Experience

SunTel Technologies

• Canada
• Computer and Network Security
• 1 - 100 Employee

• IT Support Specialist

  • Jun 2018 - Present

  Managed IT Services from SunTel Technologies Inc. equips you with a team of technicians who’ll utilize your technology infrastructure to its fullest potential. This includes proactive monitoring and maintenance, deployment of customized technology solutions, network and security optimization and more. The result? A technology infrastructure at its best that supports your business goals, simplifies work processes and maximizes efficiency. • Windows Server 2008,2102,2016 Administration – Active Directory, DNS, File Services, GPO and related domain services • Help Desk Support and Ticketing • Virtualization with VMware/VSphere and Hyper-V • Patch management, Security and Server Management • Daily monitoring of installed systems to ensure systems are functioning in accordance with all service level agreements • Monitor network performance and resolve issues such as Internet bandwidth problems, ISP issues and firewall / router changes • Perform preventative maintenance when needed including checking and cleaning workstations, printers and peripherals • Provide technical Phone/Email support and proactive maintenance for all of our Managed IT Services clients and technology systems • Document, track, and monitor the incident in the ticketing system to ensure a timely resolution • Remote Monitoring and Management Workstations and Servers using ConnectWise Automate (LabTech) and ConnectWise Control(ScreenConnect) Show less