar cells - Creating a new partnership with PWP, a wind energy producer, with the purpose to buy wind power in order to lower cost and improve cash flow. - Launching GodKort; a service that enables customers to easily turn digital pictures in to real postcards that are sent directly from their smart phones Show less



GodEl

• Software Development

• Member of the Board

  • Sep 2008 - Apr 2015

  Between September 2008 and April 2011, I was a part of the Board in my role as managing director. After April 2011 I became a permanent member of the board at GodEl. Since September 2008 GodEls customer base has grown from 68 000 to 95 000 customers and the accumulated profit before tax is 4,2 million Euro (2008 - 2011). GodEl has during the same period given 1,9 million Euro to charity.

• Managing Director

  • Sep 2008 - Apr 2011

  During my time as managing director GodEls customer base grow from 68 000 customers to 98 000 customers and the turnaround grow from 35 million Euro in 2008 to 48 million Euro in 2011. In 2009 GodEl was awarded best customer service in the Swedish energy industry by Teleperformance. In 2010 and 2011 GodEl qualified as a "Gasell"-company. The titel "Gasell"-company is given to most fast growing and profitable companies in Sweden (http://dagensindustri.se/gasell). I was in… Show more During my time as managing director GodEls customer base grow from 68 000 customers to 98 000 customers and the turnaround grow from 35 million Euro in 2008 to 48 million Euro in 2011. In 2009 GodEl was awarded best customer service in the Swedish energy industry by Teleperformance. In 2010 and 2011 GodEl qualified as a "Gasell"-company. The titel "Gasell"-company is given to most fast growing and profitable companies in Sweden (http://dagensindustri.se/gasell). I was in 2010 responsible for GodEls acquisition of the customer base from Yellostroms Swedish branch. Yellostrom had 11 000 customer in Sweden when they made their exit.

• Head of Customer Service

  • Sep 2007 - Sep 2008

  GodEls customer service is divided into parts, new customer group and inbound customer service. Each group has a team leader and all together their were on average 15 people working with customer service. During my time as head of customer service GodEls customer base grow from 43 000 to 68 000 customers. SKI is a Swedish institute that measures customer satisfaction and in 2008 GodEl were top three in customer satisfaction in SKIs annually rapport and GodEl had the most loyal… Show more GodEls customer service is divided into parts, new customer group and inbound customer service. Each group has a team leader and all together their were on average 15 people working with customer service. During my time as head of customer service GodEls customer base grow from 43 000 to 68 000 customers. SKI is a Swedish institute that measures customer satisfaction and in 2008 GodEl were top three in customer satisfaction in SKIs annually rapport and GodEl had the most loyal customers.

• Head of IT and development of CRM system

  • Feb 2007 - Sep 2008

  GodEl is using the IT-system Gasell for all vital processes (billing, metering, customer sevice interface, etc) and Gasell is developed by Zavann AB. My responsibility was to customized Gasell for GodEls needs. A lot of the development was centered around costumer service; how can we present the information to be able to answers questions faster, how can we design processes so that the chances for errors are eliminated and how can we design processes with automatic events that… Show more GodEl is using the IT-system Gasell for all vital processes (billing, metering, customer sevice interface, etc) and Gasell is developed by Zavann AB. My responsibility was to customized Gasell for GodEls needs. A lot of the development was centered around costumer service; how can we present the information to be able to answers questions faster, how can we design processes so that the chances for errors are eliminated and how can we design processes with automatic events that minimizes manual work. GodEl was in 2009 and in 2011 awarded for having the best costumer service in the energy industry. One, of many, reason for those awards is GodEls customer service centered CRM-system.

• Sales manager

  • Jul 2005 - Feb 2007

  Solna, Sweden When I started at GodEl the company had two full-time employees (including Managing Director) and just over 800 customers. During my time as Sales manager I was, among other things, responsible for GodEls first summer campaign. During June, July and August in 2006 we acquired over 15 000 new customers by using direct sales on the streets and malls in five towns i Sweden. I personally have acquired over 2 700 new customer to GodEl through face-to-face sales during my time as Sales… Show more When I started at GodEl the company had two full-time employees (including Managing Director) and just over 800 customers. During my time as Sales manager I was, among other things, responsible for GodEls first summer campaign. During June, July and August in 2006 we acquired over 15 000 new customers by using direct sales on the streets and malls in five towns i Sweden. I personally have acquired over 2 700 new customer to GodEl through face-to-face sales during my time as Sales manager.