Experience

Richmond Marketing

• Ireland
• Food & Beverages
• 100 - 200 Employee

• Business Developer

  • Sep 2018 - Present

• Quality Technician

  • May 2017 - Sep 2018



RSA

• Insurance
• 700 & Above Employee

• SME Commercial Underwriter

  • Feb 2016 - May 2017

  My main responsibilities include: Reviewing allocated client policies (621 cases) and delivering underwriting decisions, following agreed processes at the designated authority level and with the necessary senior direction and support, in order to secure profitable business within the agreed risk appetite.Resolving customer queries and assessing cases in a timely and efficient manner.Identifying non-standard or complex risks and escalating to more qualified colleagues to ensure they are handled appropriately.Supporting more qualified colleagues in the handling of non-standard cases in line with established standards, procedures and guidance provided.Managing customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction. Ensure that relevant management information systems are correctly populated and maintained.Complying with all regulatory codes and requirements when managing customers.Adhering to compliance and regulatory requirements at all times.Involved in project change over of systems platforms from Bravo to Access RSA.APA Exams done to date – Introduction to Insurance and Regulations.



Ulster Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Customer Service Officer

  • Nov 2014 - Jul 2015

  My main responsibilities include: Resolving customer queries in a timely and efficient manner.Ensure that relevant management information systems are correctly populated and maintained.Customer queries Cash transactions, Foreign exchange, Sales, Cashing and receiving cheque transactions, Writing domestic and foreign drafts and Domestic and foreign online paymentsBooking appointments to see customer adviser.End of day balancing.Training and coaching colleagues.Achievements & Successes; Achieving Weekly & Monthly targets.Home insurance champion while in the branch



Julian's of Midfield and Tranlaur Catering

• Bar Manager

  • Jun 2001 - Nov 2014

  My main responsibilities include:Organisation and management of funcations. Liaising with the customers.Supervise the smooth running of the bars.Stock & Financial control.Assist in the training of bar staff. Ensuring high standards of health and safety are maintained at all times. Ensuring mandatory training was up to date. Front of house Silver Service duties in the restaurant.Outdoor Catering at Functions such as funeral parties, birthday parties and the Mayo football teams.