Experience

Mercedes-Benz Česká republika

• Czechia
• Automotive
• 1 - 100 Employee

• Parts Approval - IMDS Specialist

  • Oct 2021 - Present

  Ensuring legal requirements within Parts Availability in the Aftersales Logistics Business to Global Partners around the world in terms of IMDS & Reach Management Handling of incoming inquiries and/or escalations from first initial sampling process Control and tracking of corrective action taken towards suppliers or internal departments Reporting for internal and external purposes Coordination with suppliers, internal departments, service providers Control of component-specific and overall costs (e.g. service provider for creating documents of compliance) Implementation of the control of operational areas with compliance of legal requirements, advising and identification of affected areas Collaborating on process design Developing, planning and follow-trough of measures required for any adaption of GSP processes/procedures within this area Identifying and coordinating solutions for cross-departmental issues (GPS internal as well as external) Project coordination for IMDS & REACh topics up to and including final approval (project management with a timeline); development and execution of processes and standards Show less



Mercedes-Benz Parts Logistics Eastern Europe s.r.o.

• Czechia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Parts Approval - IMDS Specialist

  • Sep 2019 - Sep 2021

  Ensuring legal requirements within Parts Availability in the Aftersales Logistics Business to Global Partners around the world in terms of IMDS & Reach Management Handling of incoming inquiries and/or escalations from first initial sampling process Control and tracking of corrective action taken towards suppliers or internal departments Reporting for internal and external purposes Coordination with suppliers, internal departments, service providers Control of component-specific and overall costs (e.g. service provider for creating documents of compliance) Implementation of the control of operational areas with compliance of legal requirements, advising and identification of affected areas Collaborating on process design Developing, planning and follow-trough of measures required for any adaption of GSP processes/procedures within this area Identifying and coordinating solutions for cross-departmental issues (GPS internal as well as external) Project coordination for IMDS & REACh topics up to and including final approval (project management with a timeline); development and execution of processes and standards Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Contract Management Senior Analyst

  • Aug 2015 - Sep 2019

  • supporting team in accomplishing assigned tasks, including performing administrative tasks such as filing and other documentation management activities. • assisting in the application of tools and processes for the performance of contract management designated activities, including population of Contract Management tools and Sharepoint sites. • responsible for ensuring that where Contract Management is deployed, contract compliance is maintained and issues resolved. If the contract is not complied with or issues are not resolved they must be promptly escalated to their Contract Management line manager • performing basic research of applicable laws and regulations • working on small, multiple engagements or single engagements; may work within a service center administrative function • providing contract execution and administration support to Contract Management personnel at all levels, including tracking deliverables, providing documentation control, and other duties as assigned • strongly involved in the Change Control process of its engagements • being part of SoW drafting and evaluating proposals of new client engagements before formally being sent to the client • reviewing contractual documentation and formally confirming it building a legally binding agreement • acting as the Contract Management Lead on a BPO project, serving as single point of contact for the delivery team and providing support for the Client Account Lead and the Legal Account Lead in contractual matters • Mergers and Acquisitions support- ◦ in the due diligence phase: conducting reviews on existing client and procurement contracts with creating final report as per the set requirements by the Mergers and Acquisitions legal lead ◦ in the integration phase: providing contracting support for the client teams in review of proposals and confirmation of legally binding agreements for accountancy purposes Show less



Dell

• IT Services and IT Consulting
• 1 - 100 Employee

• External Litigation Analyst

  • Aug 2012 - Jul 2015

  • Part of the Central European Collection department• Cooperation with external agencies and outside legal counsel on debt recovery in bankruptcy, insolvency, and fraud cases.• Using knowledge of German,Austrian, Swiss and Czech law in this specific area to advise senior management about the costs and benefits of legal action in specific cases.

• Customer Care Analyst for Executive Escalations

  • Nov 2009 - Jul 2012

  • Coordinating the resolution of escalated customer calls, letters and faxes to maximize customer satisfaction.• Clarificate the exact nature of escalated issues by using all corporate resources (mails, customer callbacks,etc).• Providing support, feedback, and guidance to Tech Support or Customer Care Representatives and management via training sessions, coaching and "open door" interaction.• Performing root cause analysis on resolved customer issues.• Resolving issues on a "case ownership" basis and drive resolution of customer issue.• Evaluating training needs and feed back to Teamleader and/or Coaches on agent behaviour.• Evaluating procedural needs and feed back to Programm and Quality team. Show less

• Software Support Specialist

  • Sep 2008 - Nov 2009

  • 24/7 Support for customers in Central Europe Region, selling and providing of solutions by technical queries• Selling and providing of solutions for customers with Dell-client-products outside of warranty as well with various Software Products within or outside of warranty• Identification and solving of problem that affect customer systems• Proactive lookout for opportunities to sell and provide appropriate solution and support for the customer • Using troubleshoot-techniques and tools to identify the technical issue• Taking over personal ownership of the incoming calls or if necessary escalating the calls• Supporting the customer in all aspects until the problem has been resolved• Ensuring the customer receives service according to all legal prerequisites of respective country Show less

• Technical Support Representative

  • Oct 2006 - Aug 2008