Experience

SPEZ LTD

• Kenya
• Food Production
• 1 - 100 Employee

• Events and Banquenting Manager

  • Apr 2023 - Present

  •Event Planning: Collaborating with clients to determine their event objectives, budgets, and specific needs. Develop creative event concepts and themes based on client preferences, and plans, including timelines, layouts, and resources. •Vendor and Supplier Management: Identifying and liaising with appropriate vendors and suppliers to procure necessary services, such as catering, audiovisual equipment, decorations, and transportation. Negotiate contracts and oversee vendor logistics to ensure high-quality deliverables within budget. •Budgeting and Financial Management: Prepare and manage event budgets, ensuring costs are effectively controlled and optimized. Track and document expenses, provide regular financial reports to clients, and resolve any financial discrepancies. •Team Coordination: Leading and managing a team of event staff, including event coordinators, technicians, and banquet servers. Assign tasks, provide guidance, and ensure proper training is provided to deliver seamless event experiences. •Event Execution: Overseeing all aspects of event setup, including venue preparation, decoration, equipment setup, and guest seating arrangements. Coordinate with vendors and internal teams to ensure timely delivery and coordination of services during events. •Customer Service: Provided exceptional customer service throughout the event planning process and during events. Address and resolve any client concerns or issues promptly, professionally, and be present and accessible during events. •Logistics and Operations: Managing event logistics, including registration processes, transportation arrangements, and crowd control measures. Coordinate with relevant stakeholders to ensure compliance with legal, health, and safety regulations. •Post-Event Evaluation: Conducting post-event evaluations to assess the success of each event. Gather feedback from clients, vendors, and attendees to identify areas for improvement and implement necessary changes for future events. Show less



izone Africa

• Kenya
• Advertising Services
• 1 - 100 Employee

• Business Unit Manager - Moods Hospitality

  • Jun 2022 - Apr 2023

  -Develop market based insights around buying behavior and competitiveness to know how push the new product in the Kenyan market -Acquire relevant Industry expertise, engage in relevant networks -Ensure extended team action, plan development and execution -Manage extended team changes, alignment, cross brand pricing, T’s & C’s -Collaborate with Executive team and Brands to execute strategy and achieve common goals -Integrate Partners at the client level and ensure cross brand focus and long term growth strategy is executed -Ensure financial integrity and optimize territories to market execution -Manage department expense budget -Build and manage effective teams (recruit, train, develop) -Develop and implement strategic and tactical business plan -Manage and regularly report business outcomes to Directors -Ensure that all work is performed in a healthy and safe manner through following Health & Safety guidelines -Develop teams and front line supervision to solve day to day operational issues to attain short & long term performance goals -Manage department expense budget -Support Market Access Strategy development and implementation of activities Show less



Bambino Restaurant

• United States
• Restaurants
• 1 - 100 Employee

• Restaurant Manager

  • Dec 2021 - Jun 2022

  • Successfully managed a fine dining restaurant and staff over 35 professionals. • Directed the daily operations of the restaurant; with focus on building sales, directing the team towards achieving clear goals, excellent customer service, inventory management. • Maintained safe, secure and a healthy environment by establishing, following and enforcing sanitation standards and procedures. • Worked closely with the managing partner to meet sales goals as per the set budget. • Trained and Implemented Wine list which helped to increase the wine sales by 30% • Maintained expenses below budget through accurate planning, waste reduction and purchasing with cost effective operating procedures. • Focused on keeping an active role in customer service, maintaining good, accurate service and positive guest relations Show less



FOURTY ONE LOGISTICS LTD KENYA

• Logistics and Distribution Coordinator

  • Oct 2019 - Nov 2021

  • Manage stock levels, delivery times and transport cost • Liaise and negotiate with customers • Evaluate quality, performance and plan for improvement • Coordinating and controlling the order cycle • Planning vehicle routes • Developing new ways of attracting new clients • Overseeing projects and new supply strategies • Helping in developing e-commerce • Dealing cargo documentation and handling • Allocating and managing staff resources according to needs • Manage stock levels, delivery times and transport cost • Liaise and negotiate with customers • Evaluate quality, performance and plan for improvement • Coordinating and controlling the order cycle • Planning vehicle routes • Developing new ways of attracting new clients • Overseeing projects and new supply strategies • Helping in developing e-commerce • Dealing cargo documentation and handling • Allocating and managing staff resources according to needs



