Experience

Avonline

• United Kingdom
• Telecommunications
• 200 - 300 Employee

• Network Administrator

  • Jan 2022 - Present



Green

• United Kingdom
• Utilities
• 1 - 100 Employee

• Operations & Billing Analyst

  • Sep 2021 - Dec 2021

  An all-encompassing and wide-ranging backend role to ensure the integrity of data systems, performing root cause analysis, and supporting other areas of the business to prevent issues ageing. Supporting data management by monitoring unbilled supply points, updating meter data to establish correct information on accounts to ensure correct billing. Proactively identifying and resolving any operational related issues and areas for improvement. Being delivered to the senior leadership team via PowerPoint and Excel to achieve monthly SLAs.



Morrison Data Services

• United Kingdom
• Utilities
• 300 - 400 Employee

• Roaming Scheduling Coordinator

  • Jun 2021 - Sep 2021

  A secondment role completed in tandem with the Scheduling Coordinator role detailed below, the project had a higher focus on success by achieving an internal cancellation rate of 0%. With a higher importance to the business, engineer travel times were further reduced as the volume of work completed per day was increased by 25% to increase revenue and lower costs.

• Scheduling Coordinator

  • Feb 2018 - Sep 2021

  Reaching smart meter install targets while being below an internal 3% cancellation rate for our clients. Jeopardy managing engineers in-day and ensuring they attend all scheduled jobs within agreed time slots; issuing emergency and reserve jobs; as well as improving efficiency by assessing the next day's schedule in order to reduce travel time and costs. Coordinating projects and escalated complaint appointments with the clients and the field. Becoming one of the most experienced, knowledgeable, and trustworthy members of the team, I would execute the training of new employees while also advising and training management on best practice, processes, and procedures. Carrying out reporting, escalations, and other managerial duties in place of the Scheduling Manager.

• Scheduling Administrator

  • Aug 2017 - Jan 2018

  A vital part of the scheduling team, providing assistance to the coordinators and liaising with internal and external stakeholders to achieve SLAs. Inbound and outbound calls from clients, customers, and the field; investigating and responding to queries from clients; relaying important information to coordinators; and the closing of jobs with correct meter data.