Experience

Ambits

• Belgium
• Business Consulting and Services
• 1 - 100 Employee

• Mentor

  • Sep 2022 - Present



XPLUS.EU

• Belgium
• Business Consulting and Services
• 1 - 100 Employee

• Business Consultant

  • Apr 2022 - Present

  I currently work as a business consultant at a Private Equity company. I coordinate the different integrations and help to create an integrated VCP I currently work as a business consultant at a Private Equity company. I coordinate the different integrations and help to create an integrated VCP



AXA Bank Belgium

• Belgium
• Financial Services
• 200 - 300 Employee

• Commercial /operational director and member of the board – AXA Bank Belgium

  • Nov 2017 - Dec 2021

  Responsible for Distribution, Customer Excellence and the development of the customer Journey InvestResults:•An important rationalization of the network (- 21%) in 3 years, where branch managers could choose the new local structure themselves in consultation with their colleagues.•Sales & operational process improvement by a full follow-up of the “loyalty loop” of customers through the creation of customer excellence team, responsible for market research and complaints.•Increase of Invest production (market share from 1.2% to 9.5%) through a combination of technology and high-quality employees.•Distribution cost decrease of 30% through more training and more autonomy.•Increased sales through technology (CRM) with respect for the organization in the offices.•Flat organizational structure with a lot of attention for autonomy and consultation.•Simplify product range in consultation with the network and the customers with a NPS score of 65 for investments.

• Experienced CCO / COO

  • Nov 2017 - Dec 2021

  I was since 2017, a member of the executive committee of AXA Bank Belgium.The acquisition of AXA Bank forces me to look for a new challenge and leave my fantastic team behind.My objective is to find an assignment as a commercial and/or operational manager in a company that believes that debate between people and the autonomy of the employees can ensure innovation and more efficiency.I’m in fact a people manager and I get my energy from the interactivity with other people. I think it's important that people feel good.Preferably, I would be working on customer and operational excellence, which can also include the use of technology to support or to improve the processes.Finally, given my career, it is absolutely no problem to commit myself to a transformation project as a change manager insofar as this is a strategic choice of the company.Given that I have been responsible for the transformation of various activities for most of my career and the fact that I was a member of several executive committees, I am used to working from a helicopter view.



CHU Brugmann

• Belgium
• Hospitals and Health Care
• 700 & Above Employee

• Operations director (COO)

  • Mar 2015 - Nov 2017

  Responsible for the organization of outpatient processes and administration for the three campuses.Results: •The creation and implementation of a new transversal function, responsible for the outpatient care journey.•Opening of a new polyclinic and the digitization of the administrative processes in order to make the employee a real added value for the patient.•An improvement of efficiencies by placing its realization with the team responsible.•Improve patient satisfaction for outpatient care. •Establishment of a project management for delivery of a new patient management system.



Ordina Belgium

• Belgium
• IT Services and IT Consulting
• 200 - 300 Employee

• Operations Director Enterprise Services (COO)

  • Sep 2013 - Mar 2015

  responsible for commercial and technical support for Sales and clients. Managing IT projects and all business units.Management of +/- 450 consultants, all projects and the PMO department.Results: •Improvement of the profitability of Ordina (from 1.5% to 5.7%), thanks to shorter processes in consultation with customers and employees.•More efficient and more predictable resource management through a structural feedback loop between the project managers.•A reduction in the unforeseen costs in the implementation of projects by giving more autonomy to the project leaders and the creation of a test team to support the large projects.



Belfius

• Belgium
• Financial Services
• 700 & Above Employee

• General director - project manager operations / Contact Center

  • Jul 2012 - Sep 2013

  General director Operations and Service CenterDirect report to the board, responsible for commercial and technical support for clients and network. Managing 500 FTE, including Contact Center and operational services.Project manager Servicing/processing for the operation department Examination of a two-tiered organization in order to improve efficiency and customer satisfaction.

• General director distribution RCB

  • Apr 2006 - Jun 2012

  General Commercial Director RCB – Dexia Bank België / Belfius – BrusselsResponsible for Sales & Services for all Retail and business clients in Belgium.Direct report to the board, responsible for commercial and financial results. Managing 4.500 FTE, 4.100 FTE in 870 branches ( independent and employee network ) and 500 FTE for supervisory and sales support, and a budget of 430 Million Euro.Results: 1. Crisis management since 2008 2. Market share for investments of 14.5 %, and an increase of more than 40% over 3 years for Business Banking.3. The roll out of a “New distribution model”, including specialization, industrialization and the open branch (and cashless) concept .4. Reduced cost/income for independent network.Board member Dexia Bank Slovenska 2006-2007