Peter Mayor
Service & Support Work Planner at atg Evoqua- Claim this Profile
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English -
Topline Score
Bio
Credentials
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City & Guilds
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Experience
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atg Evoqua
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United Kingdom
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Mechanical Or Industrial Engineering
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1 - 100 Employee
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Service & Support Work Planner
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Jun 2018 - Present
• I’m currently working within the Service & Support department as the Engineer Work Planner. Scheduling appointments for our worldwide customer’s. • Creating service quotation for worldwide customers.• Raising warranty work orders. • Liaising with customers• Ensuring the engineers reports are accurate before there sent to the customer. • Authorising engineer’s holidays• Managing the Helpdesk rota and out of hours on call mobile. • Invoicing via Sage • Engineer’s credit Card statement’s • Van stock take. • Attending weekly project meetings. • Recruitment of engineers. • Creating RAMS, IOSH Certified. • EUSR Water Card
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HARRISON LEISURE UK LIMITED
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Manufacturing
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1 - 100 Employee
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Aftersales
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Oct 2017 - Mar 2018
Working in the Aftersales department.Raising warranty work orders for the holiday homes.Responsible for the effective daily planning of the mobile workforces.Ensuring that the repairs service operated effectively at all times maintaining a consistently high standard of service to all its customers. Attend weekly meetings to discuss resource availability, new business. Providing efficient forecasting, analysing instances where repair volume may exceed available resources and take timely action to address the situation.Liaising with customers, manufactures and park owners.Manage, coach and motivate the engineers to create a productive workingenvironment. Monthly 1-2-1 and monthly team meetings were carried out along with bi-annualappraisals. Managing engineers credit card spending. Ordering parts. Signing off invoices.Producing invoices for rechargeable works.Ensuring all KPI and SLA are achieved.
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Places for People
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United Kingdom
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Real Estate
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700 & Above Employee
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Repairs Scheduler
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Aug 2010 - Sep 2017
Repairs Scheduler within the Property Maintenance department. I’m responsible for the effective daily planning of mobile workforces to ensure increased productivity and provide a consistent high quality and cost effective service. I provide efficient forecasting, analysing instances where repair volume may exceed available resources and take timely action to address the situation. I strive to contribute towards improved customer service by ensuring that all appointments are met within the target dates and customers kept informed at all stages. I also make sure that the system contains accurate and up to date information to reflect real time activity and liaise with many different departments and travel as required.
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Scheduling & Administration Team Leader
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Oct 2014 - Apr 2015
I was successful in obtaining a secondment as the Scheduling and Administration Team Leader within Property Maintenance at Places for People, covering maternity leave. I oversaw the Repairs Scheduling & Admin Team assigning the day-to-day responsive and gas repairs to the appropriate operative or contractor ensuring that the repairs service operated effectively at all times maintaining a consistently high standard of service to all its customers and stakeholders. I would ensure that appointments and delivery targets where achieved through effective scheduling of the repair jobs and ensure that they were reported accurately. I had to produce regular management information and other requests for operational statistics as required. I strived to manage, coach and motivate the scheduling team to create a productive working environment. Monthly 1-2-1 and monthly team meetings were carried out along with bi-annual appraisals. Whilst in-post I was responsible for implementing the ‘Impact’ system and therefore had to ensure that the team where fully trained, competent and confident using the system. My team consisted of 14 team members including both schedulers and administrators. I made sure that my team answered calls from our engineers, contractors and customers ensuring that they were aware that they also had to keep up to date with their workloads in order to prevent any escalations and complaints. I believe it is essential to have a good relationship with your team, keeping them motivated on a daily basis to achieve the positive attitude.
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Homeserve
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United Kingdom
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Individual and Family Services
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Customer Service Claims Handler
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Oct 2000 - Jul 2010
My duties included dealing with inbound calls from customers, either calling to make a new claim or calling to enquire about an ongoing claim. I would go through the diagnostic questions with the customer with regards to their home emergency, I would also give the customer first aid advice if necessary to prevent any further damage to the property, I had to make the decision if the customers situation is an emergency or non emergency, before booking the appointment with the customer. I’d take responsibility to call the contractors and get the required information for the customer; I then relay the information back to the customer and make a log of the details on the catalyst computer system. As part of the role I would also take inbound calls from contractors reporting back on claims and requiring cost authorisation.I spent 10 month as an assistant team leader. A large intake of agents were employed, once the new agents come out of training, my role was then to assist them, with the calls and take the call over if necessary and if the customer had requested to speak with a manager. I was allocated a team of 12/14 agents to mentor and assist the team manager making sure the agents were meeting the targets set. I would keep the team motivated and speak with them, on a one to one basis if they had any training issues, I listened to call silently at score the agent on their call, and I would feed the information back to the agent and advise on how to improve. I and the team manager would carry out a team meeting once a month.In September 2009 an opportunity arose as a Customer Relation Executive. This role required me to adhere to the Financial Service Authorities regulations on a daily basis. The role as a customer relations executive has given me great experience in dealing with customer complaints both in written and oral format and I met the requirement targets.
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Education
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Corpus Christi RC High School
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Preston College
Community
