Experience

Canonical

• United Kingdom
• Software Development
• 700 & Above Employee

• Associate Cloud Support Engineer

  • Jan 2023 - Present

  Delivering an outstanding technical support experience to employees and customers. I manage cases from problem qualification to full resolution. https://canonical.com/careers/4806116 Delivering an outstanding technical support experience to employees and customers. I manage cases from problem qualification to full resolution. https://canonical.com/careers/4806116



University of Calgary

• Canada
• Higher Education
• 700 & Above Employee

• Technical and Learning Science Consultant

  • May 2022 - Feb 2023

  Developed learning modules and provided technical consulting during the development a 200-level university course in the domains of French literacy, numeracy, and computational thinking.

• Technical and Learning Science Consultant

  • May 2022 - Feb 2023

  Developed learning modules and provided technical consulting during the development a 200-level university course in the domains of French literacy, numeracy, and computational thinking.

• Graduate Research Assistant

  • Oct 2021 - Jun 2022



University of Calgary

• Canada
• Higher Education
• 700 & Above Employee

• Technical Coach

  • Sep 2020 - Apr 2021

  Provided technical assistance and training to Professors and instructors to aid in instruction. Provided technical assistance and training to Professors and instructors to aid in instruction.



University of Calgary

• Canada
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Jan 2018 - Jan 2019

  Developed a simulation to illustrate emergent flocking behavior of virtual birds; Termed BOIDs. The project was featured at the National Music Centre (NMC) on Canada Day 2018 to a crowd of over 3000 people. A similar simulation, after further development by the research team, became a permanent installation at the NMC in October 2019.

• Research Assistant

  • Sep 2018 - Dec 2018

  Helped to develop an educational game to develop Computational Thinking. Presented the game to several cohorts of students while collecting data about their experience.



Tutor.com

• United States
• E-Learning Providers
• 700 & Above Employee

• Calculus and Statistics Tutor

  • Jan 2014 - Jan 2015



National Electronics Warranty

• Oregon, United States & Remote

• Technical Trainer

  • Jan 2009 - Jan 2014

  Training and support for newly hired employees and customers. Training involved development of online module design to instruct trainees. Training and support for newly hired employees and customers. Training involved development of online module design to instruct trainees.