Peter Maged
Payments Support Associate at JumiaPay- Claim this Profile
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English -
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Arabic -
Topline Score
Bio
Credentials
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Cisco Certified Network Associate
Cisco
Experience
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JumiaPay
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United Arab Emirates
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Financial Services
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1 - 100 Employee
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Payments Support Associate
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Mar 2022 - Present
•Manage the day-to-day operations excellence in coordination with back-office team•Communicate with all internal stakeholders to ease & align on any partner’s request or issues & vice versa•Responsible for any data analytics reports to monitor All network behavior and success rates•Responsible of the daily, monthly payment transactions performance reporting•Play as Project manager for upcoming payment integration projects•Ensure appropriate end to end project management including the testing and implementation of new processing opportunities with clients•Coordinate Marketing activities for JPay•Coordinate JPay promotions•Coordinate all technical implementations, integrations & conduct needed tests to confirm success•Coordinate needed developments with Tech teams and manage communication with all stakeholders•Monitoring overall tickets SLA reports & Queues (JPay–JPay Fraud)•Cascade all new JPay updates/Campaigns with all concerned departments•Reporting on all business streams•Build effective partnerships with the functions to ensure they are aligned to supporting priorities, in-market initiatives etc. & drive accountability for performance•Execute the Onboarding plan For IPN PSP•Monitor Internal and external SLAs & get involved with any member who breach the SLA, Leading the member with an advice solution to keep compliant with the Jumia rules•Monitoring the Network Performance by several analytics and statistics tools•Manage any internal or external communication regarding Payment services•Responsible for the Change management Execution•Ensure synchronization with key Product, Sales and Acceptance activities•Demonstrate a strong understanding of JPay processing capabilities overall with specific knowledge & leadership of network processing objectives•Manage customer's experience & customer journey with JPay•Coordinate with Jumia Finance/Warehouse logistics of business needs of Jumia Partners
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Bytes and Bits
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Egypt
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IT Services and IT Consulting
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1 - 100 Employee
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Project Engineer
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2016 - Jun 2022
- Prepare, schedule, coordinate and monitor the assigned engineering projects.- Monitor compliance to applicable codes, practices, QA/QC policies, performance standards and specifications.- Interact daily with the clients to interpret their needs and requirements and represent them in the field.- Perform overall quality control of the work (budget, schedule, plans, personnel’s performance) and report regularly on project status.- Assign responsibilities and mentor project team.- Maintains project schedule by monitoring project progress; coordinating activities; resolving problems.- Prepares project status reports by collecting, analyzing, and summarizing information and trends; recommending actions.- Made recommendations to improve design, construction means and methods and materials based on field or changing conditions.- Cooperate and communicate effectively with project Engineer and other project participants to provide assistance and technical support.- Review engineering deliverables and initiate appropriate corrective actions.
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Network Engineer
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2014 - 2016
- Overall integration of the customer’s networks, including planning, design installation, and maintenance.- Ensure the smooth running of the network dealing with any appeared issue such as physical cabling issues, power outages, network failures.- Pro-Active Monitoring infrastructure network.- Problem solving, diagnostic of problems root-cause and fixing it avoiding any reoccurrence.- Configuration & installing various network devices and services (e.g., Routers, Switches, Access Points ).- Recommending technical solutions in order to add value and meet customer's requirements
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Education
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Canadian International College - CIC
Bachelor of Engineering (B.E.), Electrical, Electronic and Communications Engineering Technology/Technician
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