Experience

Henderson Harbor Group

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Director Of Recruiting, IT

  • Jan 2022 - Present

  At Henderson Harbor, we combine real world experience with passion in order to provide advice for organizations trying to fill vacancies and individuals looking for the next step in their career.We help our clients attract technically skilled candidates which align with their digital transformation requirements, while efficiently helping enhance the candidate experience throughout the hiring process. At Henderson Harbor, we combine real world experience with passion in order to provide advice for organizations trying to fill vacancies and individuals looking for the next step in their career.We help our clients attract technically skilled candidates which align with their digital transformation requirements, while efficiently helping enhance the candidate experience throughout the hiring process.



Windstream

• United States
• Telecommunications
• 700 & Above Employee

• Senior Business Analyst II / Senior Proposal Manager

  • Jun 2014 - Dec 2021

  • Coordinate and produce high-quality responses to RFP’s / RFI’s / RFQ’s / VQ’s received from Sales department.• Manage multiple projects at once with deadlines ranging from 10 days and out; coordinate and facilitate the scheduling and execution of kick-off meetings / collaboration meetings and delegate responsibilities to project team. • Review and analyze all solicitation instructions, conditions, and notices and act as subject matter expert on proposal submission requirements, including all incorporated clauses, evaluation criteria, SOWs, pricing format, etc. to establish proposal strategies and provide insight to proposal team members during the development of proposals.• Review RFP Knowledgebase to determine whether a suitable response exists and/or delegate tasks as needed to appropriate Operations entities such as Legal, Risk Management, Human Resources, Product Managers, E-Rate, Finance, Corporate Security, C-Level personnel, etc.• Manage and coordinate back office departments on delegated tasks; perform technical editing of all proposal content, as needed, to help ensure accuracy, clarity, conciseness, and consistency (both technically and stylistically); gather all appropriate information on RFPs and prepare responses to be shipped or e-mailed to customers by proposal deadline.• Coordinate with Product Managers in updating product information; review Product Offerings on monthly basis for updates; gather reports and data for progress tracking; review RFP outcomes to evaluate trends for best practices.

• Senior Account Manager

  • Apr 2010 - Jun 2014

  • Advised assigned accounts (in-state & national) by selling new or additional products and services to existing customers; found additional business in multiple areas within the existing customer; educated and sold customers on company’s full product portfolio; obtained sales opportunities and testimonials to create warm leads; set strategic sales objectives unique to the customer and aligned sales goals and quotas.• Identified essential customer prospects and evaluated their position among competitors and researched and analyzed sales options; reviewed monthly and quarterly reports on EBITA, jeopardy accounts, bills, etc. to identify accounts in need of correction and contract renegotiation.• Drove organizational management and effectiveness for customers by planning for evolutionary product development; communicated the project plan with internal resources and bridged any gaps within the product delivery process.• Managed customer projects and charters that related to specific key accounts by overseeing project plans from conception to completion; ensured project specifications were met; facilitated customer proposals and provided recommendations regarding setting metrics and tracking results.• Created business development plans and forecasts by preparing efforts on behalf of the customer; assessed customer needs on a regular basis; validated strategic sales model alignment; and maintained accurate data for all sales activity; Managed customer satisfaction and service delivery by anticipating potential service problems; continued communication during challenging times and monitored satisfaction.• Processed product renewals and retention of existing customers by building customer rapport; negotiated expired or soon to be expired contracts with customers; conducted specific customer product analysis for expiration and followed customer industry trends for enhancements to existing product platforms.



Hallinan's Liquor Store

• Retail Store Manager

  • Jun 2003 - Apr 2010

  •Overall management of store•Performed product research, inventory analysis, product ordering, retail operations, profit margin analysis and provided daily customer support and assistance •Responsible for store organization which included advertising, layouts, displays, promotions, point of purchase •Operations conformance with state laws and regulations •Daily communication and interaction with sales representatives and merchandisers •Overall management of store•Performed product research, inventory analysis, product ordering, retail operations, profit margin analysis and provided daily customer support and assistance •Responsible for store organization which included advertising, layouts, displays, promotions, point of purchase •Operations conformance with state laws and regulations •Daily communication and interaction with sales representatives and merchandisers



Southern Glazer's Wine & Spirits

• United States
• Beverage Manufacturing
• 700 & Above Employee

• Project Manager

  • 2006 - 2008

  •Oversaw all aspects of production, operations, shipping, receiving and distribution •Communication and interaction with sales managers, district managers and marketing managers to ensure high customer satisfaction •Use of warehouse management systems •Inventory analysis, control of materials, volume tracking, product placement •Analysis of inventory levels of goods for further assembly •Employee hiring and training; staff management; personnel scheduling •Oversaw all aspects of production, operations, shipping, receiving and distribution •Communication and interaction with sales managers, district managers and marketing managers to ensure high customer satisfaction •Use of warehouse management systems •Inventory analysis, control of materials, volume tracking, product placement •Analysis of inventory levels of goods for further assembly •Employee hiring and training; staff management; personnel scheduling