Experience

Wiseway Logistics

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Airfreight Perishable Manager- Victoria

  • Jan 2022 - Present

• Airfreight Perishable Supervisor

  • Jun 2019 - Present



Seaway

• Brazil
• Textile Manufacturing
• 1 - 100 Employee

• Perishables

  • Sep 2017 - Jun 2019

• Customer Service

  • Aug 2015 - Sep 2017

  - Quoting new and existing business (Sea/ Air).-Implementation of processes to minimize any unnecessary additional charges such as storage/ demurrage/ detention.- Providing a professional customer service and further develop existing customer relationships.- Process, manage and monitor new shipments from start to finish (Sea/ Air- Import/ Export)- Building relationships with third party service providers.- Managing a portfolio of clients.- Identify any opportunities for potential process improvements and carry out implementation.- Development and maintenance of client specific reports. Show less



The Reject Shop

• Retail

• Shipping Coordinator

  • Oct 2012 - Sep 2015

  • Maintain an understanding of the availability and frequency of carrier services to meet business growth and/or increased output to consistently provide timely arrival of stock to the domestic network. • Monitor and advise the requirement of additional or alternate carriers as/when required to maintain service performance or to meet the operational needs of the business. • Issues with delivery of stock to the domestic network kept to a minimum and resolved in a timely manner. • Identify and resolve any issues that may result in excess surcharges in demurrage, unpack and storage. • Ensure optimal container utilisation is achieved in order to reduce costs with total company in mind. • Identify, address and escalate service providers’ data integrity and accuracy levels in line with TRS guidelines. • Identify opportunities and initiate actions to reduce manual work effort and continuously improve processes. • Manage and monitor the processing/loading of stock from international ports to DC in accordance with the Merchandise Plan. • Maintain and monitor the performance of associated carriers to ensure service levels are being adhered to. • Manage and review the movement of stock through international ports, depots and unpack facilities in line with company set performance measures. • Establish and maintain cross functional relationships with key internal stakeholders and participate in necessary meetings and communication forums to ensure issues are resolved in a timely manner. Show less



Hansen Technologies

• Australia
• Software Development
• 700 & Above Employee

• Operations

  • Aug 2010 - Oct 2012

  • Ensure customer queries are identified and adhered to in a timely manner. • Coordinate the tape rotation schedule on a daily basis. • Identify any issues with tape back-up schedules, and coordinate with appropriate stakeholders to promptly fix. • Monitor, maintain and record the status changes of all operating servers, and perform diagnostic checks as necessary. • General administration duties as required. • Ensure customer queries are identified and adhered to in a timely manner. • Coordinate the tape rotation schedule on a daily basis. • Identify any issues with tape back-up schedules, and coordinate with appropriate stakeholders to promptly fix. • Monitor, maintain and record the status changes of all operating servers, and perform diagnostic checks as necessary. • General administration duties as required.