Andes Restaurant

• United Arab Emirates
• Restaurants
• 1 - 100 Employee

• Assistant Manager

  • Apr 2018 - Sep 2019

  • Overseeing all front and back of the house restaurant operations • Conducting training on the SOP’S • Evaluating employee performance • Looking for better ways on cost controlling • Monitoring operational cost, budget and resources • Respond to customer complaints promptly and professionally • Maintaining company’s standards while improving the customers experience • Making and receiving orders as per companies requirements • Maintaining company’s records ,inventories, employees records and doing daily reports • Being a team player and setting an example for my juniors Show less



Gates Hospitality

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Marketing Coordinator

  • Feb 2017 - Apr 2018

  • Execute marketing tactics, partnerships and activations supporting the company’s restaurants • Supervising the Marketing and Sales Department staff • Driving cross functional department plans related to marketing focused initiatives • Assisting the manager in overseeing budgets for advertising, marketing, and promotions • Generating new ideas for customer incentives and business packages and other sales and marketing duties • Acquiring and developing new business accounts and preparing sales proposals for clients. • Assess additional training needs based on data gathered and interaction with sales team • Influences digital marketing capabilities with knowledge of the digital landscape including Search Engine Optimization & Marketing (SEO & SEM), analytics, marketing automation, social media and content marketing Show less



Hony Capital

• Venture Capital and Private Equity Principals
• 100 - 200 Employee

• Procurement Manager

  • Jan 2016 - Jan 2017

  • Receive and analyze quotations received • Ensure stock is delivered in a timely manner by liaising with venders • Sourcing for new Suppliers required by the restaurant and engaging them. • Ensure stock received meets the requirements including quality. • Ensure proper record keeping of all purchases and reporting monthly on the same. • Conduct monthly stock take and reporting on the same. • Finalize purchase details of orders and deliveries • Examine and test existing contracts • Track and report key functional metrics to reduce expenses and improve effectiveness Show less



Capital Club Dubai

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2014 - Dec 2015

  • Great customers warmly and ascertain problem or reason for calling. • Keeping records of customer interactions, comments and complaints • Resolve customer complaints via phone, email, mail or social media • Build sustainable relationships of trust through open and interactive communication with clients • Inform customer of deals, services and promotions • Preparing reports by collecting and analyzing customer information • Communicating to club members personally informing them of upcoming activities • Ensure customer satisfaction and provide professional customer support • Work with customer service manager to ensure proper customer service is being delivered Show less



Ackermans

• Retail
• 700 & Above Employee

• Service Coordinator

  • Jan 2012 - Sep 2014

  • Co-ordinating general administration in the marketing department • Administration of marketing budget • Co-ordinating of new store openings and sale • Compiling and distribution of reports • Organizing meetings and appointments • Managing and maintaining products and data information within the company • Giving support in marketing research • Overseeing advertising strategies • Co-ordinating with warehouse department on stock dispatching • Co-ordinating general administration in the marketing department • Administration of marketing budget • Co-ordinating of new store openings and sale • Compiling and distribution of reports • Organizing meetings and appointments • Managing and maintaining products and data information within the company • Giving support in marketing research • Overseeing advertising strategies • Co-ordinating with warehouse department on stock dispatching



Safari Park Hotel

• Kenya
• Hospitality
• 100 - 200 Employee

• Supervisor

  • Feb 2005 - Oct 2011

  • Welcoming customers and escorted them to their tables. • Presented menus and answered questions about the cuisine and made recommendations • Recommended wines and other drinks to customers. • Took orders from customers and served food, drinks and deserts. • Checked to ensure that customers are enjoying their meals • Allocated duties to my junior floor staff • Made sure that the restaurant was set properly while closing and also during the openings • Dealt with customer complaints making sure they all left as a happy guest Show less