Peter Oliver Lamela
Senior Operations Associate at Ayala Malls- Claim this Profile
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Bio
Credentials
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CSE-PPT passer
Civil Service Commission
Experience
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Ayala Malls
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Philippines
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Retail
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100 - 200 Employee
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Senior Operations Associate
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Mar 2022 - Present
I assist in monitoring daily mall operations and my focus is to ensure the smooth functioning of the mall and create a positive environment for both merchants and customers. I am responsible for ensuring the effectiveness and efficiency of all mall operations initiatives, making sure they are aligned with the policies, targets, and regulatory requirements set by Ayala Malls Group. Additionally, I assist the Operations Manager or General Manager in communicating and aligning the strategic direction and objectives of the Operations Department, playing a crucial role in driving the success of the organization. Show less
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Globe Group
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Telecommunications
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700 & Above Employee
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Territory Sales Manager
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Dec 2021 - Feb 2022
I oversaw the daily sales operations of sales representatives, ensuring that they met targets and delivered high-quality service to clients. I provided training and support to sales employees, sharing my expertise and experience to help them grow in their careers. I played a key role in developing effective sales strategies that drove results for the organization.
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Retail Specialist
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May 2013 - Nov 2021
Consistently met monthly and annual sales quotas for postpaid and broadband products. With a customer-centric approach, I effectively upsold and cross-sold different products and services, and supported customer service representatives in processing subscriber requests. Delivering exceptional customer service, I consistently exceeded expectations by making sure each customer felt heard and valued. I proactively resolved issues with empathy and professionalism and continuously sought ways to improve the customer experience, leading to high levels of customer satisfaction and loyalty. Show less
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Education
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2018 - 2022
University of St. La Salle
Master in Business Administration Major in Human Resource Management -
2008 - 2013
University of St. La Salle
Bachelor of Science in Business Administration Major in Marketing Management and Business Economics
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