Peter Nguyen
Instructor & Research Specialist at Howard County Library System- Claim this Profile
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Lao Elementary proficiency
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Japanese Elementary proficiency
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Thai Elementary proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Duolingo French Fluency: Elementary (Estimated)
DuolingoApr, 2016- Nov, 2024 -
Duolingo Italian Fluency: Elementary (Estimated)
DuolingoOct, 2015- Nov, 2024 -
Professional Public Librarian
Maryland State Department of EducationJul, 2019- Nov, 2024
Experience
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Howard County Library System
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United States
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Libraries
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100 - 200 Employee
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Instructor & Research Specialist
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Nov 2015 - Present
I develop programs and classes for customers showcasing the latest trends in technology and art as well as assist in the development of other adult & children classes. I help to strengthen customer relationships with the library system through the library's 3 pillar curriculum of self-directed education, research assistance and instruction, and instructive and enlightening experiences. Other duties include: - research assistance (in-person, by phone, or other electronic means) -… Show more I develop programs and classes for customers showcasing the latest trends in technology and art as well as assist in the development of other adult & children classes. I help to strengthen customer relationships with the library system through the library's 3 pillar curriculum of self-directed education, research assistance and instruction, and instructive and enlightening experiences. Other duties include: - research assistance (in-person, by phone, or other electronic means) - community book club liaison - collection and display maintenance - actively promote the collection through reader’s advisory, book promotions, or dynamic displays - programming and outreach services - social media account management and ambassador - building operations (opening, closing, security, maintenance requests) - one on one and full class instructional sessions in the use of Apple, Android, and other tablet or e-reader devices to download e-books, e-audiobooks, e-magazines, e-newspapers - technical support - computer instruction and assistance (in person, by phone, electronically) - planning of fun, inclusive, and enriching events and classes - supply logistics coordinator - AskHCLS chat/email remote customer assistance - promote HCLS through community events and conferences - participate in relevant and enriching trainings, webinars, and other professional conferences
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Customer Service Specialist
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Nov 2011 - Nov 2015
As a Customer Service Specialist, I served often as the first point of contact for customers in need of assistance. Maintained a professional environment in line with the goals and strategic plan of Howard County Library System. Strengthened customer relationships with the library system through the library's 3 pillar curriculum of self-directed education, research assistance and instruction, and instructive and enlightening experiences. Duties included: - customer assistance (in… Show more As a Customer Service Specialist, I served often as the first point of contact for customers in need of assistance. Maintained a professional environment in line with the goals and strategic plan of Howard County Library System. Strengthened customer relationships with the library system through the library's 3 pillar curriculum of self-directed education, research assistance and instruction, and instructive and enlightening experiences. Duties included: - customer assistance (in person, by phone, electronically) - creation of new library customer accounts - maintenance of accounts - inventory check in and dispersal - shelving of materials - supply coordinator - event assistance - other duties as assigned
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Borders
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Retail
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700 & Above Employee
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Bookseller
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May 2002 - Sep 2011
Served in the position of bookseller in a high traffic retail establishment in a prominent area of Annapolis. Received cross-training in most areas of the store, mainly in merchandising, inventory management, and customer assistance. Duties included: - construction and maintaining of attractive displays - receiving of daily inventory shipments and dispersal - assisted with store events - customer assistance - cashier - other duties as assigned Served in the position of bookseller in a high traffic retail establishment in a prominent area of Annapolis. Received cross-training in most areas of the store, mainly in merchandising, inventory management, and customer assistance. Duties included: - construction and maintaining of attractive displays - receiving of daily inventory shipments and dispersal - assisted with store events - customer assistance - cashier - other duties as assigned
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Anne Arundel County Public Library
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United States
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Libraries
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100 - 200 Employee
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Circulation Associate
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Jan 2006 - Jan 2007
As a circulation department substitute, I was as a replacement for colleagues whom were absent due to illness, vacation, or other reasons. Served in this capacity for 5 area library branches. Daily travel to these branches was a norm. Duties included: - customer assistance - delivery check in and dispersal - creation of new library accounts - library account maintenance - cash handling - other duties as assigned As a circulation department substitute, I was as a replacement for colleagues whom were absent due to illness, vacation, or other reasons. Served in this capacity for 5 area library branches. Daily travel to these branches was a norm. Duties included: - customer assistance - delivery check in and dispersal - creation of new library accounts - library account maintenance - cash handling - other duties as assigned
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Education
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2016 - 2019
San Jose State University
Master of Library & Information Science (M.L.I.S.), Information Intermediation & Instruction -
2005 - 2010
University of Maryland University College
Bachelor of Science, Information Systems Management -
2003 - 2005
Anne Arundel Community College
General Studies
Community
