Project Manager | Director of Client Relations

• Jul 2017 - Present

Digital Advertising Strategist

• May 2016 - Jun 2017

• Managed a book of major accounts focusing on Search Engine Marketing, Display, Social and Video Advertising services. • Managed accounts through the life-cycle of the account starting with on-boarding to regular day to day account management. • Planned advertising strategy on a monthly and quarterly basis with clients. • Identified opportunities to enhance a client's advertising portfolio. • Deployed A/B testing and CRO tactics to improve account performance. • Cross trained and cross mentored newer members of the team. Show less

Service Desk Analyst

• Jan 2016 - May 2016

Responsible for providing technical support to Discovery Communications employees throughout all offices around the world. • Supported users for software, hardware, and networking issues both remotely and in-person. • Ensured that Service Level Agreements were being met and exceeded. • Remotely worked with IT teams in offices around the world, including the United States, Europe, and Singapore. • Provided support for Windows and Mac OSX operating systems. • Supported over 400 applications, including Microsoft applications, Adobe applications, and other industry-leading and in-house applications. • Supported users for VPN and troubleshot access and connection issues. • Administrative access and responsibilities for Active Directory, Citrix Xenapp, Skype for Business Server, MobileIron, Gabriel, Dealbuilder, and more. • Provided support for iOS, Android, and Blackberry devices. • Wrote and quality checked how-to articles and knowledge management articles for both IT personnel and end users. • Managed and logged tickets in ServiceNow. Show less

Project Manager Business Development

• May 2011 - 2016

Responsible for several aspects of the business including project management, business development, IT, web design, operations, sales, payroll, and more. • Developed and managed all projects for the business including web site, e-commerce solution, shipping and order fulfilment, customer support, digital marketing, and more. • Implemented Customer Relationship Management solution. • Handled all financial aspects of the business including profit and loss, invoices, asset turnover and more. • Integrated Google Apps for Business to manage all the e-mail accounts, cloud storage, and collaboration capabilities. • Developed and managed online marketing campaigns with Google Adwords and social media sites, including Facebook Ads, Twitter, and The Fancy. • Designed and implemented custom workstations for general operations as well as shipping and logistics. • Developed and designed web site with HTML, CSS and Javascript. • Designed graphics for all marketing, packaging and collateral. Show less